Terry Lutz Email & Phone Number

Peachtree Corners, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

Direct technical support specialist for approximately sixty-five Cardio-Pulmonary Exercise Testing (CPET) sites.• Provide on-site and remote technical support for clients including installation, maintenance and upgrading of PC hardware and software, proprietary interface equipment, and CPET equipment (70 field sites)• Act as point-of-contact for field technicians at sites to analyze and resolve hardware/software issues• Format and image PCs for new installations and current… Show more Direct technical support specialist for approximately sixty-five Cardio-Pulmonary Exercise Testing (CPET) sites.• Provide on-site and remote technical support for clients including installation, maintenance and upgrading of PC hardware and software, proprietary interface equipment, and CPET equipment (70 field sites)• Act as point-of-contact for field technicians at sites to analyze and resolve hardware/software issues• Format and image PCs for new installations and current sites• Assemble CPET systems for new installations (125 installations since November 2010)• Interpret patient tests to identify and resolve any issues with equipment• Order and ship patient disposables and maintain inventory for use at field sites• Programmed software to convert exported test data to Excel format to enable automated processing• Created and maintain Knowledge Base to help future employees/coworkers diagnose problems• Identify issues and provide repair equipment to field sites as needed • Designed and maintain system for tracking Calibrations and Quality Control data in real-time for all field sites• Completely redesigned shipping and inventory system to streamline processes for faster shipping and ordering• Assist in the development of software for field computers to automatically upload tests, calibration data, and quality control data• Assist in training of field technicians• Install equipment in new clinics and familiarize staff with MET-Test proceduresComp-TIA A+ Certified Show less

· Perform customer debriefing to diagnose automotive problem. · Give customers pricing and repair time estimates. · Perform quality and timely tire repairs and regular wheel/tire maintenance. · Tend to any incoming customer service needs via calls and walk-ins. · Regularly manage store open, close, and productivity in owner's absence. · Prepare, maintain, and present reports of collected sales tax on a monthly and annual basis. ·… Show more · Perform customer debriefing to diagnose automotive problem. · Give customers pricing and repair time estimates. · Perform quality and timely tire repairs and regular wheel/tire maintenance. · Tend to any incoming customer service needs via calls and walk-ins. · Regularly manage store open, close, and productivity in owner's absence. · Prepare, maintain, and present reports of collected sales tax on a monthly and annual basis. · Troubleshoot any in-house technology dilemmas. · Designed, launched, and maintain Lilburntire.com · Installed and maintain the first computer system in company history. Show less

· Establish new accounts and maintain customer service and necessary billing correspondence accordingly. · Responsible for staying abreast of any product/industry changes and appropriately informing clients. · Fill orders for retail partners and develop a full range of custom pricing structures based upon volume. ($100 - $100,000) · Perform immediate assistant to clients with product/inventory questions. · Act as a liaison between credit department and… Show more · Establish new accounts and maintain customer service and necessary billing correspondence accordingly. · Responsible for staying abreast of any product/industry changes and appropriately informing clients. · Fill orders for retail partners and develop a full range of custom pricing structures based upon volume. ($100 - $100,000) · Perform immediate assistant to clients with product/inventory questions. · Act as a liaison between credit department and customers to resolve any unpaid balances. · Receive initial contact with all customers via call-ins and walk-ins and offer the assistance of respective sales representative. · Maintain a working knowledge of item location within warehouse in order to quickly expedite purchase orders. · Assist in order shipment, delivery, and return to warehouse. · Support product inventory and organization. · Consistently achieve monthly sales goals. ($30,000 in sales per month) · Spearheaded the design and implementation of a corporate accounts database to track payment based on total invoice rather than monthly payments. · Order all office supplies. Show less