Terry Young Email & Phone Number

Hayward, CA, US

Remote

• Created and led an IT department from the ground up (currently have 12 employees), Tech/Ops, IT Procurement, IT Support and Business system Administration professionals to implement and support our core IT technologies.
• Managed vendor relationships and created processes for IT purchasing for the entire company, architected the solution for remote worker asset management and remote equipment storage, implemented a solution to manage IT.
• Served on technology leadership teams related to security, communication and executive IT leadership ensuring IT department alignment with business goals and priorities, set up meetings with stakeholders/teams across.
• Worked closely with our People team on policies, procedures and training for the company which includes automated onboard/offboarding, new user experience and team growth (goals and development plans)

Colombia

During Covid I worked remotely to design, coordinate and implement a Google Workspace solution for JCS Carrillo (a school in Colombia), and worked with Google to verify the schools education requirements. domain setup, discovery of usage and how to configure the system with stakeholders. initial configuration and assisted and trained the teachers to safely.

San Francisco, California, United States

• Led high performing global technical IT operation teams which included IT Admins, Network Operations, IT Procurement, AV admins and the global IT support operations
• Wrote the long range plan and forecast for the technical operations department, roadmaps, budget, org structure and project alignment
• Participated on the international buildout committee for Twilio international expansion which included network design and international procurement (opened 4 offices per quarter internationally)
• Partnering with stakeholders for transparency into technical operation priorities with a focus on business growth and maturity, Streamlined the support teams using the “follow the sun” model to improve global support
• Making sure the entire team had development plans with resources to achieve goals and keep them motivated

Oakland, California, United States

• Led high performing teams which included IT Admins, IT Procurement, Network operations, AV, Technical project management and IT support located in Oakland CA, Kansas City MO and Amsterdam
• Coordinate and execute operations with a $12M annual budget, saved over $1M after reviewing IT and Engineering budgets, stream lining contracts and driving SaaS application standards, orchestrated the migration from.
• Optimized project implementation time through overall team reorganization by separating the tech/ops team and help desk teams into groups
• Strategize with key stakeholders on project alignment, communicated the annual IT roadmap and solved cross-department issues through alignment and solutionsDirector of Information Technology - CSDA Design Group 2010.
• Led the complete transformation and modernization of the IT department which consisted of staffing, infrastructure upgrades, and fiscal responsibility to deliver a plan that was within cost and timeline parameters set.
• Led key projects such as moving to Microsoft Exchange in a hybrid configuration, migrating from SharePoint 2010 to Office 365 SharePoint 2013, and implementing 365 Lync in a hybrid environment for phone system and.

San Francisco, California, United States

• Led the complete transformation and modernization of the IT department which consisted of staffing, infrastructure upgrades, and fiscal responsibility to deliver a plan that was within cost and timeline parameters set.
• Led key projects such as moving to Microsoft Exchange in a hybrid configuration, migrating from SharePoint 2010 to Office 365 SharePoint 2013, and implementing 365 Lync in a hybrid environment for phone system and.
• Led the team that migrated the San Francisco and Phoenix offices to new locations while designing and implementing a open source solution for international master planning
• Implemented a company wide SaaS filing sharing platform for architectural designs and building photos
• Coordinated with stakeholders on budget, roadmapping and overall IT strategy for the company

• Managed a staff of 4 direct reports and 2 consultants which included.NET developers, Web Designer, Systems Administrator, and help desk
• Managed multiple projects in a fast paced environment while balancing the information technology budget
• Moved the entire company infrastructure from the 14th floor to the 11th including the Avaya phone system and the data center build out
• Implemented VMWare vSphere, Exchange 2003-2007 migration, WordPress for content management and mobile views of sites, SharePoint2007 with a migration to 2010, Remote Desktop Services, and a new help desk system
• Windows 2008, SQL Server 2008, and Debian Linux server administration
• Sonicwall firewalls and spam appliances

• Managed a staff of 8 direct reports which included help desk, systems administration, network administration, and account management
• Implemented Microsoft Office Communications Server and SharePoint 2007
• Implemented VMWare ESXi servers for some Hyper V
• Migration from Exchange 2003 to 2007
• Installation and implementation of WordPress
• Architected the technology refresh for 2 biotech firms including discovery, cost analysis, and implementation plan

• In charge of the information technology operations for two locations (San Francisco and San Jose offices)
• Work with our hosting company for web operations which included systems administration and capacity planning for future growth
• In charge of the information technology 7x24 operation including after hour rotation, 99.9% uptime, and implementation of best practices
• Closed down a hosting facility which saved the company $3000 a month
• Setup hosted DNS for 297 domains, saved the company $47,000 annually
• Performed discovery for a new corporate mail system and implementation plan

• Managed a staff of 12 reports
• Managed all technology operations for multiple locations (San Francisco, San Diego, Chicago, Vancouver, and New Zealand)
• Company was audited by the Department of State so had to implement best practices and security
• Systems Administration of 24 Windows 2003 servers
• IIS administration, Terminal Services administration, ColdFusion development, DNS/DHCP
• Linux Webservers with Apache for public facing sites

• Managed a staff of 50 with 4 managers
• Was on the core team of 10 that created Online Banking
• In charge of the Online Division technology implementation of Windows Servers, Streaming services, and technology research
• Worked with the management team to make sure all IT projects were implemented on-time and within the budget
• Work on new business process and capacity planning
• NFS and Samba file sharing