Business Development Manager
Web Help Desk
Greater Atlanta Area
Designed, implemented, and managed sales strategies for B2B ITSM help desk software vendor. Identified and sold upgrade opportunities to existing customer base through inbound sales campaigns.* Specialized in the global sales of SaaS & On-Premise B2B ITSM help desk software to IT departments spanning SMB, educational institutions, government agencies, and Fortune 500 companies. * Managed 400+ customer accounts, delivered technical sales demonstrations, created proposals, and collaborated with leadership to develop new marketing strategies.* Top salesperson 2003 - 2007 due to consistently exceeded 100% of quota* Performed all technical & non-technical sales roles including pre- & post-sale product demonstrations & training sessions, proposal creation, on-going negotiations, and complete customer relationship management* Realigned the organization’s selling methodology resulting in improvements in margins, productivity, internal communications, and customer satisfaction* Created an online product demo environment to facilitate pre-customer interactions with solution, within a controlled, easy to understand environment, regardless of industry or sector* Assisted in development of new inbound marketing strategies and supported deliverables for product marketing videos