Terry Ro Email & Phone Number

Atlanta, Georgia, United States

● Provided IT support to 200 employees under the ACL department.● Security○ Whitelisting Mac addresses of networking devices under intranet.○ Gave static IP addresses to clients.○ Encrypted Hard Drives using bitlocker.○ Optimized BIOS setting for extra security.○ Controlled administrative privileges.○ Installed Email certifications to outlook to sign, encrypt, decrypt emails.● Software○ With administrative privileges I was able to install software's such as Matlab, Vpn1,Crash-plan, Crowd-strike etc. locally or remotely.● Inventory○ Regulated the purchases of IT inventory such as Laptop, Cables, Servers, etc.● Domain○ Adding, Editing, Deleting, Organizing Objects in Active Directory such asComputers or User Accounts.● Support○ Troubleshoot network connectivity issues.○ Troubleshoot Issues connecting to the Domain (ACL Servers).○ Troubleshoot Issues with Virtual Machines.

Kennesaw, Georgia, United States

Kennesaw, Georgia, United States

Take food orders, think on the fly, memorization skills, deal with difficult customers,and be able to work in high stress environments.