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Results focused IT leader and IT turnaround expert with more than 20 years of comprehensive experience in advanced information systems and technology. Proven track record of transforming underperforming teams and business units into engaged, high-performing teams that not only deliver on their agreements but also meet or exceed the financial objectives. Relentless in negotiating contracts of all sizes, and executing on disaster recovery and business resumption planning and implementation. Excellent ability to oversee full departmental P&L responsibility, in rapidly changing, highly competitive growth environments. Adept at managing departmental and facility start-ups, process re-engineering, staff mentoring, recruiting, and retention. Passionate about organizational efficiency and tracking of progress, KPI’s, SLA’s and customer/employee satisfaction.
Kaffet Llc
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PresidentKaffet LlcSeattle, Wa, Us
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Local Cio United States And MexicoAllianz Technology Nov 2018 - Nov 2021Unterföhring, Bavaria, DeAllianz Partners is an Ecommerce business that provides travel and assistance insurance with revenues over $1 Billion and is the largest provider in the US. Part of the Allianz family of companies.Responsible for the US and Mexico business units for all infrastructure systems and applications development. Total team of 80 employees and contractors. Member of the senior leadership team of Allianz Technology of America responsible for the outsourcing relationship with IBM and Accenture in North America. Growing relationship with Amazon (AWS) that includes entire web presence. Ensured PCI DSS compliance at tier 4 merchant level.• Migrated entire ecommerce web and front-end systems to Amazon (AWS).• Implemented Cloud and Hybrid strategy to leverage cost and performance goals.• Doubled the employee engagement / satisfaction index in the first year.• Rebuilt infrastructure staff to a significantly higher level of expertise.• Worked with other CIOs in the Americas region to leverage skill sets, staffing, and processes to reduce downtime and increase customer satisfaction.• Change portfolio of 35 projects.• P&L responsibility of $28 million with sustainable 1st year savings of over $1 million.• Part of the Senior Leadership team of the Allianz Partners business unit. -
Sr. Director, Infrastructure SolutionsAllianz Technology Feb 2015 - Nov 2018Unterföhring, Bavaria, DeManaged the re-outsourcing of 90% of the infrastructure to new vendor, including the relocation of over 1200 systems onto new platforms into the out-source’s data center. Oversaw SAP implementation for HR and GL from Peoplesoft with outsourced hosted systems. Led FileNet document management implementation with outsourced hosted systems. Directed a department with responsibility for incident, change, problem management, vendor oversight, infrastructure architecture, systems engineering, Mainframe, AS/400, AIX, Wintel, and storage systems 24 by7 support model. Guided Desktop and Executive/VIP support for over 5500 employees and contractors in 48 locations. Full budget responsibilities of $90M. -
Senior Director, It OperationsFireman'S Fund Insurance Company Jul 2009 - Feb 2015Novato, Ca, UsDrove the migration of over 1200 servers from IBM fully managed data centers and local business unit data centers into Allianz North America managed data centers for three separate business units. • Implemented the Allianz Global Mail system in North America migrating 5,000 mailboxes from Lotus Notes to Exchange.• Negotiated $340M 7-year outsourcing contract, a 4-year enterprise software contract of $40 million. Managing a $23M software portfolio, and vendor software, hardware, and outsourcing contracts resulting in sustainable savings of over $12M annually.• Implemented significant change, including a portfolio of 85 concurrent projects requiring infrastructure provisioning, architecture, and support. • Implemented ITIL v3 practices within the infrastructure group.• Introduced volume management practices that reduced 225 servers from the enterprise in one year with no reduction in service, impact to productivity or performance while maintaining sustainable cost reduction.ITIL v3 Drove the migration of over 1200 servers from IBM fully managed data centers and local business unit data centers into Allianz North America managed data centers for three separate business units. • Implemented the Allianz Global Mail system in North America migrating 5,000 mailboxes from Lotus Notes to Exchange.• Negotiated $340M 7-year outsourcing contract, a 4-year enterprise software contract of $40 million. Managing a $23M software portfolio, and vendor software, hardware, and outsourcing contracts resulting in sustainable savings of over $12M annually.• Implemented significant change, including a portfolio of 85 concurrent projects requiring infrastructure provisioning, architecture, and support. • Implemented ITIL v3 practices within the infrastructure group.• Introduced volume management practices that reduced 225 servers from the enterprise in one year with no reduction in service, impact to productivity or performance while maintaining sustainable cost reduction. -
