Terry Fulbright Email & Phone Number

Senior instructor and customer service professional with 20+ years experience. Expertise in developing and delivering presentations, face-to-face training, and educating customers about product lines. Proven ability to develop highly successful sales teams, and lead and collaborate with cross-functional teams to drive revenue growth. Served as point person for webinars and training video development and production.Developed themes for national training that resulted in improved learning during weekend courses.Advised on training fleet products to minimize product taken from stock and maximize up-selling. Created Dr. DPI in response to questions from field employees. Format was created in which questions were publicized company-wide along with the answer.Completed dealer re-authorization after new guidelines were developed. Confirmed all guidelines were adhered to and authorized the account to purchase directly through Epson.Automated and balanced the advertising accruals for the first time in institutional memory using software that was not fully supported on the system.

• Senior Sales Instructor

  Epson America

  Nov 1993 - Mar 2009

  Developed and presented national and regional training courses.Worked national company trade shows, as well as local, regional, and market specific events.Worked directly with dealer product issues and questions.Developed training for pre-released products to present to retail contractors.Advised on retail trends and issues on products based on feedback from dealers and end users.Engaged in ongoing self-education on current Epson products and industry products and keep.