Terry Benton Email & Phone Number

United States

Full stack product management of personal and business checking and savings accounts for 750k users. Established partnerships across marketing, engineering, finance, legal, risk, compliance, and design to launch onboarding redesign, multilingual support, and account alerts. Vendor assessment and management for bank sponsor, banking core, and mobile check deposit. Tactical bug fixes and customer service incidents to strategic planning and prioritization.

New York, New York, United States

Launched new application journeys across 5 co-brand partners in 5 countries for 25k new accounts. Maintained a low-risk operating environment through on-time closure and remediation of all audit findings, risk events, and regulatory requests. Led a team of product managers, analysts, and matrixed development, design, and data teams. Coordinated organization-wide initiatives to improve employee onboarding, role clarity, and engagement.

New York, New York

Led a team of analysts and developers in managing the entire customer experience, from acquisition and onboarding to money movement and statements. Together, we developed and launched major features and new products – Mobile check deposit, Traditional & Roth IRAs, and migration to integrated savings account experience – driving millions in new deposits in year one. Developed a roadmap and platform strategy based on competitive and customer research. Identified, analyzed, and personalized unique customer journeys based on personas. Initiated a customer research program for rapid experience improvement feedback.

New York, New York, United States

A food/logistics/marketing company sharing the best of NYC food one taste test at a time.

Plano, Texas

Managed the new customer onboarding experience on digital channels, which includes the collection of personal and military info, determining eligibility for USAA membership, and online ID creation. I ensured that there is a smooth transition from prospect curiosity to joining USAA to product acquisition.I used a data-driven, agile approach to plan and execute strategic and tactical improvements to the user experience in order to ensure a positive first impression of USAA membership.

As an Innovation Advisor, my role was to promote change throughout the company through developing new business opportunities and ways to improve the lives of USAA members. I researched and analyzed technologies and employee ideas for improving processes, customer experiences, and employee productivity. I managed and assisted with several programs for teaching innovation, brainstorming, designing, prototyping, and implementing innovative ideas.

Programming enterprise web services to make customer data available to all applications and business areas. Software development on several platforms including z/OS (JCL, Easytrieve, and PL/1) and WebSphere (Java). I led a project to bring all Java code in our team up to corporate coding standards. I have been involved in several high profile cross-department collaborative projects in which I demonstrated leadership, creativity, and determination to meet customer requirements. I was the technical subject matter expert for several customer-facing processes.

Technical support for all employees.

Data center operations including climate and power monitoring, and cabling. Server installation and configuration.

Providing experienced and professional internal IT support of hardware, software, and networks in a mixed PC/Mac environment. Administration of Active Directory and Exchange mail.

On top of all responsibilities of a Technical Support Representative, hiring, reviewing, training, and supervising of a team of TSRs. Domain administration in both Windows and Novell environment. Project management.

Technical support of employees in the business/administration environment at the Missionary Training Center as well as support of missionaries and instructors in a classroom and lab environment.

Internal technical support of desktops, laptops, networking, and printing.

Master Of Business Administration (M.B.A.)

Usaa Innovator Certification, Innovation

A certification developed in partnership between USAA and UT Austin's IC2 Institute which provides graduates with the skills to rapidly.

Bachelor, Information Sytems