Terry Oswald Email & Phone Number

Council Bluffs, Ia, Us

Edison, New Jersey, Us

Project and Program Management Consultant assigned to clients to advance initiatives and deliver capabilities to support products and services development and roll-outs while utilizing a comprehensive set of experiences, technical and strategic skills, and proven abilities attested to by a full compliment of certifications, testimonials, references and track record of high-quality delivery while improving capabilities and performance. Orion Innovation delivers game-changing business innovation and product development rooted in digital strategy, experience design and engineering with a unique combination of agility, scale and maturity.

Serve & lead teams to deliver projects & products directly & as brokered on contract engagements using technologies & methodologies: Agile/SAFe/Scrum/Kanban, SOA, web, Java, .NET, Lean/DevOps, mobile, enterprise architecture, data warehouse/BI, CMMi/ITIL/ITSM process improvement. Deliver consulting services & lead training seminars for clients on agile, CMM, process improvement, product & project management, business transformation, strategic planning, database marketing, e-business & other topics. Engagements:- Serving web, BI/DW, content mgmt. & other areas while furthering Agile/Scrum/Kanban & delivering process improvements for a Fortune 50 energy client. - Managing data warehouse, business intelligence, marketing and merchandising systems & staff for a national retailer. - Working as a Scrum Product Owner & Scrum Master leading sprint planning, stand-ups, & roadblock resolution to support the development a complex and broad set of web service simulation and interoperability software systems for the US Air Force. - Initiating & leading a $7M+ budget, DR/BCP (with ITIL) program for America's largest credit card & payment processing company. - Managing HIPAA projects using EAI technology for a regional health insurance company. - Leading CMM software engineering/process improvement programs including CMM audits, and preparation of process improvement recommendations using the SEI’s IDEAL model for a large database marketing company.- Leading a CMM, level-5 certified team that delivered a robust n-tier web bill payment & presentment system used by banks nationwide.- Developing & delivering a training program in product development, project management, marketing & activity-based costing to develop software development product managers for a fraud management banking company.- Delivering strategic planning consulting services to health care & public utility companies.

Omaha, Nebraska, Us

Led high-value, large-scale, technical projects & programs for a leading, national e-commerce & traditional channel manufacturer, distributor and promotional program fulfillment firm within an internationally-known publicly-traded holding company. Assignments included leading the integration of an acquisition to increase market effectiveness & leverage enterprise capabilities, delivering effort to increase utilization of on-line marketplace, social media integration and mobile platform extensions, and more all while maturing capabilities by utilizing agile & traditional approaches while delivering new service capabilities & others such as permission marketing, unified communications, infoSec two-stage authentication, ERP implementation support, incentive & monetized customer member award program enhancement and more...Accomplishments include leadership of the delivery of capabilities under and on budget and ahead of schedule with a zero defect, process improvement philosophy, maturation of capabilities, creation of a project retrospective close-out process, and improved enterprise-wide teaming. Per supervisor delivered more projects and capabilities than any other PM in recent memory, if ever, under highly challenging, dynamic circumstances.

Cherry Hill, New Jersey, Us

Managed, led and coached teams and stakeholders across a diverse mix of e-business, e-API, regulatory compliance, AWS Cloud, data defense / security and other execution and continual planning efforts while focused on the delivery of projects or features & stories on a contract consulting basis. Managed international delivery relationships with Enterprise-level Master Service Providers and other firms. Negotiated work agreements and plans. Mentored staff on agile practices such as Scrum, Kanban and others. Accomplishments include: • Delivery of multiple efforts staged and approved through Continual Planning Governance estimated, designed, resourced and ready for execution.• Leadership of successful efforts to establish e-API capabilities with new distribution channel partners.• Staging and launch of a highly visible, high-value data obfuscation (Informatica-based) project designed to dramatically reduce risk and exposures.• Management to delivery of other non-discretionary projects on-time and below budget.

