Terry Swarn Email & Phone Number

Englewood, Colorado

Englewood, Colorado

• Created the information and technology strategy for Phenetix International• Product reviews and IT strategies for Cast Interactive new web software product: CynoCast • Consultant with Jones International on a Disaster Recovery planning• Consultant with REcolorado on Business Continuity Planning

Denver, Colorado

Ball Corporation, an International provider of packaging for beverages, foods and household products • Successful execution a full interruption disaster recovery test of the company’s manufacturing systems. The application ran production environment at the recovery site for 48 hours without any problems • Created the disaster recovery strategy, disaster recovery policy, and disaster recovery plan

Directed the Debit Card Systems, ATM Systems and Debit systems Support department for Visa, a global payments technology company • Grew revenue by developing and executing a strategic plan to increase ‘ATMs Under Service’ by 65%, planning and directing four key corporate ATM product initiatives. • Saved the company $2.5 million by directing the successful in-sourcing of the licensing and support of a critical application from a vendor while also significantly enhancing the operational processes for the application.

Executive Consultant, for a major dental medical insurance company:• Create alternatives and recommendation for the creation of a new IT environment that would support a new business model for the company.• Created an assessment of the current IT operations, staffing, and equipment and advised CIO on significant improvements to data center operation.

Hired to build and manage the internal business applications and corporate infrastructure for Data Centers hosting for a start-up company with 13 geographic locations data centers and 14 sales offices nationwide. • Planned and directed the successful implementation of Oracle Financial allowing the company to start the new-year on a strategic system. • Directed, planned and implemented a successfully moved Relera’s corporate data center to a new facility.

Coordinated the design and construction of the current Rhythms primary and backup data centers. Planned, coordinated, and deployed hardware technology to support high transaction volume growth in an environment consistently expanding in excess of 100% per year. • Organized the Enterprise Operation and Production Department including staff, mission and budget and ensured optimal availability and performance for all systems to be 99.5%. • Implemented new technologies including a storage area network (SAN), load-balancing, automated tape library, clustering, and web server farm. • Managed the IT support for 6 local offices.

Hired to dramatically boost customer confidence in IT while improving system availability, reliability and IT communication for a provider of professional seminars, conferences, and workshops. • Created the strategy that implemented project management, prioritization, time accounting, change control, and technical standards, which improved information technology service levels by 50%. • Improved department performance through my leadership and direction resulting in a significantly reduced turnover. • Rebuilt customer confidence in IT by meeting commitments to customers, and improving system availability and reliability.

Hired to design, build and implement a state-of-the-art data center, directed the Enterprise Operations and Production Support for a new joint venture between four Farm Credit Banks and move the four Farm Credit Banks to the new data center• Negotiated data communication contracts with a national carrier which reduced costs by 41%. Improved systems availability to 99% by implementing policies and procedures to control changes introduced into the environment. • Planned and designed a 17,000 sq. ft. data center that supported four farm credit banks located nationwide. The facility was operational in 75 days.

Promoted to re-organized and change IT's focus from technology to business projects, customer service, quality, business partnerships and play a major role in the company's plan grow for a major Credit/Debit Card and Merchant processing • Developed the strategy for a Merchant Processing System which supported 170,000 merchants nationwide with annual sales of $2+ billion. • Formed a cross-departmental team in redesigning the credit card conversion process, which reduced conversion time from 120 days to 45 days. This process increased the cardholder base 100%. • Managed a staff of 200 and with a budget of $25 million

Responsibilities included; Credit/Debit Card and Merchant Processing systems, Corporate Mail systems, Corporate computer hardware and systems software, Database support, and Desktop management.• Designed and implemented an automated electronic data transfer system, which reduced business unit expenses by 70% and dramatically improved customer satisfaction. • Implemented project management and quality assurance, which reduced production problems by 80% and reduced project backlog from 24 months to four months.

Denver, Colorado

Planning and administrative activities for a staff of IT professionals; developed and monitored project plans and schedules; made presentations on the company's technical directions; and budget preparation and tracking for the development department. • Managed IT department budget of $3,000,000 and staff of 22 professionals

Pmp, Project Management

Bs, Business Admin.

Ms, Information Systems