Manager Of Network Service Management
Nashville, Tn, Us
Oversee all aspects of monitoring and alerting for the entire HCA enterprise consisting of over 1M nodes. Major Contributions:• Managed a department of engineers and 52 commercial and custom applications that perform monitoring, alerting, and collect SLA performance metrics on Network devices, SAN Storage, Servers, and Applications across the HCA enterprise.• Responsible for automation of SM&D routine processes that free up resource constraints while supplying consistent and measurable results. • Managed a multimillion-dollar budget while overseeing the analysis, evaluation, and implementation of the monitoring, maintenance, support, and optimization of all monitoring, alerting, and performance software for the HCA Enterprise.• Accelerated the evaluation and implementation of multiple alerting and monitoring applications. These multimillion-dollar application replacement projects were driven by costs savings initiatives or feature enhancements. Successfully budgeted for these replacements and stayed within 1% of allocated spending while generating ~$1M annually in cost avoidance savings.• Evaluated and managed multiple vendors and negotiated contracts for better savings to HCA on product purchases and renewals. Supplied savings of over $10M through negotiations over the course of the role. • Responsible for the resource allocation related to all IT&S projects requiring enterprise alerting and monitoring.