Terry Kremmin Email & Phone Number

Eden Prairie, Minnesota, United States

NuSource Financial is one of the fastest growing Bank Technology companies in the United States, supplying innovative ATM, Branch Transformation, and Security Solutions. Through a combination of quality products, outstanding customer service and a commitment to excellence, over 99% of NuSource Financials clients renew their business each year.Provide technical support to NuSource Project Managers overseeing branch transformation integration projects. Work directly with NHA project technical engineers as well as customers to advise and address issues that surface during project phase. Provide direct technical support to branch transformation customers needing help with issues involving their IT topography, infrastructure, and applications. Responsibilities• Provide technical advice and support to NuSource Project Managers overseeing branch transformation projects• Support Branch Transformation customers with technical issues involving their IT topography, infrastructure, and applications. • Provide technical support to Level 2 Technical Engineers as needed. • Develop and manage technical documentation as needed to support field technicians and customers. • Develop and deliver technical training curriculum to ensure field force is knowledgeable and prepared. • Manage software upgrades and sure they are easily downloadable for field personnel.

Greater Minneapolis-St. Paul Area

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will provide support via phone or email. You will provide written instructions and technical manuals. •Research and identify solutions to software and hardware issues•Diagnose and troubleshoot technical issues, including account setup and network configuration•Track computer system issues through to resolution, within agreed time limits•Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue•Ensure all issues are properly logged•Prioritize and manage several open issues at one time•Follow up with clients/technicians to ensure their equipment and systems are fully functional after troubleshooting•Design and configure software and hardware solution prior to deployment of equipment•Document technical knowledge in the form of notes and manuals

Assisted with the development, testing, implementation and operational management of the web based Point of Sale (POS) Cash Advance System(CAS) software product to third party vendors and its use within the casino industry. • Assist with the design and development of the web based POS Cash Advance System software which processed 4.5M transactions totaling 1.1B in cash advance in fiscal 2014. • Testing of the CAS software and any associated vendor devices (PIN pads, signature pads and card readers) integrated for use with the system. • Development of multiple technical publications including training manuals and installation procedures for the CAS software, ATM & POS installation documents and procedures. • Provided on-site or remote IT Technician installation and support to 32+ Casinos. • Extensive communication and client interactions with: Programmers, Third-Party Vendors, ATM Manufacturers and Network Processors, Financial ISO's, Casino IT and Casino Management.• Manage all aspects of Operations associated with the use of the CAS software. Including: Monitoring and Configuration of the POS Cash Advance Network, 120+Connected POS Cash Advance Terminals and 200+ ATM's. • Handle Research of Transaction Disputes/Fraud related activity.• Assure accurate Reporting of Transactions to the Web Based Reporting Site.

Greater Minneapolis-St. Paul Area

Reported to the Executive VP of IT. Primary responsibility to support Operations and IT by coordinating and or assisting with the project development/procurement of new products for customer of FastFunds and the Casino Industry.

Greater Minneapolis-St. Paul Area

Reported to the Director of IT with responsibility for managing all aspects of the ATM Department.

Burnsville, Mn

Reported to the VP of Retail with responsibility for supporting and contributing to the profitability of 40+ stores in 13 states. Provided expertise to Store Managers in sourcing and negotiating the procurement of service parts from vendors. Provided training and software support to service personnel. Intervened to trouble shoot and solve problems as a liaison between the end user and the manufacture.

Des Moines, Iowa Area

Responsibilites included: Hiring, evaluating, directing and terminating a 20+ person staff within this multi-million dollar operation. Executing corporate policies and directives and maintaining ultimate accountability for achieving sales and profitability goals.

Bachelor'S Degree, Journalism & Mass Communication/Media Studies

Activities and Societies: South Dakota Public Television

Extension Classes, Accounting

Certification, Comptia A+