Terry R. Jackson Email and Phone Number
Terry R. Jackson work email
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Terry R. Jackson personal email
Terry R. Jackson phone numbers
Over 28 years of professional experience in the technical support field. I speak plain English, not techno jargon. I specialize in troubleshooting and resolving complex technical problems. My famous "Human Approach" to technical issues has made me not only successful, but sought-after as well.
Snap-On
View- Website:
- motorolasolutions.com
- Employees:
- 17917
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Technical Support SpecialistSnap-OnRancho Cucamonga, Ca, Us
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Nsoc Technical Support SpecialistMotorola Solutions Jan 2021 - PresentChicago, Illinois, United States• Motorola Solutions develops, deploys, and supports critical communications systems for 911. This includes video surveillance, radios, cell phones, access controls, command center software, and emergency call handling software 24 hours a day.• As a first point of contact for the NOC, I respond to calls and emails from law enforcement customers regarding technical issues with the 911 call handling software. I create cases and tickets with detailed information on issues found and reported. I troubleshoot, diagnose, and resolve issues in a timely manner. • Closely monitor all 911 call management alerts and 911 network infrastructure with a sense of urgency to ensure the continued smooth operation of the 911 public safety systems nationwide. • Responsibilities also include dispatching field technicians. Checking the status of firewalls, gateways, modems, switches, VPNs, and computer consoles and following up on existing issues that are being investigated, and collaborating with other teams and departments. -
Application Support SpecialistAsolva, Inc. Oct 2015 - Dec 2020Pasadena, California• Asolva creates simple, affordable software solutions to solve complex healthcare problems.• Managed comprehensive clinical and technical support for Asolva's cloud-based software applications.• Responsible for diagnosing, reproducing, and resolving complex technical issues users experienced. Performed user account maintenance, managed incidents, and provided resolution for user's technical challenges. Managed user inquiries from multiple communication channels such as phone/email/ticket system/chat, referral, etc.• Provided ongoing regression testing to ensure new updates did not adversely affect existing features. Provided manual workarounds for major issues until permanent solutions were published.• Also provided daily operational reports of the support department which summarized ongoing projects, and reported issues as well as system health checks which identified inconsistencies, irregularities, and inefficiencies. -
Senior Technical Support SpecialistDynametric Inc May 2000 - May 2015Arcadia, California, United States• Managed all aspects of technical sales, both before and after purchase. Including quoting special prices, authorizing credits, returns, complaints, pricing, ordering, inventory, tracking, compatibility, billing, collections, Point-of-Purchase (POP) transactions as well as general inquiries and trade shows.• Interacted with customers at appropriate levels on matters related to compatibility, quality, cost and engineering changes to achieve highest levels of customer satisfaction and responsiveness to changing business conditions.• Provided ongoing training and mentoring to entry and midlevel support personnel to promote employee development. -
Technical Support SpecialistDynametric Inc Nov 2000 - Nov 2005• DynaMetric manufactures telephone recording hardware and software. • Managed all levels of the technical sales and product support including order entry, consumer education and technical support for all DynaMetric products and third party software applications. • Responsible for providing technical assistance for telephone recording products, audio conferencing systems, VoIP systems as well as digital-to-analog converters.
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Technical Sales & Application SupportMlabs Systems Bhd Sep 1995 - Nov 2000Ontario, California• Mlabs manufactures a revolutionary multipoint-to-multipoint video conferencing technology. • Managed high-volume workloads within a 24-hour deadline-driven environment. Responsible for troubleshooting video and audio issues, configuring updates, workarounds, and recommending third party solutions. Worked closely with our engineering peers in India and Malaysia to resolve complex software issues. -
Technical Support Rep. - (E-Commerce Dept.)Clear Essence Cosmetics Usa, Inc. Jan 1993 - Sep 1995Ontario, California• Clear Essence Cosmetics manufactures a proud line of skin care products for people of color.• Responsible for Internet technical support, determined customer problems, solved customer payment problems and assisted customers with the company’s website and online ordering. • Settled disputes regarding client-billing issues, order status, check and credit card processing.
Terry R. Jackson Skills
Terry R. Jackson Education Details
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Computer Sciences And Support Services -
Rancho Cucamonga High School4.0
Frequently Asked Questions about Terry R. Jackson
What company does Terry R. Jackson work for?
Terry R. Jackson works for Snap-On
What is Terry R. Jackson's role at the current company?
Terry R. Jackson's current role is Technical Support Specialist.
What is Terry R. Jackson's email address?
Terry R. Jackson's email address is tj****@****lva.com
What is Terry R. Jackson's direct phone number?
Terry R. Jackson's direct phone number is +162635*****
What schools did Terry R. Jackson attend?
Terry R. Jackson attended Itt Technical Institute, Rancho Cucamonga High School.
What skills is Terry R. Jackson known for?
Terry R. Jackson has skills like Technical Support, Telecommunications, Call Centers, System Administration, It Service Management, Integration, Social Networking, E Commerce, Sales, Hardware, Help Desk Support, Information Technology.
Who are Terry R. Jackson's colleagues?
Terry R. Jackson's colleagues are Cindy Thompson, Martin Elmore, Reza Shiri (Rahnama), Lenka Antonijevic, Mochamad Andani, Tyler Mann, Tom Harris.
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