Terry Odom Email & Phone Number

Lawrenceville, Ga, Us

Worldwide, Oo

o Member of the Cloud Operations team responsible for planning, deploying and maintaining server (500+) and desktop (200+) infrastructure (Windows/Linux) hosted on AWS and/or various Cloud Service Providerso Manage a Citrix 7.13 environment hosted on HP Simplivity hyper converged platform for 200+ VDI (persistent), published and PVS desktops and managed via vSphere 6.x with Cisco UCS C240 blade servers for ESXi hosts. Other managed Citrix components include: Storefront 3.9, PVS 7.13, Netscaler 11.1o Server and VDI patch management with IBM BigFix v9.5.8o Deploy and manage Amazon Web Services (AWS) to include server builds with EC2, DNS configuration with Route53, Virtual Private Cloud (VPCs) and WorkSpaces desktop serviceso Manage Ansible Tower on Redhat 7 to deploy and configure servers as well as manage AWS services to include but limited to VPCs and Route53o Projects:* AWS Datacenter Migration – Currently migrating 500 server workloads from our current Cloud Provider into AWS* AWS Virtual Desktop Implementation – Standing up 200 AWS WorkSpaces CDI for local/remote users and India counterparts* AD/DNS Cleanup – Leverage Powershell to create reports that identify AD objects and DNS entries for cleanup* Citrix 7.13 – Stand-up and configure a multiuser application and VDI environment for a geographically dispersed user base* Migrate Atlassian server workloads from current cloud provider to AWS. These include: JIRA, Confluence, Stash, BitBucket, etc. Other DevOps tool servers include: Sonar, Artifactory and Jenkins* Deployed NetApp On Command Cloud Manager and NAS* Stood up Citrix XenDesktop 7.x PVS desktop targets, shared desktops and published apps for 200+ end-users and developers in US based and India locations* Deployed VDI solution via AWS with WorkSpaces, WAM and AppStrem 2.0 POC

Atlanta, Ga, Us

• http://VetsWhoCode.io - Veterans Coding Non Profit Organization online training program which I have been selected to attend from September 2017 to January 2018. • The curriculum will provide exposure to the following web development technologies: Git, HTML, CSS, JavaScript, Functional Programming, Data Visualization, D3.js, WebGL, Node.js, Express, React, Mongo DB (http://vetswhocode.io/syllabus.html)

o Remote / WFH role maintaining the enterprise virtualization environment (VMware View/Citrix XenApp), including troubleshooting, performance monitoring and optimization, capacity and continuity planningo Citrix XenApp functions include but are not limited to: Publishing applications/desktops, session host server maintenance, load evaluator configuration, optimize XenApp infrastructure, maintain up-to-date patch levelso VMware ESXi 5/View Horizon 5.3 functions include but are not limited to: Host remediation, restructure aging server environment, provide infrastructure recommendations to management, coordinate vendor engagements for new implementations,o Analyze existing operations and make recommendations for the improvement and development of the relevant IT systemso Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagramso Group policy and active directory management

Atlanta, Georgia, Us

o Participates in design, development and implementation of Citrix systems engineering activities, to include systems/application configurations, network and data center management. o Current Citrix technologies used include: XenApp 6.5 and 7.5, XenDesktop 5.6 and 7.5 as well as PVS 6.1o Assists in establishment of SLAs and change management processes. o Provides technical knowledge and capabilities to advise on hardware and software purchases.o Directly supports and interfaces with IT team peers such as Tier 1 Support, Developer and Software Engineer Support, Information Security and other internal teams and external vendors. o Conducts ongoing security risk assessments including the monitoring, investigation, and reporting and remediating of audit, security and access violations.o Proactively maintains all infrastructure technologies on supported releases, including upgrading and patching as needed to ensure SLA’s are consistently achievedo Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.o Perform root cause analysis on all reported discrepancies; recommend remediation and fix where possible. o Communicate with all appropriate parties on the resolution/escalation of issues.o Participate in an on-call rotation to support all production environments and monthly downtime maintenance

