Terry Lumley

Terry Lumley Email and Phone Number

Retired
Terry Lumley's Location
Finchampstead, England, United Kingdom, United Kingdom
Terry Lumley's Contact Details

Terry Lumley personal email

n/a

Terry Lumley phone numbers

About Terry Lumley

Terry Lumley is a Retired.

Terry Lumley's Current Company Details

Retired
Terry Lumley Work Experience Details
  • Cranford Park Primary School
    School Governor
    Cranford Park Primary School Nov 2015 - Nov 2019
    Yateley, Hampshire
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  • Apple Computer, Inc.
    European Service Programs Manager
    Apple Computer, Inc. Oct 2012 - Oct 2014
    London, United Kingdom
    Managed the EMEIA Field Service Programs office.Liaising with Global HQDrove the projects required to deliver great service in a changing marketplace, such as the rollout of new infrastructure software platforms and repair extension programs. Also managed service elements of new product introductions. (Right part, right place, right time)
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  • Apple Europe
    Emeia Field Service Manager
    Apple Europe 2007 - Oct 2012
    Managing an independent channel of Authorised Service Providers to deliver repair solutions for all customers (B2B & B2C), across the Europe, Middle East and Africa region.Measured against Customer Satisfaction targets of 90% and greater, as well as Operational efficiency measures (Parts per repair, first time fix rate and repair time)
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  • Apple Computer Europe
    Emea Service Mgr
    Apple Computer Europe 2002 - Oct 2007
    London, United Kingdom
    Responsible for all AfterSale Service responsibilities.Ensuring Customer Service targets (Repair aging profiles, Customer distance from service, first time fix).Predominantly Western Europe, but also including Africa and the Middle East.
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  • Apple Computer, Inc.
    Uk Applecare Manager
    Apple Computer, Inc. 1996 - 2001
    London, United Kingdom
    Managing the Customer and Executive Relations teams to ensure any complaints and feedback were responded to, as well as acted upon. Worked with Executive management to ensure feedback loops were closed off with clear addressable items.Managing the Reseller Technical Support teams to ensure pre and post sales technical enquiries were dealt with and logged in a traceable database for future reference.
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  • Apple Uk
    Technical Support Specialist
    Apple Uk Oct 1989 - Oct 1995
    London
    Providing Technical Support to the Authorised Resellers and Major Accounts that purchased directly from Apple.
  • Ferranti Computer Systems
    Technical Author / It Manager
    Ferranti Computer Systems Jul 1983 - Sep 1989
    Bracknell, Berkshire
    Technical writer for the Admiralty and a burgeoning interest in IT and Desktop Publishing led me to a position of managing the network requirements of the Ferranti 'New Ventures' division.
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Terry Lumley Skills

Product Management Os X Mobile Devices Iphone Consumer Electronics Management Mac Os X Server Cross Functional Team Leadership Ios Product Marketing Account Management Team Leadership Apple Certified Technician Mac Os Mac Os X Sales Management Customer Experience Cloud Computing Solution Selling Apple Certified Ilife Telecommunications Team Building Product Development Multi Channel Marketing Integration Channel Ipod

Terry Lumley Education Details

Frequently Asked Questions about Terry Lumley

What is Terry Lumley's role at the current company?

Terry Lumley's current role is Retired.

What is Terry Lumley's email address?

Terry Lumley's email address is lu****@****ple.com

What is Terry Lumley's direct phone number?

Terry Lumley's direct phone number is +4478026*****

What schools did Terry Lumley attend?

Terry Lumley attended Swansea University.

What are some of Terry Lumley's interests?

Terry Lumley has interest in Science And Technology, Environment.

What skills is Terry Lumley known for?

Terry Lumley has skills like Product Management, Os X, Mobile Devices, Iphone, Consumer Electronics, Management, Mac Os X Server, Cross Functional Team Leadership, Ios, Product Marketing, Account Management, Team Leadership.

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