Glen Allen, Virginia, Us

Managed large-scale, high-value strategic technology programs, projects & partner relationships focused on improving the competitive position & expanding digital, product & other capabilities for this leading, Fortune 300, multi-business-unit, international commercial insurance company while utilizing & maturing agile practices and the use of frameworks such as SAFe, Scrum/XP, & Kanban. SAFe & agile methods coach. Technical project manager leading Azure cloud migration, API development and other projects to drive revenue and operational performance.Led roadmap planning, visioning, budgeting and other activities across multiple ARTS served by Scrum Masters, technical leads, product owners and others. Proactively identified risks impacting delivery to ensure those risks and issues are mitigated. Developed partnerships with, and adhered to, governance group standards and processes. Facilitated program events and execution and assisted agile teams in delivering value by facilitating release planning, release management meetings, and escalating and managing impediments/issues and risks. • Delivered a game-changing new business generating Digital Partners API project that delivered REST/Swagger-based services for electronic insurance business submissions by new partners.• Delivered an upgrade and migration to Azure Cloud of the complex QuickSolver rating & forms engine for commercial specialty business in a record time of 10 months.• Delivered 100% on business case and features & epics with two trains for 10 increments.• Partnered with business and technology owners to develop and maintain technology program roadmap.• Led delivery teams, third party vendors to accomplish objectives. Turned around relationships.• Managed data and metrics to understand progress & overcome impediments.• Built ARTs. Coached & developed teams on agile, DevOps, Lean and related processes and methods to improve performance and quality.

Brookfield, Wisc., Us

Executed technology controls agenda for the application development organization in a 5,000 person business unit. Partner with Global Cyber Security and Fraud, control officers, application development & infrastructure leaders, and project managers with a focus on remediating security and compliance issues. Keep applications, data, and network infrastructure safe, secure and compliant. Also work with a network of stakeholders across the enterprise to implement controls, disaster recovery, and business continuity capabilities. Serve stakeholders in application development teams, global cyber security and fraud, infrastructure, audit, compliance, third-party oversight, clients and business partner areas. Keep senior executives briefed and well-informed of the overall risk & control programs while addressing related escalations. Consult on, advise and lead to implement technical solutions across the enterprise to eliminate vulnerabilities.Also have worked at First Data during multiple engagements over a 20-plus-year period as: Global IT leader for Call Center Operations analytics/workforce management/ merchant ServiceCenter web technologies; consultant to First Data Fraud Management Services leading efforts to develop technical product managers; leader of engineering efforts to develop the first online, bill payment & presentment capabilities for commercial credit card banks; and technical program manager who led the effort to create the DR/BCP capability in support of the acquisition of the STAR network. Work consistently generates strong reviews, awards, recommendations & testimonials.

Brookfield, Wisc., Us

Owner-associate leader who created, recruited, served, led, coached, developed and managed on-site and Global Development Center (Chennai, India) software development staff to deliver projects in areas responsible for data warehouse, analytics, forecasting, quality, integration, voice response (Verint, Avaya), unified communications, CTI, knowledge management, incentive, workforce management, Service Center merchant web & other capabilities to support Global Sales and Service Operations for this international, Fortune 250, technology company. Manage customer relationships and platform development roadmaps & projects for a diverse mix of platforms and capabilities utilized across multiple business units / channels on an enterprise-wide basis. Utilize a diverse mix of technologies including Java, HTML5, Atlassian, C#.NET, SQL, Linux, Oracle, SSIS/SSRS/SSAS, Verint, Avaya, VMWare, F5, content management and others. Create, recruit and develop level 3 software engineering and level 2 (ITIL/Service Desk) capabilities.Manage vulnerability, audit, security, PKI/SSL/SSH (SHA2) & other compliance, DR/BCP, audit response and other related functions for the group.Manage high-value projects in CRM, CTI, intelligence, merchant web, integration, quality, compliance, vulnerability and other areas.Led efforts to improve performance, availability, stability, quality, software engineering, change management and other practices to align capabilities to business needs.Work consistently generated strong reviews (exceeds rating), awards, recommendations & testimonials.

