Strategic Client Success Director
Current
Jan 2024 - Present
AeroLeads people directory · profile
Terry Siroky, Cpc Email & Phone Number
Client Success Director | Advocate | Relationship Management | Problem-Solver | Client Engagement & Retention | I help elevate CX for B2B SaaS solution providers by driving product adoption, usage, and revenue
at
TimeDoc Health
2 work emails found
@medecision.com
3 phones found area 800, 216, and 972
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Success Director | Advocate | Relationship Management | Problem-Solver | Client Engagement & Retention | I help elevate CX for B2B SaaS solution providers by driving product adoption, usage, and revenue
Location
Atlanta Metropolitan Area, United States, United States
Who is Terry Siroky, Cpc? Overview
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Quick answer
Terry Siroky, Cpc is listed as Client Success Director | Advocate | Relationship Management | Problem-Solver | Client Engagement & Retention | I help elevate CX for B2B SaaS solution providers by driving product adoption, usage, and revenue at TimeDoc Health, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at medecision.com, phone signal with area code 800, 216, 972, and a matched LinkedIn profile for Terry Siroky, Cpc.
Terry Siroky, Cpc previously worked as Strategic Client Success Director at Timedoc Health and Client Success and Implementation Manager at Timedoc Health. Terry Siroky, Cpc holds Bachelor’S Degree, English/Journalism from State University Of New York At Plattsburgh.
Company email context
Email format at TimeDoc Health
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*@medecision.com
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AeroLeads found 2 current-domain work email signals for Terry Siroky, Cpc. Compare company email patterns before reaching out.
Profile bio
About Terry Siroky, Cpc
As an experienced and motivated customer success professional, I thrive on serving up ‘customer delight’ and elevating the customer relationship by increasing customer engagement and satisfaction while fostering retention. My customers want me as their team's quarterback and trust me to be their advocate! By elevating internal and external relationship-building strategies, I enjoy the chase of proactively solving customer issues, uncovering pain points, and resolving issues to ensure optimal business results. I’ve succeeded in delivering results over the past 15-plus years by wearing a number of different customer-centric hats in the healthcare and IT industries for Fortune 500 companies (such as Johnson & Johnson and McKesson), start-ups, and even as an entrepreneur operating my own business.In addition to cultivating high-visibility, revenue-generating relationships, I enjoy blazing new trails and collaborating with colleagues to improve the customer experience. I have implemented innovative platforms to modernize business operations and re-engineered customer-facing events that yielded high attendance and satisfaction scores. I enjoy contributing to a collaborative team environment that’s focused on improving the customer experience. I’m an unapologetic extrovert, passionate communicator, engaged team member, and lifelong learner who’s not afraid to get her hands dirty taking on a new project or customer challenge. In addition, I have often been well-regarded for being “pleasantly persistent” and able to do more than one thing!I love making professional acquaintances. Let’s connect and explore possibilities for elevating your customer engagement. In addition, please reach out if you want to talk about health IT, customer engagement & CX, hiking & camping, adventure travel, my love affair with the great state of Maine, or jump into a vigorous debate over which Katharine Hepburn movie is her best!Expertise in: Customer Success, Relationship Building & Management, Customer Advocacy, Team Collaboration, Marketing Communications, Proactive Problem-Solving, Presentations, Self-Starter, Marketing Automation, Content Development, Customer Engagement, Training, Project Management, CRM-savvy.
Listed skills include Marketing, Healthcare Information Technology, Medical Coding, Icd 9 Cm, and 46 others.
Current workplace
Terry Siroky, Cpc's current company
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9 roles · 36 years
Terry Siroky, Cpc work experience
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Client Success And Implementation Manager
TimeDoc Health is a leader in virtual care management for healthcare organizations and enables providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic health conditions. Our VCM solution combines a care management SaaS platform with care coordination services for chronic care.
Jul 2023 - Jan 2024
Customer Success Manager
- Chosen by the SVP of Customer Success for promotion to customer-facing role to leverage skills in customer engagement and relationship management.
- Motivated product adoption and usage of SaaS-based care management, population health, and data analytics software workflows while meeting customer needs and discovering upsell, and renewal opportunities.
- Customer advocate for an account portfolio of 10 complex enterprise customers; including TPAs, ACOs, and health plans (commercial, provider-sponsored, and self-funded employer plans). Skilled at communicating with all.
- Impacted 2 customer relationships worth $1.15M ACV in the first year by assisting with corporate goal attainment, securing references from both accounts, thereby meeting critical company goals in 2 consecutive quarters.
- Supported and grew $807K ACV customer relationship by co-facilitating a well-received, 2-day, live software product training session and best practices review at the customer’s site, receiving positive customer.
- Created and led an internal tiger team of support, clinical, product, and infrastructure stakeholders to identify proactive solutions for customer pain points, turning around a tenuous customer relationship worth.
Jan 2022 - Feb 2023
Customer Communications Manager
- I owned and managed end-to-end release CX. Responsibilities included:
- Led release CX research, client outreach, and follow-up with qualitative research to produce CX report for senior leadership.