Washington, Dc, Us

o Function as third-tier support for Citrix infrastructure, with escalation to vendor for software issue resolution.o Provide operational support for Citrix XenApp 6.5, Provisioning Server 6.1, XenDesktop 5.6 and VMware vSphere/ESXi 5 on 2 HP c7000 Blade Chasis housing 10 BL685c G7 serverso VMware ESXi 5 environment consists of: 15TB of storage, 10 hosts and 75 serverso Perform daily system monitoring, performance tuning and planned system maintenance to include hardware, virtual systems, published applications and target devices for multi-user environmento This includes: 40 provisioned virtual XenApp Session Hosts and approximately 800 provisioned virtual Windows 7 target devices o Manage and troubleshoot Citrix virtualization and access infrastructureo This includes: IMA Data Store, Zone Data Collector/Citrix XML broker, Citrix License Server, Configuration Logging database and Web Interface 5.4o Manage Remote Desktop Services (RDS) via Session Host Configuration Wizard and Group Policyo Manage a monthly release cycle for vDisk OS and patching updates for session hosts, PVS servers and client devices.o Manage Active Directory (Users and Computers) and Group Policy to optimize and secure the Citrix client/server environment to include: Account and Local Policies, ADMX Templates (Citrix/Office 2010), Scheduled Tasks, Folder Redirection o Monitoring tools to view and analyze performance data consisted of: Foglight for Virtualization, Enterprise Edition 6.8, System Center Operations Manager 2007 R2 (Management Pack for Citrix Presentation Server) and Windows Performance Monitoro Mentor help desk and desktop personnel on addressing, troubleshooting and resolving lower tiered technical issues while developing an enterprise knowledge base for historical referenceo Work as part of a system engineering team, providing support outside of the virtual desktop environment when needed by the team.

Deerfield Beach, Florida, Us

o Manage a Citrix XenDesktop VDI infrastructure with VMware ESXi 5 as the hosting platform of 1 data center, 4 clusters, 35+ hosts and 1500 VMs consisting of both pooled and dedicated virtual machines.o XenApp 5.0 - farm management of 160+ servers via Citrix Management Console (v3) to includes tasks such as application publishing and profile management for ~3500 concurrent users company wide across 3 sites (Alpharetta, GA, Deerfield, FL and Chicago, IL) o Edgesight - Monitor XenApp and XenDesktop farm monitoring, troubleshooting, resource planning and tracking usageo Provide daily support of tier 3 escalated incidentso Environment planned to scale XenDesktop 5.5 to support ~2500 concurrent userso Assisted in team effort of a 90% ticket queue reduction of 300 open issues down to 30 within a 6 week time frame

Tysons, Va, Us

o Design, implement and manage virtual infrastructure of 2 datacenters with 3 clusters consisting of 15+ ESXi hosts and 60+ virtual servers in a 98% virtualized environmento VMware – manage virtual environment with the following features: vSphere, HA/DRS, vMotion, Storage vMotion, Fault Tolerance, Host Profiles, Update Manager, Distributed Switches, Multipathing, Resource pools, vApps,o NetApp – SAN management and drive replacemento Brocade Fibre Channel Switches – switch zoning and IOS upgradeo CommVault v8 – Enterprise level system backup and recovery; coordinate DR test planso Symantec SEPM v12.1 - manage client and server antivirus functions and security policies from AV management console; preparing for upgrade to SEPM 12.1.2o GPO - administer and troubleshoot Group Policy Objects used for security, application and hardware settingso Active Directory – manage security groups and maintain a clean directory structureo SharePoint – portal administrationo SQL Server 2008 R2 – 2005 and 2008 R2 back-up and patch management for clustered server instances, troubleshoot issues related to cluster failovero Solarwinds and IPAM – Infrastructure management and monitoringo Check Point Endpoint Security Manager – Manage and upgrade to version E80.40o Tivoli/BigFix – enterprise wide workstation and server patch managemento Windows Deployment Services – maintain and deploy enterprise-wide images o Accomplishments:o Assisted with architecting the virtual infrastructure for Trusted Internet Connection initiative o Checkpoint Endpoint Security Manager client/server upgrade from E80.30 to E80.40

Philadelphia, Pa, Us

•Maintain a multi-tiered VMware infrastructure for a robust, high-availability, geographically distributed web based, client based interface and thin-client network involving multiple datacenters and widely dispersed end-users•Administer 4 VDI clusters, 32 ESXi 4.1 hosts and 1700 VMs (scaling to 6,750 VMs across 3 datacenters)•Build application packages with ThinApp for deployment to the virtual desktop environment and ensure that said applications conform where necessary to the Comcast standard desktop configuration•Perform installation and configuration of hardware and software as it relates to VDI infrastructure•Implement best practices for the desktop virtualization environment

