Terry Herring, Ph.D. Email & Phone Number

Orlando, Fl, Us

Washington, District Of Columbia, Us

Responsible for the Enterprise end-user technology experience and support from the physical, on-premises workplace technology to the virtual/cloud enabled collaboration, and productivity tools. Focus includes:• Providing end-user engineering and operations services• Providing Cloud enabled collaboration and automation tools• Providing engineering and operation support for Azure• Delivering Cloud Data Access Solutions for AWS• Delivering call center technology and operations for both internal and external customer IT support• Delivering business analytics and Operational intelligence for all Workplace Strategy Technology

1st ----- USAMTOUR - Bay Hill Amateur9th ----- USAMTOUR - Championsgate National ClassicT4 ------ Bella Collina Men’s Championship5th ----- USAMTOUR - Country Club of Ocala OpenT6 ------ USAMTOUR - Winter Championship at Innisbrook2nd ---- USAMTOUR - Disney Masters1st ----- USAMRTOUR - Lake Buena Vista Friday Classic1st ----- USAMTOUR - RedTail Challenge5th ----- FSGA – Lake Jovita1st ----- FSGA – River Hills1st ----- FSGA – The CC of Winter Haven Fall Event7th ----- FSGA – Legacy Club at Alaqua Lakes

New York, Ny, Us

- Provided executive leadership and oversight of a 600-person organization comprised of employees, contractors, and service supporting the end-to-end delivery of Employee Services for 65,000 employees and contractors globally.- Created a multi-year IT Modernization Strategy that aligns with business units and delivers end user services through an engaged, collaborative, and mobile enabled digital experience.- Led the Employee Services 1st generation managed services agreement to consolidate all engineering, transition, and operations functions to a primary service provider. - Led the transition to a new operating model which will realize a 30% reduction in support cost, 75% reduction of internal resources, and simplification of the overall service and support structure. - Led the IT Modernization programs to migrate 50,000 users to Microsoft Teams, 26,000 VDI users to Windows Virtual Desktop, 70% of virtual hosted business applications to AWS, and transiting to Device as a Service.

Bethesda, Md, Us

- Provided executive leadership and oversight of a 600-person organization comprised of employees, contractors, and service providers supporting the end-to-end delivery of End User Computing, Workplace Collaboration, IT Service Desk, and Business Application Support Desk for 200,000+ employees globally.- Transitioned the Business Application Support Desk to a follow the sun model providing 24/7 support.- Served as IT Lead for the buildout of the new Marriott International Headquarters in downtown Bethesda. Worked with stakeholders to identify IT requirements for the new facility with the goal of maximizing collaboration and shift towards paperless environment.

Bethesda, Md, Us

- Provided executive leadership and oversight of a 200-person organization comprised of employees, contractors, and service providers supporting strategy, architecture, engineering, and delivery of End User Services with the goal of creating a world class workplace experience for 120,000 Marriott International Associates globally.- Developed Workplace and End User Technology Strategy to articulate the organization’s Vision, Mission, and Strategy for evolving existing capabilities, integrating new technologies, and improving overall end user experience. Developed Technology Roadmaps and Service Descriptions for service offerings. Developed and executed on an Organizational Transformation Plan to create more control over the strategy and engineering functions within end user computing while capitalizing on cost savings with outsources commodity services. - Developed End User Technology Request for Proposal for the 2nd Generation Managed Services Agreement. Led all vendor engagements through contract award. Successfully supported an accelerated transition for Go Live with minimal disruption to business partners and service performance. - In addition to running Marriott International Workplace Experience and End User Technology Team, provided executive leadership and oversight of the Starwood Resorts End User Computing organization supporting 80,000 employees globally for 15-month ending with the successful integration into Marriott International. - Onboarded 32 Marriott Associates and 6 contractors ahead of schedule to fill insourced positions as part of the 2nd generation managed services agreement. - Managed the successful migration of our Marriott Global Source (MGS) platform over to Amazon Web Services (AWS) improving response time by more than 200% and a 41% decrease in support cost.- Migrated 170,000 mailboxes to the Microsoft Cloud with less than a 1.3% failure rate.

