Support HR functions transitioned into IBM environment post acquisition through policy and process integration, transition employees through change management initiatives focused on cultural aspects; close out Payroll from legacy system and sunset legacy HRMS systems post transfer of business.

• Key strategic lead for senior HR Executive with role in setting priorities and managing progress across all HR functions for initiatives and projects.• Facilitated Organization Development and Change Management initiatives to drive business results including process improvements, organizational design and realignment to support business growth.• Partnered with client functions to drive people strategies in support of business objectives/goals; HR lead for revised go-to-market strategy facilitating major international sales reorganization.• Instrumental in Workforce planning initiatives that strategically shaped the long-term deployment of resources across the organization for efficiency gains; Improved Leadership ratios and workforce mix• Directed planning and implementation of system enhancements to deploy employee and manager self service capabilities.• Successfully managed a team of 8 supporting Payroll and HRMS operations; Oversaw bi-weekly payroll processing and ensured all payroll and taxes were paid accurately and timely.• Managed and met overall $7M HR budget; Provided monthly analysis, reporting and recommendations.• Created and produced monthly Organization Dashboard and HR specific metrics reporting.

• Business Partner collaboration with senior management by providing advice and counsel to influence strategic and operational people decisions to drive key business objectives.• Directed overall field HR activities & initiatives for national call center operations to ensure effective HR Business Partner support and delivery; to include employee relations, labor relations, advice & counsel, sourcing, recruiting, hiring, as well as management and employee compensation and education/training support.• Focused on identifying and developing talent; created people strategy encompassing successful candidate profile, development and retention strategies, as well as facilitating talent review and succession planning for management and leadership positions.• Instrumental in transforming HR field support from administrative to more strategically focused.• Successful track record leading and developing HR professional team; managed 6 – 10 remote HR teams of exempt and non-exempt HR Business Partners.• Participated in Labor negotiations in 2004 & 2005.• Mobility HR Project lead for HRIS/Payroll system conversion.• Successfully led implementation of Peoplesoft upgrade within the Call Center HR operations; provided input and expertise on call center processes for system specs, created content for training, established a pilot program and timeline for implementation.

• Successfully managed the HR support functions for Upstate NY Market including oversight for all sourcing, recruiting and hiring for the market; employee relations and retention, administering policies in accordance with corporate guidelines and providing advice and counsel.• Actively participated in Labor negotiations during 2000 bargaining for the Northeast.• Successfully managed call center operations for Upstate NY Market and effectively coordinated the consolidation of 2 call centers down to one operation.

• Successfully managed the overall operations for telecommunications organization for the Syracuse territory in the Upstate NY Market; this included full responsibility for all sales, customer service and HR related results; oversight for all employee relations activities, promoted a positive work environment and supported managment education to address any third party access/activities.