Manager, Data Center OperationsFireman'S Fund Insurance Company Nov 2004 - Jul 2009Novato, Ca, UsManager of Infrastructure services and IT operations for the Fireman's Fund Division of Allianz of America. Manage large multi vendor outsourced environment with budger of over $90 million. -
Vice President It OperationsBank Of America Oct 1995 - Sep 2002Charlotte, Nc, Usis a full-service investment bank and brokerage firm, with over 3,000 employees in multiple locations in the United States and Europe.Full budget responsibilities of over $15 million.Created and managed the project management group with over 35 concurrent projects spanning infrastructure and software development/deployment. Supervised a staff of over 60 support personnel including UNIX SA's, DBA's, NT engineers, Data Center operators, Audio Visual technicians, AS/400 system engineers and analyst in a 7 by 24 environment. Held full budget responsibilities of over $15M. • Saved over $3M in one year by negotiating vendor software and hardware contracts.• Designed, built, and populated a new 5500 square foot state of the art data center. • Opened three remote office locations with full server, desktop, network, phone, and audiovisual capabilities. • Managed the design, build, and user migration to a new state of the art 200-seat equity trading floor. • Created, built, and implemented disaster recovery site for equity financial products division in New York. • Managed Deployment of over 1100 NT 4.0 Beta Workstations replacing an Apple platform in less than four months. -
Consultant Project ManagerShaklee Corporation Jan 1992 - Dec 1995Miami, Florida, UsShaklee is part of a group of companies operated by Yamanouchi Consumer Inc. (YCI). YCI is a diversified global consumer products company, including multilevel marketing under the Shaklee name, research and development technology, and direct marketing.Installed a complete Order Entry, Inventory and General Ledger system for the international division. Extensively modified the double byte version of BPCS to accommodate the client's requirements. Wrote requirements and specification documentation as well as programmed the modifications and new programs for the system.Worked with a team to complete the project. Installation included three weeks of user support, on-site modifications and general business consulting -
Senior ProgrammerApple Computer 1992 - 1994Cupertino, California, UsPart of the development team for Applecare, distribution systems, and embedded retail inventory systems. -
Consultant Project LeadLevi Strauss & Co. Mar 1990 - Nov 1991San Francisco, California, UsLS&CO. manufactures and markets branded jeans and casual sportswear under the Levi's®, Dockers® and Slates® brands. Developed and installed a complete Inventory Management System with a team of developers for the Seattle distribution center. System included handheld bar code scanning unit interface, receiving, stock locator, inventory transfer, reserve inventory management, pick/pack function and complete interface with ACS (Apparel Control System). Developed an Order Reduction front-end application for the ACS allocation program to automate available inventory to order matching function. Maintained EDI interface mapping to order entry. -
Consultant Systems AnalystAmd Jan 1989 - Feb 1990Santa Clara, California, UsAMD is a global supplier of integrated circuits for the personal and networked computer and communications markets.Developed and implemented order to fulfillment systems for the Taiwan division -
Consultant Sr. ProgrammerFairchild May 1986 - Nov 1988Phoenix, Arizona, Us
Terry Hedger Skills
Terry Hedger Education Details
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University Of ArizonaEconomics -
Arizona State UniversityEconomics
Frequently Asked Questions about Terry Hedger
What company does Terry Hedger work for?
Terry Hedger works for Kaffet Llc
What is Terry Hedger's role at the current company?
Terry Hedger's current role is President.
What is Terry Hedger's email address?
Terry Hedger's email address is te****@****zoa.com
What is Terry Hedger's direct phone number?
Terry Hedger's direct phone number is +141582*****
What schools did Terry Hedger attend?
Terry Hedger attended University Of Arizona, Arizona State University.
What skills is Terry Hedger known for?
Terry Hedger has skills like Data Center, Disaster Recovery, Itil, Management, Vendor Management, It Operations, Enterprise Software, Virtualization, It Strategy, Enterprise Architecture, Infrastructure, Cloud Computing.
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