CDS Global has been a premier provider of subscription management and order fulfillment solutions since 1972. We serve as a trusted business partner and advisor, known for our confidence, humility, candor, execution, and reliability.As the subscription management industry evolves, we continuously enhance our user interaction solutions to create user-friendly interfaces, reduce churn, elevate lifetime value, and increase revenue for our clients.As a subsidiary of Hearst Corporation—one of the world’s largest diversified media organizations and charitable foundations—CDS Global holds a unique position of financial strength. In an industry facing many challenges, we remain a stable, debt-free company with the financial resources to invest in solutions that drive client growth and success.

Terry led two strategic growth equity capital raises for HPS in 2018 and 2021.HPS Progression of Responsibility2021 - Present | President and Chief Operations Officer (post SV Health Investors transaction)2017-2021 | Chief Executive Officer and President2016-2017 | President and Chief Operations Officer (COO)2015-2016 | Chief Information Officer (CIO) and COO2015 | EVP of Operations and CIO2014 | EVP of OperationsSelected Accomplishments-Revamped the HPS culture to reflect the company’s core values of; Fight for a Better Way, Create the Talent to Lead, Take Care of Your Fellow Human, and Embrace Change Together.-Launched the company’s core marketing strategies to meet evolving market demands.-Led the modernization of the technology platform and infrastructure matched to enhanced business process optimization.-Secured companies Series A investment by Caltius Equity Partners in 2018.-Further led and secured Series B investment allowing a successful partial exit of Caltius Equity Partners, with SV Health Investors joining the HPS family as majority stakeholder in 2021.-Successfully transitioned management of HPS to a new senior leaders that joined due to the SV investment in 2021-22.

PayMedix is a division of Wisconsin-based HPS. PayMedix is dedicated to solving the problem of high out-of-pocket costs for everyone: providers, patients, employers and TPAs.

Celebrate Interactive is the parent company of multiple leading online and print catalog-based celebration and event product retailers. Their family of brands included buycostumes.com, celebrateexpress.com, costumeexpress.com and evite.com.Terry’s scope of responsibility as COO included 8 direct reports, 700 FTE and 2,200 seasonal team members across Safety, Compliance, HR, Facilities, Customer Service, IT, Manufacturing, Product Development, Business Analytics, Retail/Wholesale Sales, Logistics, and Global Supply Chain & Fulfillment.Selected AccomplishmentsCo-led the design and implementation of a shared services model that condensed supply chain and HRM functions from 4 to 1 reducing corporate operating costs by $30M annually.Increased employee engagement by 48%Reduced IT infrastructure spend by $1.2M through implementing cutting edge data storage and cloud technologies.Increased cross-organization collaboration and product development through integrating Agile methods resulting in increased competitive edge including the launch of 120 new unique products.

In less than 24 months as VP of Operations, Terry created a leaner, efficient, cost-effective organization through introducing a people-centric approach and implementing key processes & systems.Selected AccomplishmentsReduced logistics portfolio spend by $3.75M and an additional $7.8M/yr. logistics operational cost through strategic consolidation.Led a cross-organizational team in that redefined product and service value that raised customer satisfaction rates to the highest in the company’s history and product returns to their lowest.Delivered $2.7M two-year cost savings through targeted projects within Logistics, Call Center, and Manufacturing functions.

Exel, Inc./DHL, a part of Deutsche Post Worldnet (DPWN) is a supply chain logistics company that serves the global manufacturing, retail, consumer goods, packaging, and technology industries.As VP of Retail Operations, Terry’s scope of responsibility included 15 direct reports and a billable portfolio of $150M that spanned five major accounts and 24+ operating locations. Through championing and driving continuous improvement programs across multiple business units, Terry reduced annual operational costs by $11.64M.

Terry’s unmatched expertise in business process optimization, omnichannel commerce, e-fulfillment, and web technology was center to Kohls’ powerful entry and on-going foothold in the world of online retail.Terry was appointed GMM and Vice President of Kohls.com to shut down and re-launch their consumer experience after a failed first startup effort.Selected AccomplishmentsCreated a corporate cross-functional team of 75+ associates from across Kohl’s as well as outside experts to vision, create and relaunch Kohls.com. Successful achievement measured by revenue of $150M+ in two years.Mentored and empowered e-commerce and Kohl’s executive leadership team to imagine the possibility of omnichannel excellence, laid foundation for later year in-store integration.Selected and implemented new e-commerce technology platform and support structure.Created call center functions and merged into corporate credit call center operations.

AnswerThink Computing Group is a business and technology consulting firm focused on business intelligence, benchmarking, and technology-based solutions.During his tenure with AnswerThink, Terry leveraged his wealth of large-scale strategic supply chain operations and software technology to earn the company four new major e-commerce start-up clients. Three were in the newly emerging “pure-play” sector (Pets.com, PetStore.com, MotherNature.com) requiring strong leadership and collaboration with key client stakeholders.

AABC provided global strategic and operational management consulting services to middle market companies. Terry was recruited by AABC to define and lead technology-based practice competencies in the areas manufacturing and distribution. His contributions included co-creating Midwest practice software competencies (manufacturing, warehouse, distribution) global collaboration in defining software-based sales solutions and delivery strategies, and leading the development of serialized unit inventory management controls.

McHugh Software developed leading-edge supply chain management software that provided customers a competitive advantage in product lifecycle, warehouse & distribution management and expanded to include labor management, transportation and robotic controls.In 1983, Terry joined McHugh Software International as an intern. He continued working part-time while attending college and became fulltime 1989 as a Senior Software Engineer.McHugh recognized Terry’s exceptional technical, business and people leadership & expertise, rapidly propelling him into high-impact, benchmark roles. As a Project Leader and Project Manager he was vital to the company’s development and delivery of industry changing solutions. As PM, Terry gained P&L responsibility, oversight of major client installations and became primary liaison to McHugh’s Fortune 500 dense client base.Terry’s rise through the ranks included Director of Software Engineering where he provided leadership to more than 70 high caliber tech and engineering professionals. As Director, Standard Product Development Terry succeeded in leading the company’s revolution from client-specific to a standardized off-the-shelf and multi-lingual product solution (DM Plus), a $7M project.