Terry Reed Email & Phone Number

Omaha, Nebraska, United States

Greater Omaha Area

• Oversaw monitoring of fraud queues including the review of customer orders for legitimacy using internet search tools (social media, 411, etc) as well as overall queue volumes to meet product shipping deadlines.
• Communicated across multiple teams and departments regarding fraud issues and approval/release of internal priority orders.
• Adjusted fraud software to reflect and detect ever-changing fraud trends to minimize company losses.
• Supported and developed fraud scoring rules within the fraud platform to ensure high risk orders were being manually reviewed by A/R staff.
• Produced daily, weekly, and monthly reports to monitor all aspects of fraud prevention for the executive leadership team.
• Maintained a chargeback rate of less than 1% of all orders reviewed with a cancel rate of less than 5%.

Greater Omaha Area

• Monitored fraud queues for suspicious activity.
• Reviewed bank accounts for potentially fraudulent transactions, payments, and changes.
• Reviewed and distributed incoming documents and faxes; and compiled and filed reports.
• Investigated transactions that customers claimed as fraudulent.
• Served as on-shift supervisor during non-business hours for customer service department.
• Trained new investigators.

Tampa/St. Petersburg, Florida Area

• Gulf War Veteran.
• Conducted investigations and interviews to complete reports.
• Face to face interactions with base personnel and guests (visitors center).
• Monitored security and surveillance systems including video, alarm and radio.
• Issue temporary and permanent individual identification badges and vehicle passes as needed.
• Control access of personnel and equipment to installation and secured/top secret areas and buildings.