Contracted to Alberta Health ServicesAssisting with launch 7 of Connect care.Troubleshooting and resolving issues with various types of hardware such as label and laser printers bar-code scanners, Wyze terminals, Desktop and laptop computers.Reproduce, diagnose and resolve technical problems encountered by usersProvide advice and training to users in response to identified difficultiesContracted to WestjetComputer refresh program, decommissioning HP Laptops.Answering client service requestsContracted to AHS Printer Refresh programReplace aging printers at various hospitals

Configuration and support of Enterprise servers, switches, desktops, workstations, and laptops.· Troubleshoot and resolve technical issues including but not limited to workstation/server hardware and software, routers, switches, firewalls, etc.· Configure, install, and maintain IT users' desktop software and hardware.· Provide 2nd & 3rd level support on server-related problems.· Manage service delivery with detailed ticketing and time tracking, including description of problem, work performed and resolution

Maintain a high SLA objective for both IT systems and end-user support.Implementing and managing security or integrity and backup proceduresManaging secure network access for remote usersMaintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments

Sr. Systems AdministratorAzure Cloud SupportPerform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlesslyMonitor datacenter health using pre-existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as neededMaintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segmentsInteract with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when neededPerform routine/scheduled audits of the systems, including all backupsMultiple client support

Performs the company’s Incident Management & Communications protocols; acts as the Subject Matter Expert on the Operations of the video network as well as the Strategic Back Office operations.Executes all coordination and escalation activities with external partners and vendors; coordinates the restoration of faults in the production video network as well as the Strategic Back Office operations.Tracks and reports on all technical and procedural incidents related to the video product and the Strategic Back Office operations.Takes ownership of internal customer issues reported and sees problems through to resolution; researches, diagnoses, troubleshoots, and identifies solutions to resolve issues.Ensures proper recording and closure of all issues; prepares accurate and timely reports, trends analysis, etc.Monitors and supports the production video network as well as the Strategic Back Office operations; restores faults in the production video network as well as the Strategic Back Office operations. Performs the company’s Incident Management & Communications protocols; acts as the Subject Matter Expert on the Operations of the video network as well as the Strategic Back Office operations. •Executes all coordination and escalation activities with external partners and vendors; coordinates the restoration of faults in the production video network as well as the Strategic Back Office operations. Tracks and reports on all technical and procedural incidents related to the video product and the Strategic Back Office operations. Takes ownership of internal customer issues reported and sees problems through to resolution; researches, diagnoses, troubleshoots, and identifies solutions to resolve issues. Ensures proper recording and closure of all issues; prepares accurate and timely reports, trends analysis, etc.Skills: Systems Analysis · IT Operations