Chicago, Illinois, Us

•Design, implement and manage virtual infrastructure of 40+ ESXi (4.1 and 5) hosts and 400+ virtual machines of which 200+ were virtual servers•Support a non-technical staff of 900+ sales, 200+ customer service and 360+ finance, marketing and business development professionals•Support and maintained 450+ Dell workstations, 300+ Dell laptops and 50+ Apple devices including iPads, Mac Book Pro and Mac Book Air•Install and administer Windows 2008 R2 servers as hosted virtual machines in VMware.•Provide technical input and assist in the maintenance of documentation relating to the environment.•Support AD environment to include OU and GPO design and administration•Install, configure and monitor SAN environment consisting of 3PAR Fibre SAN’s (F200/F400), Qlogic SN6000 fibre switches and server host bus adapters•Participate in Change Management processes and planningAccomplishments:•Implemented HP Systems Insight Manager server to monitor HP server hardware used as ESXi hosts throughout the Enterprise•Coordinated and executed a WYSE Thin OS firmware push to v7.1_033 for approximately 200+ WYSE R10L thin client devices •V2V migration of 40 servers/workstations from Microsoft Hyper-V to VMware environment•Enterprise wide upgrade/migration from XenDesktop 4 to XenDesktop 5.5 for approximately 200 user base that will scale to 600 users

Armonk, New York, Ny, Us

•Member of IBM Smart Business Desktop Cloud team administering hosted virtual desktop solutions•Provide and manage the infrastructure, while the customer manages desktops•Installed and configured Desktone product to provide Desktop as a Service (DaaS) to operate a multi-customer virtual desktop infrastructure •Support customers in three environment models to include: Shared (shared infrastructure at an IBM site), Dedicated/IBM site (dedicated infrastructure at an IBM site), Dedicated/Customer site (dedicated infrastructure [appliance] located at customer site)•Install and configure Active Directory and DNS Servers, network storage, VMware vSphere/ESX v4, network infrastructure•WYSE Thin Clients•Citrix XenDesktop/XenApp•Desktone Brokering Software•Linux (Ubuntu and FreeBSD)•Monitoring solutions (IBM Director, Dell Open Manage)•Troubleshoot virtual appliances, node installation and post configuration

Falls Church, Virginia, Us

•Manage day-to-day operation of computer network including hardware/software support, training and special projects; plans, designs and implements data connectivity for local area network and wide area network systems.•Provide server management (MS 2003 Enterprise Edition) duties consisting of: •File Server Management - creating shared folders, managing sessions and open files, •MS Exchange Server – create mailboxes, migrate user mailboxes•Terminal Server Configuration and Management - monitoring terminal services sessions/users/processes, refreshing domain servers, using/deleting temporary folders, manage active desktop, session restrictions•Group Policy Management – folder redirection, mapping drives/printers, configuring proxy/internet security settings•Windows Server Update Service (WSUS) – approve new updates, push updates to clients/servers, run synchronization reports, ensure downstream server is synchronized with upstream server•Proficient with VMware Infrastructure Client to manage ESX servers and virtual machines•Monitor network performance using What’s Up Gold version 7.03•Network Appliance (NetApp) FAS270/FAS2050 – monitor device volume status (DS14 AT2/DS14 AT4), verify cluster management is correct, monitor SNAP mirror between overseas and local sites•Verify Syncsort Back-Up Express has successfully completed scheduled back-ups and re-run failed back-ups•Monitor Symantec Antivirus Server for updated virus definitions downloaded weekly and pushed out to all clients•Dell Open Manage Administrator – used to monitor Dell server (R700 and R900) fans, memory, NICs, power supplies, temperature •Generate weekly server report on: failures (hardware), status of backups, current definition date of antivirus server, failed patches, GPO configuration changes, status of NetApp replication, weekly IAVA scan

Hanover, Md, Us

• Serve as an information technology specialist within the dcma atlanta hub/sector, responsible for network administration and support of automated information technology activities and related telecommunications requirements. • Assist with administration of one or more local area networks (lan)provides technical guidance, advice and assistance to organization personnel. • Support a full range of hardware and software applications including personal computers, and network servers. Provides end-user support, troubleshoots problems and implements changes in assigned areas. • Diagnose system failures to isolate the source of problems between equipment, hardware components, and software applications. • Analyze and evaluate advanced (Tier 2) problems concerned with the operation of workstations and associated client software/hardware to fulfill user needs.• Manage workstation permissions via configuration of local and domain policies.• Integrate several hardware, software, and/or computer related services to provide an integrated information system.• Identify areas of potential security vulnerabilities and generated alternatives to safeguard or to minimize those vulnerabilities.

