Terry Robertson Email & Phone Number

Birmingham, England, United Kingdom

Nottingham, United Kingdom

Scrum Master to two Scrum teams consisting of on-shore and off-shore members (India).Transitioned teams to Agile practises, delivering compliance critical server builds, product upgrades, and application migrations, to support the licensing refresh of internal legacy applications and Oracle databases

Nottingham, United Kingdom

IT Project Manager delivering projects across 127 bingo clubs on 21,700 handheld devices:- Digital voucher rewards system / Multiple electronic bingo games / Food and drink ordering systemInternal delivery to central offices and 127 bingo clubs: - Office 2010 to Office365 migration / Campaign Management system modifications / GDPR IT compliance

Nottingham, United Kingdom

Scrum Master:- Servant leader to multiple teams throughout the company's transition to agile, actively involved with the company's agile maturity over the period of transitionDelivery Manager/Project Manager:- Managed many high priority and highly visible projects from initiation to delivery and implementations, largely associated with credit card application processing, in-house web-based customer application processing, and account management applicationsImplementation… Show more Scrum Master:- Servant leader to multiple teams throughout the company's transition to agile, actively involved with the company's agile maturity over the period of transitionDelivery Manager/Project Manager:- Managed many high priority and highly visible projects from initiation to delivery and implementations, largely associated with credit card application processing, in-house web-based customer application processing, and account management applicationsImplementation Manager:- Planned and managed business critical internal and customer facing IT implementations and delivered continuous improvements on implementation planning and execution processes- Provided implementation training across the Project Management department Show less

Nottingham, United Kingdom

- Scrum Master and Coach on initial agile team transitioning to agile practises, whilst being a performer on the Scrum team as Lead Designer, Developer and SME. Successfully migrating all in-house print-room hardware and processes to offsite locations. - Performed the roles of Project Manager, Architect, Designer and Developer to deliver a complete redesign of the customer document composition system, delivering a highly flexible, efficient, and cost saving solution. This enabled business… Show more - Scrum Master and Coach on initial agile team transitioning to agile practises, whilst being a performer on the Scrum team as Lead Designer, Developer and SME. Successfully migrating all in-house print-room hardware and processes to offsite locations. - Performed the roles of Project Manager, Architect, Designer and Developer to deliver a complete redesign of the customer document composition system, delivering a highly flexible, efficient, and cost saving solution. This enabled business users to develop and maintain their own customer communications, greatly reducing monthly IT maintenance commitments and costs. - Authored and provided related training courses on various systems, providing training to new starters and on-shore and off-shore resources (India). - Provided development and support process improvements throughout IT delivery. - Designed and developed application to retrieve and collate departmental customer communications documents. Greatly simplifying physical processes, delivering cost saving and releasing dedicated resource. Show less

Nottingham, United Kingdom

ICE: Fleet card management and service solutions providers to major oil companies since 1983. ICE operated card management schemes across 24 countries. - Provided analysis, design and development of general changes to the legacy fuel card billing system - Documented proposals for process and system improvements within the fuel card billing system - Documented system support guides for the legacy fuel card billing system - Designed, developed and tested a complete replacement… Show more ICE: Fleet card management and service solutions providers to major oil companies since 1983. ICE operated card management schemes across 24 countries. - Provided analysis, design and development of general changes to the legacy fuel card billing system - Documented proposals for process and system improvements within the fuel card billing system - Documented system support guides for the legacy fuel card billing system - Designed, developed and tested a complete replacement of the legacy fuel card billing system. System enabled improved account maintenance and reporting for many major oil companies and transactions throughout 24 countries worldwide - Documented system support documentation and guides for the new fuel card billing system Show less

Aylesbury

The Equitable Life Assurance Society Founded in 1762, provided life insurance, annuities, pensions, and permanent health insurance to some 650,000 customers in the UK, Germany, and Ireland. - Provided analysis, designed and developed general changes to the document composition system - Provided analysis and proposals for improvements to the design process and documentation formatting - Provided support in the implementation of design documentation template restructures and… Show more The Equitable Life Assurance Society Founded in 1762, provided life insurance, annuities, pensions, and permanent health insurance to some 650,000 customers in the UK, Germany, and Ireland. - Provided analysis, designed and developed general changes to the document composition system - Provided analysis and proposals for improvements to the design process and documentation formatting - Provided support in the implementation of design documentation template restructures and design processes Show less