Giacom provides a platform that makes it really simple for technology resellers and MSPs to access everything they need - comms, cloud, IT and billing - from the worlds leading vendors and service providers - to create brilliant technology solutions for UK small businesses. 100% partner focussed, we pride ourselves on being the best people to do business with.

We exist to enable our 5500+ partners to win in the ever converging digital market. Through our platform we make it easy for our partners to access a broad range of Comms, IT and Cloud services so they can make a real difference and transformation for their customers. We are a 100% partner focused business and we pride ourselves on being great people to do business with. We have had 10 years of double digit organic growth together with our partners and have BIG plans to continue that momentum and make life better together. Power in Partnership 👍

Working with the Chairman and Investor Board. A continuation and increased scope of my previous role as Managing Director but now as a Statutory Board member of the Daisy Group. With full P&L, strategic and operating accountability for a enlarged partner business. The Wholesale business continues to provide a full range of telecoms, IT and cloud services to a partner community now in excess of 2000 on a white label basis and network branded basis. The business is now a team of 350 people delivering £200m turnover making £43m of EBITDA, with 95% recurring revenues and 94% operating free cashflow.

Reporting to the CEO, I held full P&L, strategic and operating accountability for the Wholesale Business. The Wholesale business provides a full range of telecoms, IT and cloud services to a partner community in excess of 1400 on a white label basis and network branded basis. Since starting the role I have integrated two acquired businesses and extended our supply arrangements across the UK major carriers. I have developed our product portfolio from pure traditional fixed line products; launching a range of new products to the partner community covering cloud services, IT Services, connectivity solutions and mobile services. The business is a team of 180 people delivering £110m turnover making £27m of EBITDA, with 95% recurring revenues and 94% operating free cashflow.Achievements so far include:• 25% Organic Revenue Growth over last 3 years• 63% EBITDA growth over last 3 years• Winner of UK Comms National Wholesaler of the Year 2015 / 2016 / 2017 & 2018 • Winner of 17 National Comms Awards across last 5 years• Daisy Group Business of the year for last 3 years• Partner NPS of +50.5 2018 from a negative start in 2015• 43% Growth in Partner Numbers over last 3 years

Reporting to the Chief Executive Officer, I held full P&L responsibility and operational accountability for the mobile division within the Daisy Group. The Daisy mobile business unit delivered £54m annual turnover and an EBITDA of £12m. My core focus for Daisy mobile was to integrate 4 separately acquired businesses into one. This involved the migration of four customer bases onto one CRM platform and relocating four separate operational units into one strategic location; leading to the creation of one mobile business for Daisy, operating off one CRM platform, with one team of people working in one consistent way. During role I completed the full integration programme, renegotiated our key commercial contracts with our network partners, reduced operating costs in excess of 35%, improved gross margin by 2%, delivered record sales levels, reduced churn by 6% points.

Interim management & consultancy assignment for a privately owned online and high street mobile telecoms retailer. Mobile Phones Direct has two very distinctive businesses units, the own branded Mobile Phones Direct business and the UK preferred direct distribution partner business for Nokia UK, operating all the Nokia UK retail stores and the Nokia airtime website. Purpose of the assignment was to support the CEO & MD in the development of the 3 year business plan and run all customer service, sales and fulfillment operations.

Responsibility for leading and executing the strategic and commercial development of the Retail division for Vodafone UK. Vodafone Retail UK comprises 400 stores across the UK and Northern Ireland, with a team of over 3500. Accountability for an OPEX budget of £120 million, maximising returns from £300m worth of acquisition and retention investment and £15m of CAPEX. Key achievements in this role:• Transformed entire trading approach from volume based to profit based • Delivered a store expansion programme of 50 stores • Delivered 28% y.o.y growth in contract additions and 17% y.o.y growth in pre-pay • Achieved record trading levels (market share) and conversion performance (20% improvement in retention conversion & 30% improvement in footfall conversion)• Improved NPS customer advocacy scores from 19% to 48% • Achieved 6pt improvement in employee engagement • Led the development and implementation of the largest NVQ development programme • Winner of Employer of the Year at the People in Retail Awards• Winner of the Retailer of Year at the Mobile Choice Awards • Winner of the Best use of Technology at the World Retail Awards• Voted one of the Top 50 most influential leaders at the UK Mobile Industry awards 2009

Responsibility for leading all HQ operations for Vodafone Retail. Key accountabilities in this role are:• The creation, management and delivery of the 3 year operating plan including the development and execution of the 5 year location strategy• Control of all process design and improvement and all risk management & loss prevention.• Ownership of the Retail capital investment plan and associated change programmes• The development of the customer and employee advocacy in Retail through robust measurement and improvement programmes

Responsibility for ensuring the development of the 3-year strategy and planning for the Commercial Operations arm of Vodafone UK. The Commercial Operations unit is accountability for all the UK sales channels, from the Indirect channel partnerships through to our Direct Retail, Online and call centre divisions. Key accountabilities in role were:• Development of the Commercial Operations business plan, ensuring alignment with Vodafone UK strategy• Working at a UK level to secure the CAPEX investment from the UK executive team to enable the delivery of the Commercial Operations business plan• Ensuring robust governance model was developed and implemented to enable timely review of business performance and the ongoing execution of the business plan

Responsibility for all business improvement and change activities for Vodafone’s Telesales and Retention organisation. Working with the senior retention team and engaging key stakeholders across Vodafone in the development of the retention operating strategy. Key accountabilities in this role were:• Managing the governance for the Retention organisation, ensuring this drives clear and effective decision-making. • The ongoing development of the retention operational model and securing the required budgets. • Identifying and delivering cost reduction initiatives that do not dilute our overall objective• Managing the overall retention change programme incorporating all process improvement and business change projects.

Responsibility for the creating, development and managing the high value customer strategy and operations within Singlepoint. This programme involved the set-up and management of a team of 80 experienced senior customer service advisors who would take full ownership of managing the relationship with the top spending 70,000 customers on the Singlepoint customer base. The role required the development of many new processes to support the high value service proposition and the development of a multi skilled, empowered team. All this had to be underpinned by delivering a cultural change, which won and maintained the hearts and minds of every team member. Within six months the programme investment went into profit, whilst also achieving the lowest levels of employee attrition and absence across all Singlepoints operational teams. The key measure of success for the programme was a 4% annualised reduction in customer churn, with current performance against the control group delivering a 7% annualised reduction. The Select team now offers a one-stop service for our highest value customers, through all customer service, sales and retention interactions and is the benchmark for customer experience within Vodafone UK.

A member of the 7 strong senior management team running the British Gas National Sales Centre in Cardiff. The National Sales Centre employs 2700 people, whose principal role is to further enhance our customer relationships through product sales and customer service. The Customer Service & Quality role had responsibility for 150 people who executed the ongoing strategic development of the National Sales Operation.