Customer service and sales expert with over 20 years of experience in the automotive battery industry, including 10+ years in upper management. Additionally, I have 8 years of combined experience in new commercial and residential construction. Recently completed a 7-year tenure as a Customer Care Manager at MI Homes in Raleigh, NC. Currently serving as a Customer Care Manager at Davidson Homes in Raleigh, where I manage the homeowners warranty experience and repairs. My responsibilities include performing home visits, conducting quality inspections and root cause analysis, also managing contractors, and overseeing scheduling and repairs.
Listed skills include Web Development, Javascript, Jquery, Node.Js, and 40 others.