• Optimize sales and profitability by encouraging my team to take fast action on commercial opportunities and act on customer feedback, competition, supply and performance analysis.• Growing the business through people with a strong focus on delivering our customer promise.• Coach, inspire and motivate my co-workers. • Provide a consistent, seamless and positive customer experience through all channels.• Monitor local market and competition to ensure local relevance throughout all sales channels and thereby maximizing the department's sales potential.• Ensure that all co-workers in the Sales team understand the IKEA concept and guidelines and how this impacts on their specific roles.

Support the Lead Genius to insure the workflow of the Technical Support Team on a daily basis.

Manage the client's mobile devices in and out of Telus Service Centre.