Falls Church, Va, Us

• Sr. Systems Analyst providing direct intermediate to advanced technical support for cabinet level VIPs to include the Secretary of Defense, Deputy Secretary of Defense, Senior Executive Service (SES), Senior Military Assistants and their front office staff (200+ users/500+ systems) • Maintained a willingness and desire to meet the Customer Support Branch staff requirements to include but not limited to: proactively identify customer business problems and recommend solutions, strong orientation to customer satisfaction, pursue solutions and make decisions with a sense of urgency, ability and willingness to work on multiple projects and adapt to changing priorities, a desire to learn new technologies• Provide management with Incident reports in the event of network or application outages resulting in downtime of mission critical applications• System administration functions included but were not limited to: creating and managing user domain accounts and Microsoft Exchange mail accounts, enterprise wide patch management with McAfee Hercules Administrator, working knowledge of Active Directory GPOs and system accounts, configure and test network printers with the proper IP configurations and assist users with mapping to the correct network printers, experience with McAfee virus protection and ePolicy Orchestrator; build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation; rack, cable, image and assist in configuring servers for new projects• Made sure images were up to date with latest Windows patches using Symantec Ghost and McAfee Hercules Administrator.• Laptop support to include hard drive encryption, set up and troubleshoot VPN primary and secondary access options, prepare for wireless connectivity• Blackberry support with BES Management software to include device set-up, policy updates, handheld software upgrades, smart card reader installs, backup/restore device data and configuration settings

Herndon, Virginia, Us

• Maintained desktop systems (approx. 1500+) and provided tier 2 and 3 support for users (approx. 1000+) relating to hardware, software and technical problems supporting Windows 2000/XP and document actions taken in Remedy ticket tracking software• System administration functions included but were not limited to: installing, configuring, upgrading, and troubleshooting any hardware and software components; presented formal and informal training and assistance to customers; resolved customer requests both remotely and in person; maintained network infrastructure standards; server management to include: Printers, Blackberry, Microsoft Exchange, User profiles/document shares; performed basic router configurations on Cisco hardware (i.e. – port security, naming ports, etc.)• Provided necessary guidance or training to tier 1 personnel to prevent reoccurrences and assist more experienced specialists in resolving very complex problems• Team Lead administrative responsibilities consisted of but not limited to: supervising the activities of 6 team members, conduct employee annual evaluations, approving timesheets and expense reports, submitting projected leave statements (quarterly), review individual trouble ticket queues, lead on special projects, coordinate corporate headquarters meetings at our off-site location, submit outstanding individuals for monetary bonuses, review resumes, recruit new team members, maintain morale and resolve conflicts pertaining to personnel issues

Marietta, Ga, Us

• Served as the telecommunications representative for the department as well as the point of contact (POC) for all outside resources (vendors, agencies, and contractors) in relation to purchasing tasks, the coordination of upgrades, and service inquiries• System administration functions included but were not limited to: performing installations, maintaining systems, and providing hardware and software troubleshooting for a complex, multi-protocol, client/server network; configuring internet and network connections, e-mail and web browsers, and installing and troubleshooting Cat5 cabling and data ports throughout multiple facilities; assisted with maintaining a Linux server farm used to provide network services system wide, administer remote management support of staff workstations across four campuses, and deploy and maintain independent networks to support class registrations and school activities• Delivered technical support to staff and students (approx. 1500) on the campus-wide network, applications, and peripheral devices (approx. 2000)• Provided staff training on a broad range of telecommunications-related tasks, including phone adds/moves, processing purchase orders for services and supplies, installing cable and network connectors, and phone system troubleshootingAccomplishments:• Assumed POC responsibilities for all telecommunications issues to fill a staffing gap and as an opportunity to increase technical skills that proved successful in being offered a permanent position at Chattahoochee Technical College after a six-month internship.• Created technical documentation on telephone and network connections for all four campuses.• Implemented system-wide open wireless LAN services throughout the main campus

• Served as first point of contact for customers performing call receipt and logging functions and provided technical support in a SCO UNIX environment running Encore and Performer hotel reservation software• Assisted clients with daily operations, installations, and network connectivity issues• Resolved documented problems and escalated issues to higher levels of support as needed• Monitored user activity, assisted with printing and modifying reports, and edited directories and files• Performed routine maintenance and tape backup and recovery and utilized Telnet to FTP into hosts and transfer files• Remotely administered PBX/Voicemail systems such as Mitel (SX2000/SX200D), Neax 2000, AT&T System 75, Nortel SL-100, Hitachi (DX40/HCX5000), Fujitsu 9600, and Innovations, Centigram, AUDIX, ActiveVoiceAccomplishments:• Contributed to the delivery of exceptional service during the first quarter of 2001 that resulted in an abandonment rate of 7.3% and an ASA (average answer) of only 53 seconds.

Diploma, College Prep

Web Development

As, Computer Network Engineering