Terry Hamlin Email & Phone Number

Blacksburg, Virginia

Security and ticket scanner

Richmond, Virginia Area

Order review and clarificationDrug utilization reviewDoctor phone callDispensed medication verification

Richmond, Virginia Area

Handled order reviews, drug utilization reviews, quality assurance, pro-reviews, and doctor phone calls. Team supported up to 17,000 prescription fills a week.• Met or exceeded efficiency standards by achieving hourly rates established by corporate while completing order reviews, drug utilization reviews, quality assurance, pro-review and doctor phone calls.• Completed all Drug Utilization Review (DUR) training modules implemented and mandated by Clinical Department with 80% or better passing grade.• Earned 100% passing grade on monthly phone disclosure audits as per Attorney General’s agreement.• Co-conducted monthly DUR audits of all pharmacists (real-time) with feedback, identified inconsistencies and improved awareness and accuracy.• Participated on rotational basis in weekly / bi-weekly corporate clinical conference call with follow-up to local pharmacists. Received updates on new drug therapies and conveyed information to local team.• Participated as voting panel member on non-conformance events conference call, ensuring standard operating procedures were followed in prescription fulfillment and if incident was client reportable, demonstrating integrity and quality in business practices to the client.• Selected by management and acted as Manager when Director and / or Assistant Director not on site.

Richmond, Virginia Area And N.Versailles, Pa

Responsibilities included quality assurance, regulatory compliance, assisting business operations, and customer service in facility of over 200 employees, dispensing up to 35,000 prescriptions weekly.• Met budgeted quality expectations for non-conformances with regularly scheduled staff meetings, counseling, training, and other forms of communication.• Engaged periodic internal audits as opportunities, ensuring non-eventful inspections from governmental agencies.• Worked with Customer Service Pharmacist / Account Management to resolve Client / Customer misunderstandings favorably, resulting in contract renewals and continued business.• Implemented, with corporate initiative, a process for disposal of expired drugs with BFI Waste Management that preserved both internal and external regulatory compliance.• Maintained records and performed inventories of controlled substances within the pharmacy, meeting corporate and governmental standards / regulations.• Partnered with Human Resources / Union leadership on fostering a counseling process, improving job performance and overall job satisfaction in employees.• Improved customer satisfaction with the guarantee of a timely prescription turnaround or a call of explanation as to the reason for delay.• Pharmacy awarded “Quality Eagle” from corporate for most outstanding in Quality, Cost, Managed Care, Customer Service, and Turnaround.

Bachelor Of Science (Bs), Pharmacy

Bachelor Of Science (Bs), Biology