Terry Reed Email & Phone Number

Omaha, Nebraska, United States

Greater Omaha Area

• Oversaw monitoring of fraud queues including the review of customer orders for legitimacy using internet search tools (social media, 411, etc) as well as overall queue volumes to meet product shipping deadlines. • Communicated across multiple teams and departments regarding fraud issues and approval/release of internal priority orders. • Adjusted fraud software to reflect and detect ever-changing fraud trends to minimize company losses.• Supported and developed fraud scoring rules within the fraud platform to ensure high risk orders were being manually reviewed by A/R staff.• Produced daily, weekly, and monthly reports to monitor all aspects of fraud prevention for the executive leadership team.• Maintained a chargeback rate of less than 1% of all orders reviewed with a cancel rate of less than 5%.• Ensured that AR and fraud policies and procedures were compliant with accounting best practices along with internal, state, and federal guidelines.• Issued credit and refund adjustments to customer accounts. • Reviewed business purchase applications for credit worthiness and made credit limit recommendations based on credit profile and purchase history.• Investigated and responded to customer chargebacks and disputes across multiple payment types.• Assist with internal audits of reports, files, customer accounts, department procedures and other accounting and finance tasks.• Coordinate and complete special projects as assigned.• Trained and mentored associates on accounting and fraud review procedures.

Greater Omaha Area

• Monitored fraud queues for suspicious activity. • Reviewed bank accounts for potentially fraudulent transactions, payments, and changes. • Reviewed and distributed incoming documents and faxes; and compiled and filed reports. • Investigated transactions that customers claimed as fraudulent. • Served as on-shift supervisor during non-business hours for customer service department. • Trained new investigators. • Update SOPs and training manuals and complete clerical and administrative tasks as assigned. • Implemented new verification process regarding clients’ personal information.• Addressed fraudulent trends regarding testing credit card numbers.

Tampa/St. Petersburg, Florida Area

• Gulf War Veteran. • Conducted investigations and interviews to complete reports. • Face to face interactions with base personnel and guests (visitors center). • Monitored security and surveillance systems including video, alarm and radio. • Issue temporary and permanent individual identification badges and vehicle passes as needed.• Control access of personnel and equipment to installation and secured/top secret areas and buildings. • Trained and supervised new personnel.