Omaha, Ne, Us

Senior-level applications development leader responsible for serving, coaching, recruiting, managing, developing and leading the enterprise applications development software engineering capability and leading highly-visible programs and initiatives.Managed, led and coached the management team and also served developers, analysts, architects and system test engineers on initiatives and through centers of excellence and initiatives to deliver projects and solutions and support business functions using a diverse mix of technologies (Java, .NET, legacy, SQL, DB2, web service, mobility, Spring, MVC, Entity Framework), methodologies (Agile, Kanban, RUP, traditional) tools (Atlassian (Jira/Confluence), Microsoft TFS, Jenkins, VS/Eclipse, many others) and systems (CRM, sales, operations, financial, compensation, HR, member and others). Created, developed and served centers of excellence in architecture, service delivery & desk, quality, change management, analysis, contract staff sourcing, business transformation and other areas. Also served as the leader or member of various steering committees and work and practice groups focused on achieving strategic objectives using a uniquely competitive combination of highly-engaged staff, partnerships and evolving processes and technologies.Produced an impressive record of accomplishments recognized through the receipt of strong performance reviews, maximum increases, substantial bonuses, by being featured in internal publications & social media announcements, by being solicited to represent the company and in other ways. Please see the attached document if you would like to review a more detailed and comprehensive list of accomplishments.

Led, managed, formed and coached the record-setting platform engineering, analytics & QA staff focused on developing, enhancing and maintaining the alerts & notifications multi-channel SOA, cloud-based (AWS, Google), real-time capability with DW/BI capabilities used by Fortune 500 & other organizations for domestic & international interactive marketing & unified communications. WNG is a high-growth business of West Corp. & the market leader in enabling proactive conversations for clients and customers with 1:1 multi-pronged communication strategies and solutions that align with goals to acquire, retain & grow customer bases and profits. Technical management, solutions, staff development & project leader on platform expansion, improvement, modernization, enhancement, redundancy, F5 load-balancing & management, product development and service support efforts. Managed custom solution engineering efforts for accounts in industries as diverse as airline, banking, health care and others. Led engineering efforts to develop new products & services while utilizing a diverse mix of technologies & methodologies including .NET, Java/J2EE/JSP/JMS, Ruby/Rails, Groovy/Grails, LifeRay Portal, Apache-Tomcat, ActiveMQ, Data Warehouse/BI, VXML, IOS/Android, Cassandra, SOA, SMTP, Scom/Syslog, Avaya, Holly / Voice Genie VXML, Sonus, encryption (TLS, DKIM, SSL, SSH), SMS/MMS, Mobile, IVR, DW/BI, Jira/Confluence, Automated Alerting, Scrum/Agile, Social Media, Permission Marketing, Preference Management, Unified Communications plus. Led development of new products, engineering road-maps and release activities. Recruited, mentored, transitioned, led & inspired a staff formed to own systems acquired through an acquisition.Responsible for 24x7, multi-site tier 3 technical operations. Established & improved engineering standards, patterns & processes to assure high-capacity, 100% multi-site availability while quadrupling capacity. Recognized multiple times for performance.

Lincoln, Nebraska, Us

Led, managed, coached and developed web application development, portal, content management & project management staff & projects for a $2+ billion mutual fund, broker-dealer, banking, group dental, life & financial services firm. Led projects focused on delivering & maintaining e-business & intranet solutions developed using IBM Portal (JSR 168, 286, JSF, Spring), classic J2EE JSP, RedDot & Stellant Oracle Content Management Systems (CMS), Web 2.0, web access management (WAM), web service, services oriented architecture (SOA), IBM Message Broker, automated testing, Tealeaf web analytics and other technologies. Served as a solutions architect on web-based initiatives while also managing internal business partner relationships in business technology, sales, marketing & operations. Created & managed the IBM Portal with WebSphere Readiness Program which led to the creation of technical & business patterns to support the introduction, development & application of Portal technology to solve business problems and improve customer service. Developed business & technical Portal with WebSphere architecture program & staff while also leadiing significant increases in quality, productivity, and customer satisfaction. Led or supported numerous application implementations ranging from analytics (Tealeaf), agent service, broker dealer systems, bond trading, software engineering maturity (subversion, change management process, environment creation), J2EE skills development & maturation, implementation of Spring, authentication & authorization, content management, SOA and others.

