Created and led an IT department from the ground up (currently have 12 employees), Tech/Ops, IT Procurement, IT Support and Business system Administration professionals to implement and support our core IT technologies which includes mobile device management, Okta universal directory, SSO and 2FA for security, DLP, Jira for ticketing and project management and Google workspace enterprise administration● Managed vendor relationships and created processes for IT purchasing for the entire company, architected the solution for remote worker asset management and remote equipment storage, implemented a solution to manage IT contracts, wrote the policy for off-boarding equipment management, evaluated all IT related contracts for cost savings with a focus on security (must include SSO), central administration and driving SaaS tool standardization● Served on technology leadership teams related to security, communication and executive IT leadership ensuring IT department alignment with business goals and priorities, set up meetings with stakeholders/teams across the company to share the IT Roadmap and strategize on company wide initiatives● Worked closely with our People team on policies, procedures and training for the company which includes automated onboard/offboarding, new user experience and team growth (goals and development plans)

During Covid I worked remotely to design, coordinate and implement a Google Workspace solution for JCS Carrillo (a school in Colombia), and worked with Google to verify the schools education requirements. domain setup, discovery of usage and how to configure the system with stakeholders. initial configuration and assisted and trained the teachers to safely configure the system for students usage and compliance

Led high performing global technical IT operation teams which included IT Admins, Network Operations, IT Procurement, AV admins and the global IT support operations● Wrote the long range plan and forecast for the technical operations department, roadmaps, budget, org structure and project alignment● Participated on the international buildout committee for Twilio international expansion which included network design and international procurement (opened 4 offices per quarter internationally)● Partnering with stakeholders for transparency into technical operation priorities with a focus on business growth and maturity, Streamlined the support teams using the “follow the sun” model to improve global support● Making sure the entire team had development plans with resources to achieve goals and keep them motivated

Led high performing teams which included IT Admins, IT Procurement, Network operations, AV, Technical project management and IT support located in Oakland CA, Kansas City MO and Amsterdam● Coordinate and execute operations with a $12M annual budget, saved over $1M after reviewing IT and Engineering budgets, stream lining contracts and driving SaaS application standards, orchestrated the migration from Headlands Cloud based VOIP to RingCentral saving $130K annually● Optimized project implementation time through overall team reorganization by separating the tech/ops team and help desk teams into groups● Strategize with key stakeholders on project alignment, communicated the annual IT roadmap and solved cross-department issues through alignment and solutionsDirector of Information Technology - CSDA Design Group 2010 - 2015● Led the complete transformation and modernization of the IT department which consisted of staffing, infrastructure upgrades, and fiscal responsibility to deliver a plan that was within cost and timeline parameters set by our CFO● Led key projects such as moving to Microsoft Exchange in a hybrid configuration, migrating from SharePoint 2010 to Office 365 SharePoint 2013, and implementing 365 Lync in a hybrid environment for phone system and video conferencing, led the project to virtualize the server environment with a 3rd party vendor utilizing SAN and VMWare technologies and later Microsoft’s HyperV in some configurations● Led the team that migrated the San Francisco and Phoenix offices to new locations while designing and implementing a open source solution for international master planning● Implemented a company wide SaaS filing sharing platform for architectural designs and building photos● Coordinated with stakeholders on budget, roadmapping and overall IT strategy for the company

Led the complete transformation and modernization of the IT department which consisted of staffing, infrastructure upgrades, and fiscal responsibility to deliver a plan that was within cost and timeline parameters set by our CFO● Led key projects such as moving to Microsoft Exchange in a hybrid configuration, migrating from SharePoint 2010 to Office 365 SharePoint 2013, and implementing 365 Lync in a hybrid environment for phone system and video conferencing, led the project to virtualize the server environment with a 3rd party vendor utilizing SAN and VMWare technologies and later Microsoft’s HyperV in some configurations● Led the team that migrated the San Francisco and Phoenix offices to new locations while designing and implementing a open source solution for international master planning● Implemented a company wide SaaS filing sharing platform for architectural designs and building photos● Coordinated with stakeholders on budget, roadmapping and overall IT strategy for the company

