Terry Matthews Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

The Off Premises Growth Academy helps foodservice operators boost off-premises revenue. We offer a strategic framework and collaborative community, benefiting operators, suppliers, and technology vendors. Our programs help foodservice operators master off-premises operations and B2C/B2B nuances for sustainable growth.

Vancouver, Canada

• FeatureWorks provides agile product and project management services to software development organizations. Extensive experience gained working with operators and service providers in the restaurant space.
• Build strong partnerships with in-house teams to elevate the product management process.
• Define product vision and sustainable strategies for implementing meaningful functionality to end-users.
• Lead focus groups to define needs, review functionality and contribute to future product development plans.
• Communicate vision and product roadmap to internal and external stakeholders.
• Plan, execute, track, and inform stakeholders throughout the project lifecycle.

New York, New York, United States

• Lunchbox is a venture capital-backed multi-channel ordering and guest engagement platform for enterprise restaurant operations.
• Built the Product Vision and Roadmap for a B2B Restaurant Catering platform.
• Responsible for communicating the vision and progress against the product roadmap to internal stakeholders and current and prospective clients.
• Conducted needs assessment and requirements gathering sessions with clients, partners, and internal stakeholders.
• Documented requirements and product documentation for engineers, implementation, marketing, sales, and end-user consumption.
• Developed and implemented a backlog prioritization mechanism based on the RICE scoring model.

Cleveland, Ohio, United States

• Onosys provides a comprehensive, enterprise-level digital ordering platform for restaurant chains featuring ordering, loyalty, payments, and call centers optimized to deliver a consistent brand experience to guests.
• Responsible for working with clients, partners, and internal stakeholders to help shape and manage the product roadmap.
• Implemented sustainable processes to help control the competing demands for product development.
• Worked closely with POS, payment, loyalty, and food delivery marketplace partners to develop robust automated integrations to support restaurant operations.
• Engaged with technical teams to rearchitect legacy systems.

Vancouver, BC

• Delivered cloud-based software and services to multi-unit restaurant operators to help them manage their takeout, delivery, and catering business.
• Responsible for the vision and strategy for the MONKEY restaurant off-premise management SaaS platform, which has processed sales exceeding $3 billion, 18 million orders, 5 million guests, and 2 million deliveries.
• Actively engaged with clients across the USA and Canada, such as Starbucks, Red Robin, and Caribou Coffee, to identify enhancement opportunities to maximize the platform’s value to users.
• Showcased product roadmaps through presentations to clients at user groups, conference appearances, and on-site meetings.
• Worked with business partners to develop strategic relationships through technical and business integrations of payment gateways, point of sale systems, delivery service providers, fraud detection, and loyalty.
• Engaged with the user community to shape new features and initiatives and share progress through the product ideas portal.

Vancouver, BC

• Managed the product backlog and prioritization process by regularly reviewing with sales, support, technology, and client services representatives.
• Conducted reviews and analyses with stakeholders to define user stories. Facilitated backlog refinement sessions with the engineering team to prepare stories for sprint planning sessions.
• Launched the MONKEY Ideas Portal to create an active product, functionality-focused community to engage with users.
• Managed the team responsible for implementing the MONKEY solution at some of North America's leading multi-unit restaurant operators.
• Created project processes and templates to standardize system implementation at over 3,500 locations.

Vancouver, BC

• Prepared and maintained project charters, plans, resourcing, risk and issue logs, and status review documents.
• Hosted project kick-offs to introduce the project process, introduce the project team to the stakeholders, review the project plan, and set regular status review meetings.
• Facilitated weekly reviews with clients to ensure their needs were met and that active projects were progressing as planned.
• Captured and documented business processes and requirements documents for feature enhancements and new functionality.
• Project managed the implementation and rollout of online ordering, call center, accounting, store management, production, and deliveries to allow Ruby Tuesday, one of the largest restaurant operators in North America.

