Terry Odom Email & Phone Number

Lawrenceville, GA, US

Worldwide, OO

o Member of the Cloud Operations team responsible for planning, deploying and maintaining server (500+) and desktop (200+) infrastructure (Windows/Linux) hosted on AWS and/or various Cloud Service Providerso Manage a Citrix 7.13 environment hosted on HP Simplivity hyper converged platform for 200+ VDI (persistent), published and PVS desktops and managed.

Atlanta, GA, US

• http://VetsWhoCode.io - Veterans Coding Non Profit Organization online training program which I have been selected to attend from September 2017 to January 2018.
• The curriculum will provide exposure to the following web development technologies: Git, HTML, CSS, JavaScript, Functional Programming, Data Visualization, D3.js, WebGL, Node.js, Express, React, Mongo DB.

o Remote / WFH role maintaining the enterprise virtualization environment (VMware View/Citrix XenApp), including troubleshooting, performance monitoring and optimization, capacity and continuity planningo Citrix XenApp functions include but are not limited to: Publishing applications/desktops, session host server maintenance, load evaluator configuration.

Atlanta, Georgia, US

o Participates in design, development and implementation of Citrix systems engineering activities, to include systems/application configurations, network and data center management. o Current Citrix technologies used include: XenApp 6.5 and 7.5, XenDesktop 5.6 and 7.5 as well as PVS 6.1o Assists in establishment of SLAs and change management processes. o.

Washington, DC, US

o Function as third-tier support for Citrix infrastructure, with escalation to vendor for software issue resolution.o Provide operational support for Citrix XenApp 6.5, Provisioning Server 6.1, XenDesktop 5.6 and VMware vSphere/ESXi 5 on 2 HP c7000 Blade Chasis housing 10 BL685c G7 serverso VMware ESXi 5 environment consists of: 15TB of storage, 10 hosts.

Deerfield Beach, Florida, US

o Manage a Citrix XenDesktop VDI infrastructure with VMware ESXi 5 as the hosting platform of 1 data center, 4 clusters, 35+ hosts and 1500 VMs consisting of both pooled and dedicated virtual machines.o XenApp 5.0 - farm management of 160+ servers via Citrix Management Console (v3) to includes tasks such as application publishing and profile management for.

Tysons, VA, US

o Design, implement and manage virtual infrastructure of 2 datacenters with 3 clusters consisting of 15+ ESXi hosts and 60+ virtual servers in a 98% virtualized environmento VMware – manage virtual environment with the following features: vSphere, HA/DRS, vMotion, Storage vMotion, Fault Tolerance, Host Profiles, Update Manager, Distributed Switches.

Philadelphia, PA, US

• Maintain a multi-tiered VMware infrastructure for a robust, high-availability, geographically distributed web based, client based interface and thin-client network involving multiple datacenters and widely dispersed.
• Administer 4 VDI clusters, 32 ESXi 4.1 hosts and 1700 VMs (scaling to 6,750 VMs across 3 datacenters)
• Build application packages with ThinApp for deployment to the virtual desktop environment and ensure that said applications conform where necessary to the Comcast standard desktop configuration
• Perform installation and configuration of hardware and software as it relates to VDI infrastructure
• Implement best practices for the desktop virtualization environment

Chicago, Illinois, US

• Design, implement and manage virtual infrastructure of 40+ ESXi (4.1 and 5) hosts and 400+ virtual machines of which 200+ were virtual servers
• Support a non-technical staff of 900+ sales, 200+ customer service and 360+ finance, marketing and business development professionals
• Support and maintained 450+ Dell workstations, 300+ Dell laptops and 50+ Apple devices including iPads, Mac Book Pro and Mac Book Air
• Install and administer Windows 2008 R2 servers as hosted virtual machines in VMware.
• Provide technical input and assist in the maintenance of documentation relating to the environment.
• Support AD environment to include OU and GPO design and administration

Armonk, New York, NY, US

• Member of IBM Smart Business Desktop Cloud team administering hosted virtual desktop solutions
• Provide and manage the infrastructure, while the customer manages desktops
• Installed and configured Desktone product to provide Desktop as a Service (DaaS) to operate a multi-customer virtual desktop infrastructure
• Support customers in three environment models to include: Shared (shared infrastructure at an IBM site), Dedicated/IBM site (dedicated infrastructure at an IBM site), Dedicated/Customer site (dedicated infrastructure.
• Install and configure Active Directory and DNS Servers, network storage, VMware vSphere/ESX v4, network infrastructure
• WYSE Thin Clients

