Terry Tan Email & Phone Number

Brooklyn, New York, United States

New York, New York, United States

1. Plan, direct, implement and communicate DEI strategies & system-wide initiatives.2. Serve as a cross-functional partner and the go-to resource for and subject-matter expert in DEI initiatives & frameworks; identify & develop training curriculum for leaders & employees.3. Create, guide and support diversity councils & Employee Resource Group (ERG) to implement and advance MJHS’ strategic goals.4. Create & present DEI pulse survey to drive inclusion, belonging and pride.5… Show more 1. Plan, direct, implement and communicate DEI strategies & system-wide initiatives.2. Serve as a cross-functional partner and the go-to resource for and subject-matter expert in DEI initiatives & frameworks; identify & develop training curriculum for leaders & employees.3. Create, guide and support diversity councils & Employee Resource Group (ERG) to implement and advance MJHS’ strategic goals.4. Create & present DEI pulse survey to drive inclusion, belonging and pride.5. Build & implement DEI Calendar activities to embrace and empower employees. Show less

Lake Success, Ny, Usa

• Direct, plan and organize enterprise-wide diversity initiatives. • Develop, coordinate and implement enterprise-wide diversity programs, practice delivery models and performance metrics. • Responsible for the management and coordination of the Health System’s Diversity strategic plan and associated tasks.• Monitor strategic operating goals; report on operational performance, and oversee financial management including budget.• Partner with stakeholders to design and deploy… Show more • Direct, plan and organize enterprise-wide diversity initiatives. • Develop, coordinate and implement enterprise-wide diversity programs, practice delivery models and performance metrics. • Responsible for the management and coordination of the Health System’s Diversity strategic plan and associated tasks.• Monitor strategic operating goals; report on operational performance, and oversee financial management including budget.• Partner with stakeholders to design and deploy learning and development initiatives associated with the diversity strategy• Manage coordination and implementation of diversity related education programming, to include educational summits, conferences and community collaborations.• Serve as an external spokesperson at conferences, community forums and events.• Promote Business Employee Resource Group (BERG) engagement and participation.• Launch internal and community facing campaign to eliminate health disparities and improve the accurate collection and use of race, ethnicity and preferred language data. • Chaired 2017 Northwell Health Annual Memorial of Rev. Dr. Martin Luther King Jr. Show less

Manhasset, Ny, Usa

• Established and managed the Janet & John Raggio Nephrology Institute, a recipient of 2009 IPRO Quality Award. • Implemented renal health, diabetes management, and ESRD and CKD Stage Three education programs.• Conducted internal and community outreach activities to promote prevention strategies and early intervention.• Educated and promoted a full range of renal services to communities in Nassau, Suffolk, & Queens Counties. • Participated in designing CKD HT Program (awarded… Show more • Established and managed the Janet & John Raggio Nephrology Institute, a recipient of 2009 IPRO Quality Award. • Implemented renal health, diabetes management, and ESRD and CKD Stage Three education programs.• Conducted internal and community outreach activities to promote prevention strategies and early intervention.• Educated and promoted a full range of renal services to communities in Nassau, Suffolk, & Queens Counties. • Participated in designing CKD HT Program (awarded CMS Innovation Grant). • Identified quality indicators, formulated improvement strategies, monitored & analyzed outcomes for various renal projects and presented ad-hoc reports.• Served as an Improvement Advisor for the Advanced Illness Collaborative with Institute for Healthcare Improvement. • Developed strategic alliances with health advocacy groups and grass-root organizations. • Formed a coalition to lobby for the approval of kidney transplant program at NSUH. • Planned & conducted free screenings to at-risk communities. • Chaired the community health advisory board for NY State Senate Minority. Show less

St. Joseph’S Ambulatory Care & St. Catherine’S Health Centers - Queens, New York

• Managed daily operations of two outpatient centers: one hospital based center with multi-specialties and the other a community based primary care facility. • Supervised billing, front desk operations, medical record keeping, patient scheduling, and health education. • Managed HMO enrollment and referral processes. • Implemented performance improvement projects and prepared for JCAHO and DOH surveys to ensure regulatory compliance. • Developed and maintained budget.… Show more • Managed daily operations of two outpatient centers: one hospital based center with multi-specialties and the other a community based primary care facility. • Supervised billing, front desk operations, medical record keeping, patient scheduling, and health education. • Managed HMO enrollment and referral processes. • Implemented performance improvement projects and prepared for JCAHO and DOH surveys to ensure regulatory compliance. • Developed and maintained budget. • Conducted community advisory boards & focus group meetings and reported findings. Show less

New York, Ny

• Planned, facilitated, supported, implemented and monitored hospital-wide reengineering program. • Facilitated process and quality improvement projects. • Conducted internal trend analysis and developed cost per unit calculation methodology. • Prepared for JCAHO surveying process and ensured compliance with all regulatory requirements.• Developed and conducted managerial training sessions in capacity management, staff to volume, productivity enhancement, and cost accounting.… Show more • Planned, facilitated, supported, implemented and monitored hospital-wide reengineering program. • Facilitated process and quality improvement projects. • Conducted internal trend analysis and developed cost per unit calculation methodology. • Prepared for JCAHO surveying process and ensured compliance with all regulatory requirements.• Developed and conducted managerial training sessions in capacity management, staff to volume, productivity enhancement, and cost accounting. • Served as liaison between consultants and hospital staff Show less

New York, Ny

• Assisted patients in navigating the health care system and managed care environment. • Documented patient compliments and investigated and mediated resolution of patient complaints. • Reviewed and updated the hospital’s policies and procedures and identified and addressed systemic problems. • Designed and conducted patient satisfaction surveys and presented results to senior management. • Trained and supervised bilingual volunteers to interpret and provide support.… Show more • Assisted patients in navigating the health care system and managed care environment. • Documented patient compliments and investigated and mediated resolution of patient complaints. • Reviewed and updated the hospital’s policies and procedures and identified and addressed systemic problems. • Designed and conducted patient satisfaction surveys and presented results to senior management. • Trained and supervised bilingual volunteers to interpret and provide support. • Designed and implemented multi-disciplinary patient friendly programs. • Participated & presented at Ethics Committee. Show less

New York, Ny

• Served as the Center’s patient liaison and grievance mechanism. • Advocated for patient rights and autonomy and educated and promoted advance directives.• Documented patient complaints, requests and compliments regarding patient care delivery to improve customer satisfaction.

Brooklyn, Ny

• Conducted press conference with local Chinese media and community leaders• Developed marketing and patient educational materials in Chinese. • Supervised front desk operations and improved patient registration and decreased broken appointment rates. • Managed HMO membership enrollment & referral services and coded & billed insurance coverage. • Marketed LMC Medicaid and Child Health Program and identified community needs. • Ensured discharged in-patients obtained… Show more • Conducted press conference with local Chinese media and community leaders• Developed marketing and patient educational materials in Chinese. • Supervised front desk operations and improved patient registration and decreased broken appointment rates. • Managed HMO membership enrollment & referral services and coded & billed insurance coverage. • Marketed LMC Medicaid and Child Health Program and identified community needs. • Ensured discharged in-patients obtained appropriate follow-up care. • Analyzed patient data and prepared various reports. Show less

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Master'S Degree, Political Science - Public Administration