Terry Jarnagin Email & Phone Number

Huntsville, Alabama, United States

Huntsville, Al

• Reported directly to President and CEO• Managed Data Center and professional services teams and increased system uptime from 82% to 99% by implementing cross training and revising maintenance procedures• Managed support and services budgets to meet company profit goals• Increased customer satisfaction by implementing monthly metrics reporting • Streamlined Configuration Management/Change Management processes• Managed data conversion and application migration to new web platform – on time and on budget• Implemented ISO 9001:2008 processes and assisted company in gaining first ISO certification• Directed development of integration guides, work instructions, and other documentation for both internal and customer use• Contributed to new business RFP and bid processes including all phases of bid reviews.• Security Clearance

Huntsville, Alabama Area

Responsible for management of data center, system administration, network operations, web development, content management, and service desk organizations. Assist with the management of information assurance team, accreditation efforts, IAVA and POA&M processes and reports.Evaluated 7x24x365 team supporting contracted customers, hired new resources to fill technical knowledge gap, and reorganized teams to better serve customers.Produced monthly metrics to gauge productivity and measure processes and procedures that were put in place.Oversaw Information Assurance process improvements to better secure hosted applications and systems.Implemented ISO processes within operations team supporting and achieving the companies’ goal of ISO 9001: 2008 certification.Participated in DIACAP process.Managed Plan of Action & Milestone (POA&M) updates and reports.Reviewed Information Assurance Vulnerability Alerts (IAVA) for impact on system security and provided updates for reporting.

• Promoted: Reported to Chief Operating Officer• Responsible for P&L budget for customer facing departments of 200 people• Weekly and monthly metrics reporting and customer implementation status presentations to executive management• Worked directly with key company accounts to ensure needs and requirements were met• Contributed to successful acquisition of industry competitor ($90M acquisition) and oversaw the integration of operations teams

• Promoted: Reported to President• Responsible for P&L budget for five departments of 100 people• Streamlined new customer implementations by reorganizing implementation teams/departments and continuously reviewing processes and procedures• Reduced overall costs to bring on new customers and delivery additional products and services to existing customers

• Promoted: Reported to CEO/President• Responsible for P&L budget for four department of 80 people• Recruited and hired new implementation team members to support company growth• Contributed to successful acquisition of industry competitor ($45M acquisition) and oversaw the talent reviews and integration of implementation teams and other professional services groups

• Promoted: Reported to President/CEO• Handpicked to contribute and oversee improvement in product requirements gathering, prioritizing development items, and communicating plans to customer base• Created touchpoints with development organizations to better involve product managers in development process• Facilitated integration with implementation team to improve time to deliver knew products and upgrades to customer base

• Promoted: Reported to President• Responsible for P&L budget for three departments of 60 people• Recruited and hired IT and technical supports individuals to support company growth• Implemented support teams to better organize staff to serve customer needs• Participated in software designed and testing to improve software product quality

• Promoted: Reported to President• Responsible for P&L budget for three departments of 60 people• Recruited and hired IT and technical supports individuals to support company growth• Implemented support teams to better organize staff to serve customer needs• Participated in software designed and testing to improve software product quality

• • Reported to President • Worked directly with customers in support of application• Traveled to customer locations and conducted onsite training• Prepared trip reports highlighting and issues with product implementation and or software configuration issues

Education record

Education record