Falls Church, Virginia, US

• Manage day-to-day operation of computer network including hardware/software support, training and special projects; plans, designs and implements data connectivity for local area network and wide area network systems.
• Provide server management (MS 2003 Enterprise Edition) duties consisting of:
• File Server Management - creating shared folders, managing sessions and open files,
• MS Exchange Server – create mailboxes, migrate user mailboxes
• Terminal Server Configuration and Management - monitoring terminal services sessions/users/processes, refreshing domain servers, using/deleting temporary folders, manage active desktop, session restrictions
• Group Policy Management – folder redirection, mapping drives/printers, configuring proxy/internet security settings

Hanover, MD, US

• Serve as an information technology specialist within the dcma atlanta hub/sector, responsible for network administration and support of automated information technology activities and related telecommunications.
• Assist with administration of one or more local area networks (lan)provides technical guidance, advice and assistance to organization personnel.
• Support a full range of hardware and software applications including personal computers, and network servers. Provides end-user support, troubleshoots problems and implements changes in assigned areas.
• Diagnose system failures to isolate the source of problems between equipment, hardware components, and software applications.
• Analyze and evaluate advanced (Tier 2) problems concerned with the operation of workstations and associated client software/hardware to fulfill user needs.
• Manage workstation permissions via configuration of local and domain policies.

Falls Church, VA, US

• Sr. Systems Analyst providing direct intermediate to advanced technical support for cabinet level VIPs to include the Secretary of Defense, Deputy Secretary of Defense, Senior Executive Service (SES), Senior Military.
• Maintained a willingness and desire to meet the Customer Support Branch staff requirements to include but not limited to: proactively identify customer business problems and recommend solutions, strong orientation to.
• Provide management with Incident reports in the event of network or application outages resulting in downtime of mission critical applications
• System administration functions included but were not limited to: creating and managing user domain accounts and Microsoft Exchange mail accounts, enterprise wide patch management with McAfee Hercules Administrator.
• Made sure images were up to date with latest Windows patches using Symantec Ghost and McAfee Hercules Administrator.
• Laptop support to include hard drive encryption, set up and troubleshoot VPN primary and secondary access options, prepare for wireless connectivity

Herndon, Virginia, US

• Maintained desktop systems (approx. 1500+) and provided tier 2 and 3 support for users (approx. 1000+) relating to hardware, software and technical problems supporting Windows 2000/XP and document actions taken in.
• System administration functions included but were not limited to: installing, configuring, upgrading, and troubleshooting any hardware and software components; presented formal and informal training and assistance to.
• Provided necessary guidance or training to tier 1 personnel to prevent reoccurrences and assist more experienced specialists in resolving very complex problems
• Team Lead administrative responsibilities consisted of but not limited to: supervising the activities of 6 team members, conduct employee annual evaluations, approving timesheets and expense reports, submitting.

Marietta, GA, US

• Served as the telecommunications representative for the department as well as the point of contact (POC) for all outside resources (vendors, agencies, and contractors) in relation to purchasing tasks, the coordination.
• System administration functions included but were not limited to: performing installations, maintaining systems, and providing hardware and software troubleshooting for a complex, multi-protocol, client/server network.
• Delivered technical support to staff and students (approx. 1500) on the campus-wide network, applications, and peripheral devices (approx. 2000)
• Provided staff training on a broad range of telecommunications-related tasks, including phone adds/moves, processing purchase orders for services and supplies, installing cable and network connectors, and phone system.
• Assumed POC responsibilities for all telecommunications issues to fill a staffing gap and as an opportunity to increase technical skills that proved successful in being offered a permanent position at Chattahoochee.
• Created technical documentation on telephone and network connections for all four campuses.

• Served as first point of contact for customers performing call receipt and logging functions and provided technical support in a SCO UNIX environment running Encore and Performer hotel reservation software
• Assisted clients with daily operations, installations, and network connectivity issues
• Resolved documented problems and escalated issues to higher levels of support as needed
• Monitored user activity, assisted with printing and modifying reports, and edited directories and files
• Performed routine maintenance and tape backup and recovery and utilized Telnet to FTP into hosts and transfer files
• Remotely administered PBX/Voicemail systems such as Mitel (SX2000/SX200D), Neax 2000, AT&T System 75, Nortel SL-100, Hitachi (DX40/HCX5000), Fujitsu 9600, and Innovations, Centigram, AUDIX, ActiveVoiceAccomplishments:

Diploma, College Prep

Web Development

As, Computer Network Engineering