Terry R. Loyd Email and Phone Number

• Work network and sell to C-level decision makers• Develop account strategy and roadmap in collaboration with the overall integrated account owner• Perform account management, account maintenance and opportunity development• Handle account planning and forecasting for Mobility solution portfolio• Interface with all partner organizations in support of account and sales accuracy, revenue protection and growth and customer satisfaction• Invite customer to meetings/key events with AT&T executives to support positioning strategy with the overall integrated account owner support• Analyze and anticipate business problems and provide Mobility solutions• Provide timely and accurate account status reports, forecasts, sales funnel entries and business plans to sales leadership, operational teams and the overall integrated account owner as required• Pursue new sales opportunities in the Mobility solution portfolio• Oversee sales process activities for Mobility solutions• Partner with post-sales support to ensure focus on customer satisfaction in all activities• Serve as point of escalation for sales and post-sales issues• Act as customer advocate, especially in interactions with partner organizations, taking initiative and accountability for producing desired results

Responsible for receiving and resolving advanced level sales escalations across sales channels. Responsible for all serviceability functions for the Sales, such as address builds, site surveys, dual accounts, address corrections, hot moves, Telephone Number edits and other advanced transactions.Maintain high level of expertise in utilizing advanced level of access to IDA and DDP as well as tools such as ZOOM, TRIO, ETS (Engineering Tracking System), JSI ML (provisioning), Member Services, WHA, AMSS (eCustomer Care). iOffer, Workfront, Footprint Tool and Serviceability tool, etc. Track all escalations and note root cause of complaint when possible.

Trains, schedules and coaches all new and current store associates to adhere to Federal, State and Local regulations and laws and promotes an environment focused on customer service, satisfaction and store cleanliness.Promotes store sales and selling initiatives and encourages the team to reach goals/sales objectives by providing suggestions to for improving sales, margins and execution of all programs such as gift cards and membership rewards program.

* Conducted needs-based consultative sales presentations to 30 - 40 individuals and independent business owners daily.* Used marketing tools and resources to generate average $2,500 per week in new business.* Generated over $45,000 in annual premium revenue over 2 consecutive quarters (Q4-2016 & Q1-2017) in short term and long term disability, accident and sickness protection, and cancer care policies.

* Managed, planned, budgeted, and provided administrative support for sales organization that consisted of two Regional Vice Presidents, nine Sales Managers, and 102 Account Representatives, with total billed annual revenue of $151,809,166.* Analyzed sales and revenue forecasts, developed responses to sales inquiries, advised on issue resolution alternatives.* Increased sales productivity on average by 5% to 7% year-over-year since 2010 by implementing sales funnel and sales activity initiatives.* Developed sales funnel and activity strategies for sales reps, such as Week-over-Week Production reporting and Sales Target Gap Recovery, which are now used by other regions. Sales funnel and activity strategies could be accessed as needed, and provided weekly reviews of current programs and processes, and set up repository of quick review guides on SharePoint platforms.* Partnered with marketing and finance as point of contact to drive success of marketing-initiated sales incentive programs and enabled greater compensation due to proper tracking of sales. * Analyzed sales performance to track and prepare commission expense reports for review with multiple Regional Vice Presidents to ensure equity in compensation and identify any potential module or quota related issues. This ensured parity in compensation and revenue opportunities between sales reps.

* Managed 27 client accounts with annual mobility revenue totaling $12 million.* Partnered with Business Sales Team to define and deliver post-sale services such as implementation of Mobility Applications such as Mobile Iron and Office@Hand.* Coordinated with corporate client’s telecommunications managers to provide solutions by troubleshooting technical issues with user devices, and investigating and resolving in all service-related issues including ordering and billing.* Trained sales force of seven Account Representatives and approximately 27 clients in use of Premier, AT&T's Mobility’s equipment ordering and wireless services platform.* Acted as liaison between client and AT&T Mobility’s wireless’ support groups such as End User Care, Business Services, National Business Ordering, and Accounts Receivable to insure timely resolutions to client needs.* Developed, coordinated and monitored deployment and success of service solutions (Mobile Iron, Telenav and Business Voice and Data Pooled plans) for organizations i.e., Covanta, Dun and Bradstreet, Moody’s and Fuji Medical.* Conducted quarterly Stewardship reviews with Telecommunications Manager and Sales team to track growth and production, which resulted in annual revenue savings of 5% to 7% on average.

* Partnered with Corporate Markets Group (CMG) Sales teams to review issues affecting billing, such as irregular and inconsistent statements, and consolidating service plans between AT&T and Cingular Wireless.* Trained sales teams and Business Care Managers on best practices in using CRM platforms (BASE, Siebel and SalesForce to achieve sales and service goals, which resulted in dramatic increase in accuracy of seller forecasts. * Within one year, reduced billing problems by 90% across 4 regions (Northeast, Southeast, Central, and West) through acting as region/segment point-person for all billing escalations, by engaging in customer meetings where additional billing insight was required.* Managed assigned billing improvement initiatives such as: * Billing Account Number – Foundation Account Number cycle alignment * Offer Development & Negotiations Flex Credit cleanup effort * CARE to National Billing Instance/Telegence to National Billing Instance conversion * Wireless Information Navigator – CD Certification

* Completed all administrative aspects of sales: verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory and implementing finished orders.* Resolved customer complaints including technical and billing issues by making suggestions about most cost effective and efficient applications, service plans, products and accessories.* Exceeded delivery levels by monitoring accounts daily and proactively implemented measures to prevent service disruptions and billing issues.* Proactively visited 4 to 6 accounts weekly to enhance clients' relationships with AT&T Mobility.Received AT&T Summit Award (2006) in recognition of providing outstanding client support on national level.* Received AT&T Mobility Service Excellence Award (4th Quarter 2006) for outstanding service in support of Premier Markets Group.

* Established and maintained relationships with department store associates for Macy’s Bloomingdale’s, Lord & Taylor, Zales and Tourneau.* Provided service and support for each Movado product line (Concord, Movado, Coach, & ESQ).* Trained sales representatives and customers on benefits, features and care of all Movado product lines.* Re-merchandised case line and ensured that displays met retail partners' and Movado company standards.

* Actively identified, sourced, and solicited prospective clients in increasingly challenging market, resulting in sale of market-sensitive travel related news content product to Expedia.com.* Negotiated business terms, rights of distribution and drafted agreements that permitted use of AP stories, photos, videos and audio services.* Identified and cultivated opportunities to upsell AP products to existing clients to broaden whose current product base, resulting in creation of Spanish language product with Bigchalk.com.

* Supported Corporate, Government, and Redistributor Sales Executives throughout United States.* Provided alternate means of delivery to clients in emergency situations via Internet; also coordinated timely resolution of scheduling and installations with local AP bureaus.* Set up access for prospective and existing clients to AP services over Internet via Network News Transfer Protocol and File Transfer Protocol.* Coordinated one-on-one training with clients’ on and offsite in use of AP Products Services and software