I am a seasoned executive with a track record of leading successful startup, turnaround, and performance improvement initiatives for Marriott, Service America, Black Bear Diners, Carrow's Restaurants, Hi-Health Super Marts, North American Capital Corporation and many independent businesses.Excellence is the path to success, and although it may seem difficult to achieve, it is ultimately the easiest and most sustainable path to success. To achieve it I observe, evaluate, question, and transform existing operations into smoothly running, highly profitable operations that are fun to be a part of. I introduce and optimize systems, but most of all I create company cultures that thrive on excellence.As a leader, I am a strong employee advocate. I provide training and mentoring, build trusting relationships, align employee goals with company objectives and clearly articulate the “why” behind every new program or project. The outcome is highly competent staff members dedicated to delivering excellent customer service.With my experience directing hospitality operations staffed by up to 400 employees across 17 sites in multiple states, I am an expert in building multi-site, culturally diverse teams.