- Re-engineered and owned customer-facing release Guided Tour webinars, including use of Community release notes, demos, and client polling. Increased both attendance and t-CSAT YoY.
- Executed annual CSAT campaign communications
- Led VOC interviews at in-person events
- Delivered various CX special projectsI was responsible for owning and managing release/operational client communications, including:
Jun 2017 - Dec 2021
Marketing Consultant
- I engaged in short-term consulting agreements in areas of marketing and branding strategy & content development for health IT and health information management companies. Projects included:
- I curated and analyzed customer engagement data for Pardot/Salesforce, including outbound marketing calls to healthcare and tech customers.
- I contracted with Agency Ten22, an Atlanta healthcare public relations firm, to write press releases and articles for medical billing and coding companies.
- I provided marketing consulting services to Women’s Telehealth, a provider of high-risk maternal fetal medicine via telehealth technology in Atlanta, to increase regional outreach and patient access in the southeast..
- I procured over $25,000 in sponsorships and partnerships for annual HITMC conference attended by the world’s top healthcare IT marketing and PR professionals.
Jan 2017 - May 2017
Marketing Manager
- ♦ Develop & execute all aspects of marketing and sales outreach programs for EHR/RCM company including events, webinars, promotions, email, multimedia, marketing automation, web and lead generation campaigns.♦.
- Develop, execute and analyze all marketing & sales outreach and Lead Generation programs producing marketing-qualified leads (MQLs). Consistently exceed MQL quota on average of 20 percent per month yielding a 19.
- Implement & support Digital Marketing Strategy (SEM, SEO and Social Media) resulting in marked increase in demo requests, inbound web traffic, inbound calls and emails. Increased CTR by 100% and overall website traffic.
- Design & implement innovative Customer Referral Program resulting in 12% increase in monthly revenue.
Oct 2015 - Dec 2016
Account Manager - Healthcare/Medical
♦ Execute & manage the concept, design, production and delivery of strategic marketing plans, collateral materials, multimedia, websites, promotions, events and media & public relations plans.♦ Identify needs of clients and manage coordination of consistent branding & marketing programs from ‘concept to completion’. Follow established client guidelines and.
Jan 1998 - Sep 2015
Customer Success Manager
♦ Managed marketing & sales of an enterprise-wide surgical scheduling & resource management healthcare information system solution called ‘ORSOS’ (Operating Room Scheduling Office System) to sales region in Florida, Bermuda and the Caribbean.♦ ORSOS was a clinical & administrative software with a rules-based engine designed to cost-effectively schedule all.
1996 - 1998
~2 yrs
Customer Success Manager
♦ Successful account management of hospitals, operating rooms & ambulatory surgery centers and medical supply distributors in metro Detroit area and Southeast Michigan.♦ Innovative marketing & sales of single-use sterile procedure-ready surgical packs, drapes & gowns; surgical/medical gloves; sterilization containers; wound care & infection prevention.
1990 - 1995
~5 yrs
2 education records
Terry Siroky, Cpc education
Bachelor’S Degree, English/Journalism
State University Of New York At Plattsburgh
Certificate Of Completion, Medical Billing & Coding
Kennesaw State University
FAQ
Frequently asked questions about Terry Siroky, Cpc
Quick answers generated from the profile data available on this page.
What company does Terry Siroky, Cpc work for?
Terry Siroky, Cpc works for TimeDoc Health.
What is Terry Siroky, Cpc's role at TimeDoc Health?
Terry Siroky, Cpc is listed as Client Success Director | Advocate | Relationship Management | Problem-Solver | Client Engagement & Retention | I help elevate CX for B2B SaaS solution providers by driving product adoption, usage, and revenue at TimeDoc Health.
What is Terry Siroky, Cpc's email address?
AeroLeads has found 2 work email signals at @medecision.com for Terry Siroky, Cpc at TimeDoc Health.
What is Terry Siroky, Cpc's phone number?
AeroLeads has found 3 phone signal(s) with area code 800, 216, 972 for Terry Siroky, Cpc at TimeDoc Health.
Where is Terry Siroky, Cpc based?
Terry Siroky, Cpc is based in Atlanta Metropolitan Area, United States, United States while working with TimeDoc Health.
What companies has Terry Siroky, Cpc worked for?
Terry Siroky, Cpc has worked for Timedoc Health, Medecision, Short Term Consulting Services, Azalea Health, and Proforma.
How can I contact Terry Siroky, Cpc?
You can use AeroLeads to view verified contact signals for Terry Siroky, Cpc at TimeDoc Health, including work email, phone, and LinkedIn data when available.
What schools did Terry Siroky, Cpc attend?
Terry Siroky, Cpc holds Bachelor’S Degree, English/Journalism from State University Of New York At Plattsburgh.
What skills is Terry Siroky, Cpc known for?
Terry Siroky, Cpc is listed with skills including Marketing, Healthcare Information Technology, Medical Coding, Icd 9 Cm, Cpt, Hcpcs, Icd 10, and Healthcare.
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