Terry R. Jackson Email & Phone Number

Rancho Cucamonga, Ca, Us

Chicago, Illinois, United States

• Motorola Solutions develops, deploys, and supports critical communications systems for 911. This includes video surveillance, radios, cell phones, access controls, command center software, and emergency call handling software 24 hours a day.• As a first point of contact for the NOC, I respond to calls and emails from law enforcement customers regarding technical issues with the 911 call handling software. I create cases and tickets with detailed information on issues found and reported. I troubleshoot, diagnose, and resolve issues in a timely manner. • Closely monitor all 911 call management alerts and 911 network infrastructure with a sense of urgency to ensure the continued smooth operation of the 911 public safety systems nationwide. • Responsibilities also include dispatching field technicians. Checking the status of firewalls, gateways, modems, switches, VPNs, and computer consoles and following up on existing issues that are being investigated, and collaborating with other teams and departments.

Pasadena, California

• Asolva creates simple, affordable software solutions to solve complex healthcare problems.• Managed comprehensive clinical and technical support for Asolva's cloud-based software applications.• Responsible for diagnosing, reproducing, and resolving complex technical issues users experienced. Performed user account maintenance, managed incidents, and provided resolution for user's technical challenges. Managed user inquiries from multiple communication channels such as phone/email/ticket system/chat, referral, etc.• Provided ongoing regression testing to ensure new updates did not adversely affect existing features. Provided manual workarounds for major issues until permanent solutions were published.• Also provided daily operational reports of the support department which summarized ongoing projects, and reported issues as well as system health checks which identified inconsistencies, irregularities, and inefficiencies.

Arcadia, California, United States

• Managed all aspects of technical sales, both before and after purchase. Including quoting special prices, authorizing credits, returns, complaints, pricing, ordering, inventory, tracking, compatibility, billing, collections, Point-of-Purchase (POP) transactions as well as general inquiries and trade shows.• Interacted with customers at appropriate levels on matters related to compatibility, quality, cost and engineering changes to achieve highest levels of customer satisfaction and responsiveness to changing business conditions.• Provided ongoing training and mentoring to entry and midlevel support personnel to promote employee development.

• DynaMetric manufactures telephone recording hardware and software. • Managed all levels of the technical sales and product support including order entry, consumer education and technical support for all DynaMetric products and third party software applications. • Responsible for providing technical assistance for telephone recording products, audio conferencing systems, VoIP systems as well as digital-to-analog converters.

Ontario, California

• Mlabs manufactures a revolutionary multipoint-to-multipoint video conferencing technology. • Managed high-volume workloads within a 24-hour deadline-driven environment. Responsible for troubleshooting video and audio issues, configuring updates, workarounds, and recommending third party solutions. Worked closely with our engineering peers in India and Malaysia to resolve complex software issues.

Ontario, California

• Clear Essence Cosmetics manufactures a proud line of skin care products for people of color.• Responsible for Internet technical support, determined customer problems, solved customer payment problems and assisted customers with the company’s website and online ordering. • Settled disputes regarding client-billing issues, order status, check and credit card processing.

Computer Sciences And Support Services

Information Technology, 4.0