Terry O'Brien Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Responsibilities:• Role encompasses CFO, Corporate Secretary, Human Resources, OHS, IT and Legal, as well as Operational GM for ESG schemes.• Lead Shared Services function in order to deliver the strategic and operational objectives of the business within a Not-For-Profit environment.• 150+ staff and contractors, across all of Australia and New Zealand• Attend all Board Meetings in capacity as Company Secretary and as reporting General Manager.Achievements:• Forging a unified, multidisciplinary team with common values and vision to achieve improved operational outcomes. • Delivery of ESG business unit (worth $1.8M pa) via focus on quality and the requirements of key retail stakeholders. Achieved full APSCA & SEDEX accreditation.• Co-development and launch of Fair Farms, a social compliance standard for the Australian Horticultural industry.• Development of AMPC Code of Conduct auditing program, ensuring best practice in the meat sector in employment of migrant workers.• Transition of Finance department from Sage to Wiise (Dynamics 365). Included generating business case, vendor selection, program implementation and business acceptance.• Movement of IT infrastructure to the Cloud and outsourcing of managed services to third parties (blueApache and NEXT DC).• Digitisation of previously manual functions – expense claims, billing, time sheets – reducing complexity, cost, and ease of use for remote staff. Decommissioning of obsolete and redundant systems and their associated costs.• Successful registration of business as charitable for payroll purposes and reclaim of payments for 5 years (approx. $2.4m)• Review and revision of all HR policies and procedures to comply with modern legislation, including new contracts for all staff and contractors.• Implemented new recruitment process to focus on culture and skills required to modernise the businesses capability.• Total refurbishment and modernisation of head office.

Brisbane, Australia

Responsibilities:• Accountable for $60m+ business unit (Greyhound Australia & Oz Experience brands)• 150+ staff nationally, including call centre, retail shops and sales & marketing department.Achievements:• Integral part of executive team that turned around business, delivering company record EBITDA by reducing cost of servicing existing patronage without impacting services, whilst delivering opportunities for growth • Strategic review of all services, resulting in termination of 15+ existing services and over 300+ coach stops adding $750K to EBITDA.• Delivered new pricing and discounting architecture +5.6% to average fare price.• Delivered strategic alliance with Wicked Travel - outsourcing $1m in costs.• Launched new incremental revenue streams - premium tickets, surfboards & bicycle tariffs, accommodation partners. Worth $0.5mm+ pa• Identified shop and call center savings worth $2.1m pa without compromising customer service and quality. • Developed in-house graphic design team – saving $0.5m in costs and enabling fulfilment of external advertising streams.• Successfully merged separate Sales and Marketing areas into a single Express department, aligned goals, developed talent, outcomes focused culture.• Financial support and analysis on successful negotiation with Banks for acquisition of 36 new fleet coaches ($15m) via Finance Lease facility• Implemented Business Intelligence TM-1 Cognos cube upgrade, improving individual business unit reporting and facilitating quarterly rolling forecasts.

Brisbane, Australia

Responsibilities:• Leadership of commercial finance activities – budgeting, forecasts, KPI reporting, identifying opportunities, delivering insights, scenario modeling, case feasibilities, project support.Achievements• Delivery of 5-year capital plan to QLD Government - 544 separate projects totaling $4.3b – including business case generation and review, ROI, NPV, cash flow impact and capitalisation timetable.• $2b maintenance and infrastructure budget planning, 5-year strategic planning, quarterly forecasts – by business unit, product, geographical area, expense type• Automation of capital planning into SAP, thereby speeding up commercial review and sign-off of business cases.• Finance response to flood event in January 2011 in Queensland – revised maintenance plans, planning business impact on customers, recovery of lost revenue and incremental costs via insurance and government funds (total $65m)• Upgrade of BPC Planning and its links into ERP (SAP) and operating systems in order to deliver rolling forecasts.• $2b maintenance and infrastructure budget planning, 5-year strategic planning, quarterly forecasts – by business unit, product, geographical area, expense type

Alderley Edge, Cheshire, Uk

Responsibilities:• Accountable for financial reporting of $60m group, with direct supervision of 3 separate business units and their Financial Controllers.• Development and migration of ERP (SAP) and OLAP (Cognos TM-1) reporting systems, including migration of newly acquired companies.• Finance lead on all acquisition and transformation projects, large bids & contractsAchievements:• Development of project module that allowed individual profitability performance statements on each customer and each product stream. Resulted in 2 project closures saving $250K pa.• Generated business case for off-shoring back-office activities to Spain and development capability to India – paying back in 24 months and generating 60% reduction in direct costs.• Successful investment acquisition of direct competitor at value of $108m – pro-forma valuation model, synergy modelling and tracking, finance integration, working capital modelling.• Introduction of working capital targets for individual business units – increasing EBITDA to Revenue by 10% + during a period of sustained sales growth• Restatement of Revenue on Lease book Income to come in line with IFRS and underpin renegotiation of banking covenant - signed-off by KPMG on-time and under budget.• ERP system hive-up of subsidiaries on Lawson ERP into SAP – 2 months early and on budget.

Liverpool, United Kingdom

Responsibilities:• Headed large commercial finance team (15) with direct commercial support to buying teams to deliver improved margins and sales performance.Achievements:• Contribution based review of supplier base (750+ suppliers, domestic & international) resulting in reduced base and +1.5% to product margin. Migrated 94% of suppliers to 90 days terms.• Implemented Price Architecture review on Fashion range resulting in rationalisation of product offer and overall decrease in offer price of 9.2% but increase in average order of 2.1%. Enabled page count reduction saving approx. £8m pa.• Increased telephone offer acceptance rates from 1 in 20 to 1 in 7 over 2 years through introduction of product range modelling and statistical offer targeting• Reduction in stock holding from $16m to $8m (50%) in 12 months via introduction of detailed seasonal planning, in-season clearance programs and improved SKU analysis.• Implementation of BRC Planning module to allow SKU level reporting (150,000+ SKU’s)

Manchester, United Kingdom

Responsibilities:• Headed commercial finance team supporting £1.2 billion sales across non-fashion product ranges, introducing promotional, disposal and interest free credit models for Home & Living decision making processes.Achievements:• Introduced management action reports on long stocks, dormant stocks, held orders and return levels - increasing service level on new season launches from 89% to 94%.• Implementation of product performance review resulting in reshaping of customer offer – reduction in toys & gifts, increases in digital and jewellery. Increased sales by $15m and margin by $6.6m.• Introduced reworking of returned electrical items, returning approx. 3,400 units a month that otherwise would have disposed because of missing parts – saving approx. $1.0m per annum.• Implementation of Cognos TM-1 as OLAP system, allowing lien and SKU reporting and planning.

Manchester, United Kingdom

• Developed bespoke store and range profitability model. • Implemented successful store opening planning model.• Successful conversion of ERP from Sage to Lawson

United Kingdom

• Delivered pilot ethical sourcing audits across UK, Sri Lanka, and Indonesia

Liverpool, England, United Kingdom

• Qualified auditor (ICAEW)

Leadership Development Programme

Aca

Ba (Hons), Medieval & Modern History