Des Moines, Iowa, Us

Led and managed local, remote and vendor software development and business systems teams, staffs, architects, projects & programs for a national individual life & health insurance company. Also was the senior member of the enterprise project management office.Stabilized, turned around & developed the 24-person technical architecture and information technology e-services engineering staff. Delivered high-quality, high-value and cost-beneficial software systems and projects in support of company strategic objectives in areas as diverse as E-Business, E-Agency, Data Warehousing & BI, CRM and CMMI (Sarbanes-Oxley, IT Audit), Conservation, Enterprise New Business, Agent Compensation, .NET Reusable Base Architecture and others. Led the successful adoption of Agile & Scrum engineering & management practices into the company. Pioneered the use of Microsoft Visual Studio Team Foundation Server and co-led the development of use patterns for engineers & analysts. Led the sizable development & introduction of the multi-sales-channel ezHealthQuoter e-agency system (and web widget technology) used by over 11,000 agents nationwide to secure appointments & quote and submit business. This effort included leadership of all technical development efforts plus the creation of all supporting business e-business patterns as well as the development of training and service desk support capabilities. Successfully & profitably led the transition & conversion of e-business systems acquired as a result of an adversarial acquisition of another health & life company without impacting agents or customers. Received extraordinary performance ratings, discretionary performance bonus and other performance-based recognition. Co-developed the company's “Leaders at Every Level” leadership development program and co-led its introduction across the enterprise.

Responsible for enterprise architecture planning, product development & management, process improvement, technology change management and high-value/high-risk projects & programs for a four business unit, 110-person, software development and systems integration firm that served 25 of America's largest AAA Auto Clubs and others. Led high-value, high-risk complex multi-site engagements for select large accounts. Supervised operations, configuration management and other technical staff and new product development & software engineering projects such as webMember, on-line reporting and performance benchmarking. Worked with technologies such as J2EE, Linux, Oracle 9iAS (web application server), Oracle RDBMS, Oracle Forms, automated testing (Compu-Ware – QA Load, QA Run), HP-UX, W2K, content management (RedDot), and others. Was the lead liaison to the corporate IT audit group and manager of the Oracle partner program. Introduced RAD, Spiral and other iterative methodologies. Led enterprise architecture (technology) management planning, architecture team and process improvement programs. Trained and mentored consultants. Co-led strategic planning efforts which produced dramatic improvements in profits and quality that resulted in AiSS being rated as a systems integrator achieving an audit & quality performance placing it among the top 20% in the country. Performed account management to large multi-million-dollar, complex accounts and turned around relationships. Promoted and received extraordinary raises and a large discretionary bonus.

St. Louis, Mo, Us

Senior consultant responsible for developing, designing, delivering, leading and managing projects and solutions to large and medium-sized clients of a systems integration, maintenance & support, internet & communication services, bar code data collection, supply-chain management, document management, RF-LAN and wired-LAN computer systems company. Helped clients solve problems using successful and oftentimes complex information technology solutions by leading teams to complete systems integration projects in diverse environments using numerous protocols, hardware solutions and topologies such as: 3270, Norand RF, Novell, wireless, Windows NT, VT, AS400, internet, intranet, TCP/IP, SNMP, SNA, Ethernet, Token-Ring, VPN, Cisco, 3-Com, Digi, Brooktrout, GroupWise, Linux, Oracle, AIX-UNIX, Internet, firewall, e-commerce, e-mail and more. Identified, selected and managed product lines. Negotiated vendor contracts and established relationships. Set client satisfaction, profitability, sales and other records while utilizing complex strategic & consultative selling methodologies (Miller Heiman), partnerships and other processes and technologies.