Gibraltar

• Europa Point Group was a venture capital-backed organization specializing in developing and operating sportsbooks, casinos, and social networking websites.
• Product Managed the BetRepublic.com social networking site. Responsible for developing a vision and road mapping feature deliverables in line with stakeholder requirements.
• Led a remote 10-person web development team split between Vancouver and Hyderabad, India, facilitating daily conference calls to set/review goals and answer questions regarding product direction and requirements.
• Successfully delivered 21 iterations of BetRepublic.com within 18 months.
• Coordinated the integration of deliverables from eight separate software and hardware vendors spanning the USA, UK, and Canada in migrating the 25,000-user BetUK.com sportsbook and casino from the Sportingbet platform.

Vancouver, BC

• Alea Software develops software for the interactive gaming industry, such as online casino games and sports betting products, with over 2 million active players.
• Project Managed all casino, horse racing, account management development, large re-architecture, and infrastructure projects.
• Oversaw the growth of the casino development team from 5 to 40 people. Led the re-architecture, development, and deployment of a new casino gaming suite. Delivered high-profile games, including Three Card Poker.
• Led a company-wide project to re-architect core customer account management functionality to facilitate the integration of Paradise Poker, the world’s third-largest online poker platform.

Surrey, BC

• Fraser Valley Technologies provided project management and software development consulting services.
• Software architecture, development and project management services.
• Contracted to Causeway Technologies Inc. to manage a core development team of five software developers in porting a J2EE based web application from BEA WebLogic to Apache Tomcat.
• Architect and Lead Developer for the integration of a web-based vendor management system with a 30-user back-office telesales operation.
• Java, J2EE, Delphi, Oracle, WebLogic, Apache, Ant, Eclipse, CVS, Bugzilla, Microsoft Project

High Wycombe, United Kingdom

• Causeway Technologies, encompassing Siteman Software, targeted the development and hosting of web-based cost management, vendor management and estimating applications and services for the construction industry.
• Project Manager and principle client contact for the rollout of Siteman Procurement.
• Provide pre-sales support in the demonstration of Causeway products.
• Software Architect for the core web development framework.
• Member of the Analyst and Architecture team responsible for company-wide requirements gathering, analysis, architecture and design activities.
• Responsible for implementing agile development processes based on Extreme Programming (XP) principles.

Aldershot, United Kingdom

• Siteman Software produced enterprise contract cost management and procurement applications for the construction industry. The Siteman product was implemented at the leading construction companies and rapidly became the.
• Manage and mentor a team of five developers on the flagship Siteman product.
• Responsible for all Windows-based application development.
• Re-engineered the single-user development tools into a multi-developer team toolset.
• Architect and Lead Developer on the development of the Windows client to the text-based Siteman UNIX application.

Bolton, United Kingdom

• ICCS specializes in statistical process control and quality monitoring software and systems for the manufacturing industry.
• Project management of software development and on-site system installations.
• Principle client contact during product development and installation phases.
• Software architecture and development across all products.
• Project managed the quality control system implementation at one of the UK’s largest food factories responsible for the manufacture of Cadbury’s chocolate cookies.
• Collaborated with leading Dutch checkweigher manufacturers, Digi Nederland, to develop multilingual versions of the core product set.

Burnham, United Kingdom

• COINS develop and deliver accounting and contract cost management enterprise solutions to the construction industry.
• Principle implementer and client contact for the COINS system.
• Project management, system integration, end-user training, and support.

Advanced Gce Certificate, Computer Science

Advanced Gce Certificate, Design And Technology

Certificate, Reviews & Metrics For Software Improvements

Certificate, Agile Planning For Software Products

Certificate, Client Needs And Software Requirements

Certificate, Software Processes And Agile Practices

Certificate, Managing Talent

Certificate, Inspiring And Motivating Individuals

Certificate, Learning How To Learn: Powerful Mental Tools To Help You Master Tough Subjects

Certificate, Digital Analytics Fundamentals

Certificate, Clear Leadership

Certificate, Sae - Security And Privacy Awareness For General Staff

Understanding And Supporting Asian Employees