Terry Dunn Email & Phone Number

Abbott Park, Illinois, Us

Customer solutions consulting team leader for (most of) the Midwest.

Switzerland 🇨🇭 , Ch

• Agile product manager responsible for selection, development, and deployment of 35 applications used worldwide by Roche laboratory design and strategic consultants to drive instrument sales and solve customers’ challenges.• Managed globally distributed development teams (16 FTE’s) and $2.5M software license budget. • Championed funding approval for $1M modernization of consulting design applications. • Collaborated cross-functionally and globally with consulting, sales, marketing, and UI/UX teams for the development and enhancement of portfolio. • Conducted user research to drive actionable product improvements reflecting consultant preferences and needs. • Successfully executed product launches, managed beta testing, and improved product adoption through iterations. • Used data analytics to monitor and evaluate product performance, define enhancements, and prioritize development.

Switzerland 🇨🇭 , Ch

• Directed development of a SaaS application for profitability simulation, TCO, and ROI analysis. • Led globally distributed 8.0 FTE development team.• Expanded capabilities to cover 95% of product catalog and continuously improve and add value metrics. • Led agile design team to deliver a standard playbook for value-based healthcare contracting metrics.

Switzerland 🇨🇭 , Ch

• Drove the design and implementation of 170+ laboratory solutions worth $200M in sales.• Conducted workshops / Kaizen / Rapid Improvement Events for implementation planning and change management. • Conducted 40+ post-deployment audits to optimize solutions and maximize customers’ business value realization. • Developed assessment tool to identify improvement opportunities and potential follow-on consulting engagements. • Developed 3 instrument selection/configuration apps, plus simulation models for laboratory workflows and COVID testing protocols. • Led internal process improvement teams to halve system deployment from 195 to 90 days and slash contract approval time from 15 to 4 days.

Cincinnati, Oh, Us

• Senior site executive for 300+ bed specialty hospital with over 1,100 personnel and P&L of $120M.• Finalized financial turnaround from $20M+ annual losses to sustained profitability. • Overhauled marketing plan and sales/intake procedures, increasing referrals 30% and sales volume 20%.• Implemented activity-based costing and service line management, to drive operations visibility and profitability. • Outsourced loss-leader service line, converting $10M financial drain to positive cash flow. • Administered hospitalist physician practice and all medical staff affairs/services. • Captained daily operations conference to optimize revenue, plan admissions, and address operational issues.• Implemented formal construction management procedures, ending chronic cost & schedule overruns. Managed $1.4M in renovation projects valued at up to $300k each.

Cincinnati, Oh, Us

• Implemented and directed an integrated quality management program comprising regulatory/accreditation readiness, infection prevention, continuous improvement, patient experience, customer relations, and patient safety. • Coordinated visits and follow-up with Joint Commission, CARF, and federal/state regulatory reviewers. • Investigated all complaints, unfavorable outcomes, incidents, and other issues requested by medical leaders or senior management, and oversaw corrective action planning and implementation. • Assisted Medical Staff Services through peer review program and OPPE support. • Key Results (each of these won awards from local, regional, or national organizations)o Slashed returns to intensive care by 67%, beating industry benchmark and saving 4 lives and $250k per year.o Reduced hospital-acquired infections to lowest rates on record.o Raised patient satisfaction scores from 20th to 85th percentile, simultaneously boosting employee scores.

Cincinnati, Oh, Us

• Diagnosed and resolved cause of mammography patient loss, recouping $1.8M annual profits from diagnostic & treatment procedures previously lost.• Reduced telemetry alarms by 95%, reducing critical care unit noise and stress, and reducing average nurse response time from 5+ minutes to less than 2, saving estimated 2 patient lives per year.• Added another $2M in annual profits through Six Sigma projects to in 7 diagnostic imaging departments, 4 cardiology departments, and 2 gastroenterology suites. Most of these also eliminated overtime and reduced turnover by leveling schedules and workload.

Chicago, Us

• Released $24M in annual profits by leading 40 workflow, scheduling, and patient throughput projects in hospital departments, multi-speciality clinics, and physician offices. About half of these included WorkOut sessions for problem-solving, solution design and testing, and/or change management.• Led 6 market strategy analysis/planning projects for customers' diagnostic imaging businesses.• Co-developed strategic planning consulting offering, based on GE annual planning cycle. Piloted in 3 strategic planning retreats for health system boards of directors.

Chicago, Us

• Customer success manager for operations benchmarking software, 40 customers in KY, IN, and western OH. • Improved customer retention from 33% to 70% and increased sales revenue 20%.• Implemented systems for 4 new customers. • Delivered new-user and ongoing training.• Conducted opportunity assessments and led action-planning workshops annually for each customer.

Lexington, Ky, Us

• Special assistant to COO for productivity and staffing. Implemented benchmarking systems, developed monthly budget variance reporting system, and led organization-wide workforce reduction initiative. • Business director for perioperative services. Operationalized surgical information system (scheduling, charging, supply management, intra-operative documentation). Reduced total supply costs 12% while case volumes increased 15%. Developed surgeon performance scorecard system for OPPE, executive briefings, and decision support.

Charlotte, Nc, Us

Coordinated divisional recruitment, onboarding, continuing education, and quality program oversight

Charlotte, Nc, Us

Managed 15 FTE’s & 18 service accounts. Managed fee-for-service projects for cost reduction and organizational turnaround.

Charlotte, Nc, Us

Supervised 1.0 FTE consultant. Serviced 2 accounts for productivity management, staffing analysis/budgeting, cost reduction, and operational performance improvement. Staffed fee-for-service projects for productivity analysis, staffing assessment, and cost reduction.

Roanoke, Virginia, Us

Bs, Industrial Engineering & Operations Research

Mba, Business Administration And Management, General

Focused Post-Graduate Coursework, Business Informatics - Applications Development