Managed customer-relationship-management (CRM) & sales automation systems, marketing information systems, service system development & management, business intelligence, analytics, analysis and forecast planning (ERP/MRP II) development for a $200 million revenue, 2,300 employee national sales promotion, direct marketing, fulfillment service and manufacturing company. Also product manager for service line and developed a services marketing capability while also leading special market efforts creating hundreds of jobs & tens of millions in assets.Supervised analysts, developers and other staff. Worked with countless Fortune 500 companies such as Coors Brewing, Kelly-Springfield Tire, Snap-On Tools, Allied-Signal and others to manage the design and deployment of sales promotion & fulfillment service systems. Managed, led and also developed ERP/MRP II, CRM/sales automation, forecast/planning, analytics, business intelligence, data mart/DW, fulfillment, marketing service and other systems and associated staff. Coached implementation of Japanese-Deming style process improvement & mfg. approaches including TSS & modular, empowered teaming & Kanban delivering tens of millions increases in net earnings. Received extraordinary increases, bonuses, promotion and other recognition. Also presented articles on sales and operations planning, forecast, continuous improvement at international, regional and local conferences. Created college intern programs with Wayne State College and the U. of Iowa.

Arlington, Va, Us

Led the development and market introduction of the Resampliing Stats software system (& programming language) designed to deliver & teach an entirely new way of doing probability & statistics without tears or pain of any kind. Led & recruited developers, created quality assurance plans, completed development, wrote user guides & training materials and performed other activities. Hosted and delivered numerous educational seminars or presentations in both public & peer review, by-invitation-only venues. Worked with & for the world-renowned social scientist, economist, direct marketing pioneer & academic named Julian Lincoln Simon, Phd. to complete the Resampling Stats interpreter-based software (& programming language) while also publishing articles, securing market distribution and designing & hosting seminars. Delivered the first version of Resampling Stats for the IBM PC while also leading the completion of the first viable version for the Apple.

Director-level, executive committee member leader who managed IT, business systems & financial operations while delivering marketing research services for a fast-growing, regional marketing, advertising, marketing research & PR firm. Managed administrative staff. Liaison to legal, external audit & investment broker firms. Accomplishments:- Led and delivered fully-automated agency operational systems for billing, scheduling & job, forecasting, finance (accounts receivable, accounts payable, GL, payroll), time tracking and media management by implementing ADMAN on-time and under budget.- Co-led the creation of Culver Marketing Research Services which subsequently became known as Three Cedars Research: a leading regional full-service qualitative marketing research service business unit. Delivered marketing research and analysis services for high-profile clients such as UNMC and others.- Dramatically improved financial operations including cash-flow, receivables management, invoicing & billing which resulted in a 65% reduction in average days outstanding for receivables while improving efficiency and cutting operational expenses and improving vendor relations.- Managed a commercial office development project and relocation effort that included acquisition of four properties, demolition and renovation plus transition of IT, furnishings, permits & inspections, employees, telephony, utilities and other capabilities. Co-prepared financial package and co-led acquisition of SBA-financing.- Was promoted and presented with a 20% pay raise after just nine months in recognition of a superior performance.- Upgraded the IT infrastructure to Ethernet, LAN, shared server, printer, personal computing & other technologies.- Designed and delivered site & market evaluation studies using a unique combination of public health, demographic, census and other data sources & models to UNMC to support their expansion plans through-out the region with local physician clinics.

Led the effort to systematize the management of the historic archive arising from the construction of the Nebraska State Capitol building. Completed analysis and research of best practices while working with local, state and national authorities. Defined the logical model called Architectural Historical Information System (ARCHIS) and led the development from proof of concept through implementation while working with architects, preservationists, and others. Developed a controlled-use vocabulary for indexing and retrieval. Invited to contribute to the J. Paul Getty Art & Architecture Thesaurus project. Presented project at the Society of Architectural Historians conference. Pioneered the implementation of IBM's SQL-DS (DB2) technology for historic archival purposes.

Worked as a research assistant to leading population, economic and business research faculty in the lead Statewide economic research organization.Designed and led field research activities to support a Cost of Living Study commissioned by the State Department of Human Services organization to establish the minimum cost of living for AFDC recipients. Delivered analyses of U.S. Census data using SAS to load the Site Evaluation Location System: the first PC-based system to ever make Census data available to marketers (banks, franchisers, retailers) to support local market analysis on a city block section level.

Bsba, Quantitative Analysis, Decision Sciences, Computer Science & Mathematics

Computer Science Curriculum, Computer Science