Terry Starr Jr Email & Phone Number

Washington, Dc, Us

Us

Us

As a seasoned Software Asset Analyst at the Commonwealth of Kentucky, I led a proficient team of six professionals, spearheading all aspects of software licensing management with a keen focus on Adobe, TechSmith, AutoDesk, and Microsoft Visio products. My responsibilities extended beyond mere oversight, encompassing intricate negotiations for software procurement, ensuring optimal licensing solutions aligned with organizational needs and budgetary considerations. Leveraging sophisticated IT Service Management (ITSM) tools such as SNOW (ServiceNow) and the SAM Professional module, I orchestrated seamless workflows, meticulously tracking licenses, optimizing asset utilization, and driving cost efficiencies. My proactive approach to asset management not only ensured compliance but also paved the way for strategic decision-making, ultimately enhancing operational effectiveness and delivering tangible value to the organization.

Washington, Dc, Us

Chicago, Il, Us

Us

Responsible for tracking and managing assets throughout their life-cycle. This includes research, evaluation, validation of compliance through regular audits and recovery once the asset has reached end of life.• Planning, design, research & acquisition of new or upgraded hardware & software aligning technology with business need.• Setting & adhering to technical standards; maintain current knowledge of hardware, assess the needs of clients & make acquisition recommendations as necessary.• Review maintenance agreements & match coverage to the needs of the business.• Organize & maintain accurate records; conduct annual internal software & hardware audits; analyze audit findings & execute according to proper procedures.• Coordinate the removal/installation of software & hardware according to the terms of maintenance agreements.• Maintain contract renewals & facilitate terminations.• Ensure software compliance, mitigate legal & financial risk.• Procure hardware & software, negotiate price concessions.• Maintain vendor relationships & through behavior & communication, maintain positive relationships with vendors, clients, peers & management.• Coordinate the collection & disposal of idle assets & protect against liabilities.

Stamford, Ct, Us

Hardware Asset Management (HAM) consist of the following areas:• Hardware Request• Procurement• Installation of company image/software• Deployment• Use (Upgrading, Accidental Damage)• Storage/Not in use• End of warranty or maintenance• Retirement• DisposalMy goals are to account for all hardware assets on the IT infrastructure. Other objectives are to help with vendor contracts and to assist in making budgetary forecasts based on the stock of assets and business requirement. I enable CEB is now Gartner to get maximum value from the use of the assets, right-size IT inventory, and optimize inventory purchase decisions and strategies. I provide the means to achieve complete visibility into the IT infrastructure inventory, helping CEB gain an in-depth understanding of: • What systems and equipment exist • Where components reside • How they are used • What they cost • When added to the inventory • Expiry date

Stamford, Ct, Us

Perform any combination of following duties to provide technical support to over 10,000 workers in over 80+ departments: • Develop 5 work goals and 3 department project annually• Assign and coordinate approx. 7 work projects annually, such as converting to new hardware for new offices, within or outside USA borders• Establish work priorities, and evaluates cost and time requirements• Review completed projects to ensure that goals are met and that programs are compatible with other programs already in use• Evaluate work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations• Make 2 recommendations annually for improvements in computer system and processes• Evaluate and test vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs• Test computer system to determine impact of component loss• Prioritize importance of components and writes recommendations for recovering losses and using backup equipment. • Assist user to resolve computer-related problems, such as inoperative hardware• Train workers in use of new hardware• Develop a curriculum for 1-3 intern for a 6 month period in order to present a presentation of knowledge in front of a panel of potential employers• Read technical journals or manuals and attends vendor seminars to learn about new computer hardware

Atlanta, Georgia, Us

• Work independently while managing administrative projects.• Performs administrative and clerical support functions for the executive staff.• Assists senior executives on projects, shipments, and orders.• Coordinates travel arrangements for implementation managers and executives.• Serves as a primary point of contact for and liaison between management, personnel, and vendors.• Updates SOP’s on as needed basis.• Insure maximization of productivity through efficient use of SOP's.• Develop new and existing procedures to improve the operations of the sites and to lower operating costs.• Implement chain of custody for confidential and time-sensitive material.• Manage incoming and outgoing phone and email communications. • Assigns and prepares conference rooms for department meetings. • Prioritize work and deploy staff as required to ensure customer needs are met in regards to on time delivery of services and quality of work.• Ensure all work standards are delivered on a consistent basis.• Manage budget and control expenses.• Train STAR employees to service multiple sites.• Ensures client’s location is properly staffed in each department: Copy Center, Mailroom, and Fulfillment. • Communicate job expectations and functional requirements, by training, cross-training, counseling, directing, & evaluating employees to increase their output and quality.• Prepare end of the month reports and other paperwork to client for billing purposes.•Ordering office supplies from an online vendor and supervising the daily mailroom operation for the entire facility.•Sending faxes by e-mail and responding to a large volume of Help desk questions and request.•Performing morning walk-through of the floor.(Building functions, repair needs, conference rooms and bathroom issues).•Performs online submission of facility work order tickets, and set up periodic maintenance vendors.•Meet with building engineers and management, to discuss foreseeable building issues.

• Primarily focused on securing over 1,400 case related folders on a network based on the principal of least privilege• Recommended who should have folder access by private research and then combining users identified through billing records and folder access in auditing systems then verify the resulting list with data owners• Created security groups and set permissions for folders with confidential information to prevent unauthorized access• Managed folder permissions for attorney’s and administrative staff through active directory• Collected, recorded, and retrieved information in order to support the firms data infrastructure and enhance productivity• Documented, tracked, and reported progress weekly• Set up workstations for new hires including imaging and performing an quality control• Troubleshooting and maintaining hardware including printers• Set up an average of 2 conference rooms an week for corporate presentations• Perform quality assurance on firm developed applications• Installed various physical security measures to secure over 60 laptops

Boston, Massachusetts, Us

Year Up is a one-year program which includes college-level coursework, career training, and a six month corporate internship. Year Up is a leading national career development program with 250 corporate partners and graduates over 1,000 students annually across ten cities. While in Year Up I've participated in a rigorous training regimen which prepares students primarily for roles in desktop support, IT help desk, and business operations. Along with this I've earn 18 college credits in partnership with Northern Virginia Community College. I believe I have mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking while in this program.

Computer Science

Information Technology