Terry Davis Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio Area

Columbus, Ohio Area

Department manager of Hardware and Workwear areas• Managed two diverse teams (twelve staff members total) overseeing departments that occupied over 23,000 square feet.• Maintained staff scheduling and efficient employee coverage to balance budget, sales contribution, and sales per labor-hour budgets.• Determined appropriate organizational structures to address business and maintained high selection standards to attract the best people. • Provided consistent operation of the business with continual emphasis on finding innovative ways to improve service and reduce our overall cost as a percent of sales. Counsel, coach, and evaluate performance.• Achieved or contributed to the achievement of planned objectives for sales, gross profit, expense, contribution, and net income.• Developed and implemented training at all levels to afford all employees an opportunity to do their jobs well and to grow rapidly.• Implemented merchandising plans that made the store environment consistent with the marketing plan and exciting for the customer. Ensured that housekeeping consistently stayed at a satisfactory level (Clean & Shoppable, Signed & Labeled).• Assured that merchandise was stocked at appropriate levels using the ordering and management information systems accurately to assist in this process.• Developed an atmosphere of safety awareness. Maintained recordable accidents at or below agreed upon levels.• Implemented an internal audit system that measured all operational functions against agreed upon standards. Developed internal security awareness while focusing on the control of inventory shrink at a level of .5%• Developed and fostered close working relationships with retail staff and other company personnel as necessary.• Maintained an open relationship with the Store Manager through regular contact and candid treatment of matters of concern.

• Maintained a high degree of customer satisfaction as outlined by company standards.• Provided prompt, efficient, and professional service to all customers, offering advice and assistance as necessary, to promote and maintain customer loyalty.• Maintained and exhibited in-depth product knowledge for all products carried by the Store within a designated area or department, providing customers with complete product information regarding location, applications, service features, warranty, and price. • Provided assistance to the Department Manager in administrative functions as assigned, including inventory, ordering, information management, and documentation. • Maintained the assigned department and the related merchandise in a neat, clean, attractive, and safe manner, with emphasis on providing a pleasant atmosphere for customer shopping.• Completed all sales orders and documentation promptly and accurately in order to maximize efficient service at the cashier station and to enhance customer satisfaction.• Provided work direction to the Sales Associates in obtaining stock from the store warehouse, stocking shelves, and maintaining neat and orderly customer service areas. Assisted the supervisor or department manager in training and providing work direction to the other Sales Associates in the area as needed.

Bachelor'S Degree, Computer Science

Associate Of Science (A.S.), Architecture