Terry L. Mckenzie, Shrm-Scp, Sphr Email & Phone Number

Clarksburg, Maryland, Us

Vice President, Human Resources at Reliability Incorporated (OTC: RLBY), and its wholly-owned operating subsidiaries, The Maslow Media Group, Inc and Intelligent Quality Solutions (IQS)

Vice President, Human Resources at Reliability Incorporated (OTC: RLBY), and its wholly-owned operating subsidiaries, The Maslow Media Group, Inc and Intelligent Quality Solutions (IQS)

Dublin 2, Ie

Global Talent Acquisition Redesign - Global Life Sciences companyGap analysis & benchmarking activities to evaluate the current talent acquisition processes, global organization & delivery model. Recommended future state org & process design as well as new service delivery model which included transitioning recruitment activities to HR Operations & to an outsourcer. Created business case presentation for the HR leadership team.Employee Experience Design - Global Retail / Consumer Goods companyFocusing on the employee experience & the Moments that Matter, performed gap analysis of current state v. future state processes. Created a HR process model & designed HR processes that empowered a more delightful experience for the employees while being enabled by Workday.HR Transformation Lead - Global Hospitality and Food Service Management CompanyAdvised & provided strategic guidance to CHRO, Senior Business Leaders & the HR Leadership team on new HR operating model, new HR organization design, HR Operations & HR processes. Led workshop activities to design HR enterprise process model & created HR blueprint of process activity placements in a global business services model. Outlined HR's merger & acquisition playbook.HR Transformation Process & Service Delivery Lead – Global Life Sciences CompanyLed the design of processes to coincide with the implementation of Workday & a new service delivery model. Designed NA & EMEA service centers & implemented shared services concepts. Transitioned work into service center. Trained client on Workday & ServiceNow. Led Service Rehearsal activities & go-live hypercare location lead.HR Transformation Technology Lead – Global Financial Services CompanyResponsible for the implementation of a new service delivery model & tools to enable HR. Identified/documented process & technical gaps. Liaised with the technical team to customize the case management tool. Trained end users/customers on new system and processes.

Arlington, Virginia, Us

•Chief of Staff to the Vice President, Shared Services -Contributed to the strategy, long term vision and budget for shared services team. -Managed priorities while balancing vision with day to day execution and program development.•HR and Payroll Transformation Project Manager. -Developed change management strategy and project plans for all HR and Finance shared services' initiatives. -Tracked projects progress and presented project updates to the executive management team. -Collaborated with internal teams to manage data transfer and ensure data integrity.•Designed and built a payroll shared services center to support 28 companies. -Led payroll transformation activities which resulted in a headcount reallocation of 13 FTEs. -Analyzed, designed and implemented new shared services organization utilizing industry best practices and standards.•Implemented a payroll processing system and new payroll provider to create greater efficiencies and controls. -Managed relationships with the payroll outsourcer and our commercial card partners. -Created a payroll audit process which resulted in a significant decrease in errors and rework. •Functional design lead for the implementation of SAP Time Evaluation system. •Implemented a global commercial card program offering a variety of card options to various business units. -Led commercial card program transformation activities which resulted in a lucrative rebate program. -Enhanced the expense reporting system and trained users to create greater efficiencies in the process.•Facilitated training, coached and mentored the Shared Services and field HR staffs to foster a collaborative, high performing and partnering environment.•Led all process improvement initiatives and benchmarking activities for the shared services team.

Overland Park, Kansas, Us

•Chief of Staff to the Vice President, HR & Finance Shared Services -Managed priorities for the Shared Services executive team -Contributed to the strategy, long term vision and budget for shared services group.•Developed and executed stragegy and project plans for team's merger and transformation initiatives.•Developed, implemented and led all Talent Management, Organization Development and Design activities for growing shared services group. -Designed and implemented a competency model to strengthen hiring and develop team members.•Participated in or led all strategic initiatives to improve processes and gain efficiencies in operations, including but not limited to innovative self service and technology initiatives. This resulted in a reduction of 96 FTEs and $7 million.•Project managed the transition of new functions into shared services to align resources and activities with the shared services' strategy and methodology. -Transitioned the lease administration function into the group to improve processes and ensure accurate GAAP reporting. -Merged two employee contact centers to improve customer satisfaction and gain efficiencies, which resulted in a 30% increase in customer satisfaction, 40% reduction of calls and reduced headcount by 50% within 18 months.•Developed and reported HR and Recruiting metrics for the Balanced Scorecard and KPIs.•Part of a team that oversaw total customer experience and employee experience. -Our activities resulted in an increase of both customer satisfaction and employee commitment and retention.•Led all communication activities: development of newsletter, design/maintenance of intranet site, organized and facilitated yearly leadership conference and quarterly all hands meetings, including content development and delivery.•Coached and recommended development opportunities for members of the management team, which resulted in an increase of management quality ratings over a two-year period.

