Terry Jarnagin Email and Phone Number
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Senior Vice President/Operations Executive with over 25 years of successful contributions in the Information Management and Technology business space possessing proven experience in developing and managing large, high-functioning teams while providing exceptional world-class customer experiences.
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Technical AnalystStrategic Alliance Business Group (Sabg) Aug 2019 - PresentHuntsville, Alabama, United States -
Sr. Program ManagerAranea Solutions, Inc. 2013 - Jul 2015Huntsville, Al• Reported directly to President and CEO• Managed Data Center and professional services teams and increased system uptime from 82% to 99% by implementing cross training and revising maintenance procedures• Managed support and services budgets to meet company profit goals• Increased customer satisfaction by implementing monthly metrics reporting • Streamlined Configuration Management/Change Management processes• Managed data conversion and application migration to new web platform – on time and on budget• Implemented ISO 9001:2008 processes and assisted company in gaining first ISO certification• Directed development of integration guides, work instructions, and other documentation for both internal and customer use• Contributed to new business RFP and bid processes including all phases of bid reviews.• Security Clearance -
Data Center And Service Support ManagerAranea Solutions Inc Jul 2010 - Jul 2015Huntsville, Alabama AreaResponsible for management of data center, system administration, network operations, web development, content management, and service desk organizations. Assist with the management of information assurance team, accreditation efforts, IAVA and POA&M processes and reports.Evaluated 7x24x365 team supporting contracted customers, hired new resources to fill technical knowledge gap, and reorganized teams to better serve customers.Produced monthly metrics to gauge productivity and measure processes and procedures that were put in place.Oversaw Information Assurance process improvements to better secure hosted applications and systems.Implemented ISO processes within operations team supporting and achieving the companies’ goal of ISO 9001: 2008 certification.Participated in DIACAP process.Managed Plan of Action & Milestone (POA&M) updates and reports.Reviewed Information Assurance Vulnerability Alerts (IAVA) for impact on system security and provided updates for reporting. -
Vice President Of Client Care And Education ServicesSirsidynix May 2006 - Jul 2010• Promoted: Reported to Chief Operating Officer• Responsible for P&L budget for customer facing departments of 200 people• Weekly and monthly metrics reporting and customer implementation status presentations to executive management• Worked directly with key company accounts to ensure needs and requirements were met• Contributed to successful acquisition of industry competitor ($90M acquisition) and oversaw the integration of operations teams -
Vice President Of Implementation And Education ServicesSirsi Corporation Mar 2005 - May 2006• Promoted: Reported to President• Responsible for P&L budget for five departments of 100 people• Streamlined new customer implementations by reorganizing implementation teams/departments and continuously reviewing processes and procedures• Reduced overall costs to bring on new customers and delivery additional products and services to existing customers -
Director Of Implementation And Education ServicesSirsi Corp. Feb 2001 - Mar 2005• Promoted: Reported to CEO/President• Responsible for P&L budget for four department of 80 people• Recruited and hired new implementation team members to support company growth• Contributed to successful acquisition of industry competitor ($45M acquisition) and oversaw the talent reviews and integration of implementation teams and other professional services groups
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Manager Of Library ProductsSirsi Corp. Aug 1998 - Feb 2001• Promoted: Reported to President/CEO• Handpicked to contribute and oversee improvement in product requirements gathering, prioritizing development items, and communicating plans to customer base• Created touchpoints with development organizations to better involve product managers in development process• Facilitated integration with implementation team to improve time to deliver knew products and upgrades to customer base
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Manager Of Customer ServicesSirsi Corp. May 1996 - Aug 1998• Promoted: Reported to President• Responsible for P&L budget for three departments of 60 people• Recruited and hired IT and technical supports individuals to support company growth• Implemented support teams to better organize staff to serve customer needs• Participated in software designed and testing to improve software product quality
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Manager Of Customer Support And TrainingSirsi Corp. May 1993 - May 1996• Promoted: Reported to President• Responsible for P&L budget for three departments of 60 people• Recruited and hired IT and technical supports individuals to support company growth• Implemented support teams to better organize staff to serve customer needs• Participated in software designed and testing to improve software product quality -
Customer Support Consultant And TrainerSirsi Corp. May 1992 - May 1993• • Reported to President • Worked directly with customers in support of application• Traveled to customer locations and conducted onsite training• Prepared trip reports highlighting and issues with product implementation and or software configuration issues
Terry Jarnagin Skills
Terry Jarnagin Education Details
Frequently Asked Questions about Terry Jarnagin
What company does Terry Jarnagin work for?
Terry Jarnagin works for Strategic Alliance Business Group (Sabg)
What is Terry Jarnagin's role at the current company?
Terry Jarnagin's current role is Information Technology.
What is Terry Jarnagin's email address?
Terry Jarnagin's email address is te****@****ail.com
What is Terry Jarnagin's direct phone number?
Terry Jarnagin's direct phone number is +125654*****
What schools did Terry Jarnagin attend?
Terry Jarnagin attended University Of Tennessee, Knoxville, University Of Tennessee, Knoxville.
What skills is Terry Jarnagin known for?
Terry Jarnagin has skills like Writing, Solution Selling, Team Building, Air Force, Customer Education, Metrics Reporting, Consulting, Patch Management, Top Secret, Weapons, Windows Server, Help Desk Support.
Who are Terry Jarnagin's colleagues?
Terry Jarnagin's colleagues are Mina P., Mark Andersen, Jason Turton, Jenny Robishaw, Pamela Muery, Ross Mastruzzo, Carter Boothe.
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