Managed a staff of 4 direct reports and 2 consultants which included .NET developers, Web Designer, Systems Administrator, and help desk• Managed multiple projects in a fast paced environment while balancing the information technology budget• Moved the entire company infrastructure from the 14th floor to the 11th including the Avaya phone system and the data center build out• Implemented VMWare vSphere, Exchange 2003-2007 migration, WordPress for content management and mobile views of sites, SharePoint2007 with a migration to 2010, Remote Desktop Services, and a new help desk system• Windows 2008, SQL Server 2008, and Debian Linux server administration• Sonicwall firewalls and spam appliances• Upgraded the T-1’s to fiber• Moved our data center from San Francisco to Sacramento• Wrote telecommuting procedure, help desk process, and desktop renewal process• Vendor management• Trained the team on technologies as they came out such as SharePoint 2010 content management and DNS• Documented the infrastructure including all networking components, processes, vendor contacts, and PCI compliance procedures• Disaster recovery planning• VPN’s for telecommuters and multiple locations• Mobile development on iPhone for CTIA conference• In charge of conference infrastructure including firewalls, switches, wireless, double-take mirroring, and servers• Responsible for all information technology procurement and fixed asset inventory• Work with the management team to develop plans for future technologies

Managed a staff of 8 direct reports which included help desk, systems administration, network administration, and account management• Implemented Microsoft Office Communications Server and SharePoint 2007• Implemented VMWare ESXi servers for some Hyper V• Migration from Exchange 2003 to 2007• Installation and implementation of WordPress• Architected the technology refresh for 2 biotech firms including discovery, cost analysis, and implementation plan• Established vendor relationships and Microsoft Partnership for the company• Wrote new process and procedures for the information technology team and corporate staff• Problem management and resolution with key clients• Work with the management team to develop plans for future technologies• Worked on the San Francisco Opera implementation of SharePoint 2007• Designed the framework and server implementation• Came up with a better architecture and training program to make the SharePoint release a success• Assisted with the installation and backup/restore policies for SharePoint

In charge of the information technology operations for two locations (San Francisco and San Jose offices)• Work with our hosting company for web operations which included systems administration and capacity planning for future growth• In charge of the information technology 7x24 operation including after hour rotation, 99.9% uptime, and implementation of best practices• Closed down a hosting facility which saved the company $3000 a month• Setup hosted DNS for 297 domains, saved the company $47,000 annually• Performed discovery for a new corporate mail system and implementation plan• Worked on our web analytics software to provide sales with performance metrics and SEO• Linux, MySQL, NAS, and Windows systems administration• DNS maintenance and updates for 297 domains• Wrote process and procedures for information technology best practice implementation• Worked on continuity of web servers and services• Budget forecasting• Work with the management team to develop plans for future technologiesMy positionwas eliminatedduetolackoffunds

Managed a staff of 12 reports• Managed all technology operations for multiple locations (San Francisco, San Diego, Chicago, Vancouver, and New Zealand)• Company was audited by the Department of State so had to implement best practices and security• Systems Administration of 24 Windows 2003 servers• IIS administration, Terminal Services administration, ColdFusion development, DNS/DHCP• Linux Webservers with Apache for public facing sites• PIX firewalls, HP Procurve switches, TCP/IP and round-robin load balancing administration• Budget forecasting• Contract negotiations for all telecommunications• Data center administration• Vendor relationship management• SQL Server administration• Exchange migration from 5.5 to 2003• Responsible for all information technology procurement and fixed asset inventory• Work with the management team to develop plans for future technologies• Managed a staff of 23 including 2 managers• Worked with the management team in Paris and Chicago• AS/400 7/24 operations and administration staff• 7x24 high availability worldwide operation administration and management• Updated WAN/LAN with new routers/switches (Cisco)• Vendor management• Contract management for worldwide ISP negotiations• Disaster recovery testing quarterly with a facility in Lisle Illinois• Stabilized the system environment including Windows and Linux servers (best practices)• Implemented VPN’s for remote access• Team mentoring• Responsible for all information technology procurement and fixed asset inventory• Work with the management team to develop plans for future technologies* Macintosh and Windows desktops

• Managed a staff of 50 with 4 managers • Was on the core team of 10 that created Online Banking • In charge of the Online Division technology implementation of Windows Servers, Streaming services, and technology research • Worked with the management team to make sure all IT projects were implemented on-time and within the budget • Work on new business process and capacity planning • NFS and Samba file sharing • Vendor management • Team building and mentoring • In charge of the Concord call center IT staff • Worked with management across multiple divisions to share technology and findings • Was on a special team of executive managers to decide the next server OS for the entire bank • Contract management for ISP’s and development projects • Wrote IT process and procedures • Responsible for all information technology procurement and fixed asset inventory • Work with the management team to develop plans for future technologies