Overland Park, Kansas, Us

•Human Resources Business Partner to the Shared Services group and various Finance business units.•Developed and implemented HR solutions to build business capability and to facilitate the execution of business plans.•In collaboration with managers, identified, analyzed and diagnosed people issues as they affect business planning and execution.•Provided support for, and participated in, succession planning, resource forecasting activities, and recruiting by partnering with Functional Specialist to address specific business needs.•Partnered with management to pro-actively manage the employee life-cycle from sourcing through retention.•Participated in merger activities which included workforce planning, organization design, compensation evaluations and integration of teams, processes and functions. -Led workforce planning and organization design activities for Finance group of approximately 10,000 employees. -Performed workforce planning tasks for senior management levels in Human Resources department.•Key contributor to process improvement initiatives within HR and Recruiting operations.. -Revamped the Visa/Green Card process to ensure adherence to applicable laws and decrease processing time. -Assisted in the implementation of the applicant tracking system (ATS).•Assisted in the development of the Shared Services’ and the Controller’s Balanced Scorecard objectives and measurements, including aligning team and individual performance goals with Scorecard.

•Counsel clients on Human Resource issues, such as employee relations, employment law, benefits and hiring practices.•Develop policies and procedures for compliance with applicable laws and industry standards.•Streamline office functions for a more efficient and productive business environment.•Review hardware and software applications and project manage network/technology upgrades.

•Partnered with senior management on the development of the recruitment strategy and human resource functions.•Administered benefit programs and developed additional benefit options for consideration by senior management.•Managed all recruitment activities for the U.S. corporate and consulting staff.•Developed and implemented policies and programs to enhance the employee experience and to meet corporate objectives.•Reported headcount and recruiting metrics to local and overseas senior management on a weekly basis.•Assisted with the preparation of the annual Human Resources budget and maintained recruiting and corporate events budgets. •Established compensation guidelines and salary ranges for corporate and consulting positions within the United States.•Negotiated contracts and managed relationships with various corporate vendors.•Implemented an applicant tracking system and managed relationship with vendor.•Handled immigration activities for U.S. based and European based employees.

•Researched and utilized a variety of sourcing methods, including but not limited to, direct sourcing, research, web and in-house databases and internet advertisements to find candidates both locally and nationally.•Presented candidates to Senior Managers and Partners for review against specific job requirements.•Interviewed and successfully closed candidates for consulting positions, focusing on technical and financial competencies.•Sourced and recruited qualified candidates for newly created internal Human Resources and Accounting positions.•Acted as HR Business Consultant to Partners to develop recruiting action plans for the difficult-to-hire skill sets.•Tracked and reported recruiting statistics to senior management.•Participant on the project team that was tasked to build a National campus recruiting program.•Developed and taught a Behavioral Interviewing Techniques course, both in classroom setting and one-on-one.•Mentored recruiting assistants and coordinated group activities and projects for department to foster teamwork.

•Designed recruitment program to support a rapidly growing company in a tight labor market. Increased headcount from 25 to 300 people in three years.•Streamlined processes, managed budget, shortened the time-to-fill interval and coordinated hiring efforts between managers.•Developed, analyzed and reported key recruiting metrics and presented to senior leaders every week.•Managed HR team and support staff, both full-time and contract. •Researched, tested and implemented the company's first resume database and applicant tracking system.•Effectively expanded and enhanced recruiting efforts by utilizing online databases, Internet sources and implementation of a college recruitment program to cover a more diverse population and to attract candidates locally and nationally.•Full life-cycle recruiting, focusing on technical, customer service, and managerial competencies.•Assisted HR Manager with benefits administration and development of new programs.•Analyzed and implemented compensation plans for market competitiveness.•Represented the company at business/networking events.

•Interviewed, reference checked, and hired qualified candidates for both exempt and non-exempt positions.•Enhanced recruiting efforts by utilizing on-line databases, Internet resources and effectively expanded the college recruitment program to cover a more diverse population.•Implemented procedures to streamline recruitment processes, such as the use of targeted selection.•Revised and facilitated new hire orientation program.•Administered all benefit programs: medical/dental insurance, Flexible Spending Account programs, short- and long-term disability programs, worker’s compensation, 401(k), retirement plans, tuition reimbursement.•Consulted with management on policy interpretation, performance problems and employee relations’ issues.•Evaluated and analyzed job descriptions to begin implementing broadbanding.•Evaluated current policies and procedures to determine cost-effectiveness and usefulness to company.•Assisted with HR merger activities.

Washington, Dc, Us

•Administered Career Development programs, such as Individual Development Plans, External Assignments Program, Succession Planning, and Diversity Programs. •Functional liaison with technical department to develop customized PeopleSoft system, including designing screen views and queries.•Wrote instructions and guidelines for use of customized PeopleSoft system and various other personnel databases.•Conducted PeopleSoft training courses.•Developed database to track career development initiatives, including individual development plans, which involved customizing database, drafting manual, and conducting training classes.•Developed personnel policy and procedures manuals.•Consulted with management on policy interpretation and employee relations’ issues.•Participated in 360-degree performance feedback programs.

•Recruited and placed candidates in administrative and accounting temporary positions.•Negotiated client pay rates and employee salaries.•Coordinated conversion from manual personnel tracking system to automated applicant tracking system.•Human Resources Information Systems Administrator.

Bachelor Of Science, Business Administration With A Concentration In Marketing

Education record