Burbank, Ca, Us

- Responsible for the overall day-to-day operational performance for The Walt Disney Company’s Client Services Operations portfolio consisting of the Disney Information Technology Support Center, End User Computing, Messaging Services, Remote Access Services, File Services, Video Teleconferencing Services, and Print Management Services.- Led a 250-person organization comprised of employees, contractors, and service providers personnel in support of 120,000 cast members globally.- Transformed a poor performing organization into a highly competent team by rebuilding and re-staffing roles with the right skill sets to effectively manage and evolve service offerings.- Achieved a 59% reduction in Incidents and 76% decrease in outage minutes for the Exchange environment through the successful migration of 120k mailboxes to a more stable environment, execution of targeted “Get Healthy” plans, and implementation of a proactive support posture.- Launched an aggressive communication plan which lead to a 140% increase in video collaboration tools usage and a $4.3 million cost savings in travel expenses.- Led the 3rd generation managed services agreement transition completing all contractual obligations on time.

Mclean, Va, Us

Provided IT Consulting Services for the United States Special Operations Command and other Government Agencies. Served a subject matter expert in the areas of military communications, requirements collection, and development of strategic direction for technology integration and evolution. Served as resource manager for senior systems engineers by providing mentorship on strategic initiatives, enhancing customer support, and professional growth. Accountable for the timely delivery and quality of technical work products for multiple government agencies.■ Managed geographically dispersed teams in providing systems engineering support and consulting services for the Department of Defense and Department of Intelligence customers. ■ Developed strategies for acquiring new technologies and capabilities for the Special Operations Forces Information Environment. ■ Led complex projects focused on requirements identification and documentation, analytical studies, and the development of roadmaps/implementation plans for the integration of new technologies. ■ Supported source selection boards and contract awards.

Springfield, Va, Us

Provided day-to-day leadership over a diverse team of senior project managers in developing, monitoring, and managing the delivery of stop-gap technical solutions to enhance access to geospatial products and services; served as subject matter expert on the planning, design, engineering, operations, logistical support and evaluation of deployed systems and networks; and advised directors and staffs on technical requirements, capabilities, and operations. ■ Led a diverse team of project managers and senior systems engineers in delivering critical stop-gap technical solutions to satisfy 73 national security emergency requirements. ■ Led a matrixed team of government and contractor personnel in documenting the organization’s network infrastructure, engineering the “To Be” network infrastructure, and conducting a gap analysis between the two. This effort led to the standup of an Internal Program Office charted to build-out the “To Be” network infrastructure and supporting services.■ Worked closely with the National Security Agency, National Reconnaissance Office, and the Defense Information Systems Agency to increase the efficiency, capacity, and accessibility of services for geographically dispersed users.

Arlington, Virginia, Us

Responsible for all aspects of planning, designing, installing, operating, maintaining, managing and securing and defending information networks to include communications links, computers, and other components of local and wide area networks. Accountable for planning, installing, operating, maintaining, and securing voice and data communications networks that employ single and multichannel satellite (space-based), tropospheric scatter, terrestrial microwave, switching, messaging, video- teleconferencing, visual information, and other related systems. Managed communications and information systems support that connect United States and Coalition forces across a multitude of service platforms and mission areas. ■ Managed the successful deployment and redeployment of 63 personnel and organizational communications equipment employed in support of a 15-month Operation Iraqi Freedom rotation; advised commanders and staffs on command and control signal requirements, capabilities, and operations; and established, prepared, coordinated and directed programs, projects and activities associated with supply, maintenance, and life-cycle management of signal materiel.■ Managed the Information Technology Department consisting of 25 direct reports. Responsible for the installation, maintenance, operation, and sustainment of the organization’s network infrastructure and supporting services for 2,700 users. Served as the organization’s Information Assurance Officer and Information Management Officer.■ Responsible for implementing all policies and procedures associated with the network infrastructure, information management, computer security, incident handling, and user level training.■ Conducted trade studies to improve the tactical and strategic network infrastructures and eliminate frequency interference between rotary wing aircraft and ground station assets.

Doctor Of Philosophy (Phd), Business Administration And Applied Computer Science

Master'S Degree, Military Operational Art And Science/Studies

Master Of Science (Ms), Information Systems

Bachelor Of Arts (B.A.), Marketing