Terry M. Mckenzie Email and Phone Number
Terry M. Mckenzie work email
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Terry M. Mckenzie personal email
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Chief Customer Officer; Executive Client Partner & Client-Centric Evangelist responsible for Client Success, business development, client and executive relationships, Client Playbook, client retention, revenue growth, issue resolution, and client satisfaction for Tier 1, marquee, and strategic clients.Executive Client Partner-Business Development: developed and maintained relationships with C-level, E-level, and operational level executives for strategic clients (regional, national, and international) and 3rd party providers; Director of Cloud/SaaS Services; product development; Customer Success; and client retention.Business Development by being a leader and partner collaborating with clients and channel partners in the development of innovative products and services.An extensive background in start-ups, revitalization, strategic initiatives, and scaling for rapid growth while supporting multiple clients in highly competitive, agile, technology-driven environments.Recognized for expertise in product development, service delivery, application support, project management, and Engagement Director for enterprise-scale projects. Successful record of strengthening strategic client relationships, forging strong vendor partnerships, enhancing executive relationships, a dramatic increase in client satisfaction, and enhanced revenue.Specialties: • Business Development • Executive Client Partnerships• Product Roadmap & Evangelist• Strategic Partnerships • Executive Level Relationships• Client Retention• Channel Partner Alliances• Global Team Management• ☁️ SaaS/Cloud Services• Agile Product/Software Development• Professional Services• Client Success• Developing vision and Client Playbook for 'what's next'• Engagement Director for Enterprise level projects• Mentoring/Scaling Organizational Development
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Chief Customer OfficerSaas Supporting FintechAustin, Tx, Us
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Board ChairAustin Task, Inc. Dec 2018 - PresentAustin, Texas, Us
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Board MemberAustin Task, Inc. Apr 2018 - Dec 2018Austin, Texas, UsAustin Task, Inc. is a (501)(c)3 nonprofit, employing individuals with disabilities in the secure document destruction industry (ATI Secure Docs) and in the commercial janitorial services industry (Reliable Facilities Service, Inc.). We pride ourselves on offering services centered around our clients' needs and operated with personal service and attention to detail.
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Mentor & AdvisorNewchip Accelerator Apr 2021 - May 2023Austin, Tx, Us -
Board MemberChanging Expectations Apr 2019 - Mar 2023Round Rock, Texas, Us -
Executive DirectorFamily Office Jan 2016 - Jun 2017Managing Partner for Family Office.Led legal, financial, and governance.
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Chief Customer Officer - Executive Client PartnerFiserv Oct 2010 - Dec 2015Milwaukee, Wisconsin, UsManaged day-to-day operations and SaaS with P&L responsibility.Led business development, Client Relationships, 3rd party relationships, Client Support, Professional Services, on-boarding, installations, product development, Project Management Office (PMO), training, and client retention. Senior Executive responsible for providing seamless service from multiple business units supporting 480+ financial institutions of local, national, and international scope. -
Chief Operations OfficerPerformance Accountability Feb 2009 - Oct 2010Responsible for business development, client support, 3rd party partnerships, product development, and infrastructure for SaaS start-up.
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Vice President (Caregain)Fiserv Nov 2006 - Dec 2008Milwaukee, Wisconsin, UsDeveloped/Managed two SaaS Service Delivery Platforms supporting 30+ healthcare companies. Led Business Development, Client Services, PMO, Account Management, on-boarding, and Product Development for on-premise and outsourced clients.• Established Two Application Service Platforms (SaaS) at separate data centers.• Chairman of Operations Committee coordinating service delivery of five business units as a single customer-facing product.• Member of Executive Committee establishing strategic direction, product definition, service delivery, and target market• Gave numerous product and service presentations to C-Level and E-Level• Managed problem reporting, tracking, prioritization, and resolution.• Developed and managed the Client Service department utilizing offshore and onshore staff. • Managed software upgrades and patch delivery to in-house clients and SaaS platforms.
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Vice President & General Manager (National Image Archive)Fiserv Nov 1998 - Dec 2008Milwaukee, Wisconsin, UsResponsible for product implementation and service delivery for Image Services on a national level. Successfully expanded client base by partnering with strategic partners to revamp the product offering, upgrade SaaS platforms, and improve service levels. Clients ranged in size from community focused banks to multi-state institutions. Achieved improvement in revenue and profit margin; scaled platform to accommodate hyper-growth, developed metrics to track and improve service levels; staff selection, training, motivating, and mentoring to improve client scorecard and provide Best-in-Class service on a national level.
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Vice President & General Manager - OutsourcingUnisys Jun 1994 - Oct 1998Blue Bell, Pennsylvania, UsSenior executive responsible for the strategic move of multiple service centers to image-based technology. Managed four image platform conversions supporting a combined customer base of 400+ financial institutions. Each image center processed 20,000,000 check images per month with a client base that ranged from community size organizations to a $50+ billion organization. -
Vice PresidentAlltel Oct 1992 - Jun 1994Little Rock, Ar, Us(Line of business purchased by Unisys)Managed multiple data processing centers supporting 300+ financial institutions. Led on-boarding, client support, daily production, and account management. Led business development and senior executive for 3rd party partnerships.
Terry M. Mckenzie Skills
Terry M. Mckenzie Education Details
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Georgia Institute Of TechnologyIndustrial Engineering -
Georgia State UniversityGeneral
Frequently Asked Questions about Terry M. Mckenzie
What company does Terry M. Mckenzie work for?
Terry M. Mckenzie works for Saas Supporting Fintech
What is Terry M. Mckenzie's role at the current company?
Terry M. Mckenzie's current role is Chief Customer Officer.
What is Terry M. Mckenzie's email address?
Terry M. Mckenzie's email address is te****@****ask.com
What schools did Terry M. Mckenzie attend?
Terry M. Mckenzie attended Georgia Institute Of Technology, Georgia State University.
What skills is Terry M. Mckenzie known for?
Terry M. Mckenzie has skills like Outsourcing, Strategic Partnerships, Leadership, Business Strategy, Strategic Planning, Vendor Management, Vendor Relationships, Manage Client Relationships, Start Ups, Professional Services, Enterprise Software, Consulting.
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