Terry Hamlin Email & Phone Number

Blacksburg, Virginia

Security and ticket scanner

Richmond, Virginia Area

Order review and clarificationDrug utilization reviewDoctor phone callDispensed medication verification

Richmond, Virginia Area

• Handled order reviews, drug utilization reviews, quality assurance, pro-reviews, and doctor phone calls. Team supported up to 17,000 prescription fills a week.
• Met or exceeded efficiency standards by achieving hourly rates established by corporate while completing order reviews, drug utilization reviews, quality assurance, pro-review and doctor phone calls.
• Completed all Drug Utilization Review (DUR) training modules implemented and mandated by Clinical Department with 80% or better passing grade.
• Earned 100% passing grade on monthly phone disclosure audits as per Attorney General’s agreement.
• Co-conducted monthly DUR audits of all pharmacists (real-time) with feedback, identified inconsistencies and improved awareness and accuracy.
• Participated on rotational basis in weekly / bi-weekly corporate clinical conference call with follow-up to local pharmacists. Received updates on new drug therapies and conveyed information to local team.

Richmond, Virginia Area And N.Versailles, PA

• Responsibilities included quality assurance, regulatory compliance, assisting business operations, and customer service in facility of over 200 employees, dispensing up to 35,000 prescriptions weekly.
• Met budgeted quality expectations for non-conformances with regularly scheduled staff meetings, counseling, training, and other forms of communication.
• Engaged periodic internal audits as opportunities, ensuring non-eventful inspections from governmental agencies.
• Worked with Customer Service Pharmacist / Account Management to resolve Client / Customer misunderstandings favorably, resulting in contract renewals and continued business.
• Implemented, with corporate initiative, a process for disposal of expired drugs with BFI Waste Management that preserved both internal and external regulatory compliance.
• Maintained records and performed inventories of controlled substances within the pharmacy, meeting corporate and governmental standards / regulations.

Bachelor Of Science (Bs), Pharmacy

Bachelor Of Science (Bs), Biology