Terry Thorvilson, Itil V.3, Cppm work email
- Valid
Terry Thorvilson, Itil V.3, Cppm personal email
I produce IT service management results (ITSM) through project/process execution and documentation, as I analyze each management and/or project process, recommend improvements and/or develop the solution infrastructure actions to deploy, implement, administer, and maintain those solutions. I produce "world-class" IT/network infrastructure services, supporting the overall business strategy and providing an exceptional customer experience as demonstrated on the Navy Marine Corps Intranet (NMCI), second in size only to the internet.As a national telecommunications network manager, I have the experience and insight into operations, management, process improvement, software development and strategic planning. As a state network implementation manager, I have a proven record of success with integrating new technologies and vendor management to ensure smooth and transparent upgrades and enhancements.SUMMARY OF QUALIFICATIONS• 10+ years of IT analysis, design, development, deployment and improvement• 15+ years of IT project management• Developed and administered ITSM processes and standards for the Navy Marine Corps Intranet (NMCI)• Developed and provided technical managerial support to produce work flow diagrams and processes for NMCI program ISO 20K certification• Instrumental in the development, analysis and revision of IT service management to attain and maintain program ISO 9001 certification• Network manager of a national 14-state network • Network implementation manager of a statewide telecommunications network• ITIL v3 Intermediate certification (SS, SD, ST, SO, CSI); ITIL v3 Foundation certification • Certified Professional Project Management (CPPM) - University of St. Thomas• • Proficient in Microsoft SharePoint, Project and Office applications, including Word, Excel, PowerPoint and Visio; Uncommon expertise in IT network operations / data center infrastructures and work flow development
-
It Service Management Process Analyst / Enterprise Operations Process & Standards AnalystHarris It Services May 2003 - Jun 2013Eagan, MnDeveloped, analyzed, administered (e.g., monitoring, reporting, reviews) and aided in the deployment and implementation of Enterprise Operations policies, processes, procedures and standards for IT service management, network operations support systems, quality assurance and performance testing metrics across the Navy Marine Corps Intranet (NMCI) network, ensuring ISO 9001 and ISO 20K (ITIL) compliance• Initiated, developed, and implemented enterprise-wide service management policies, processes, procedures and supporting documentation for the Navy Marine Corps Intranet (NMCI), which included the total IT service management (ITSM) document library• Managed the development, analysis, and deployment of all service management documentation; Coached and assisted managers and process management owners in the development of their associated process and support documentation• Established and fostered the indexing and cataloging of the NMCI service management documentation and related this information to service offerings identified in the NMCI Program Service Catalogue and the Harris IT Services Service Portfolio -
Senior Network Manager - National Atm/Frame Relay (Lucent) NetworkQwest / Uswest Mar 1998 - Aug 2002600 Stinson Blvd., Minneapolis, MnManaged national (14-state) telecommunications ATM / frame relay network operations, performance, new services, architecture design, facilities, management systems, hardware / software upgrades and corrective maintenance• Expanded the network infrastructure from approximately 309 nodes, to over 465 nodes, servicing over 70,000 customer connections with over 89,000 virtual circuits, while maintaining an average network availability of 99.9975% with an average cell/frame throughput of 99.999%• Management of three major, multi-million dollar, network hardware upgrades and three major software upgrades enhancing switch performance, network throughput and quality of services (QoS), thus providing a more reliable, higher QoS with decreased latency periods, more service selections, and service level agreements (SLAs)• Orchestrated, implemented and managed a network-wide switch configuration change, preventing the over-utilization and saturation of customer access ports, allowing implementation of CIR-pricing and SLAs, giving a 3% - 17% increase in trunk bandwidth, decreased latency periods, with a guaranteed QoS through service classification• Managed the strategic deployment, installation, testing and integration of 30 major, high-capacity ATM switches, integrating these switches and ATM services into an existing frame relay network services infrastructure, enabling network interworking and enhancing service offerings to include customer service interworking -
Network Implementation ManagerState Of Minnesota, Intertechnologies Group Nov 1993 - Mar 1998500 Centennial, St. Paul, MnManaged the implementation of network designs for a statewide telecommunications network serving state agencies, higher education, courts and counties to transport voice, data and video• Managed the statewide, strategic deployment, installation, testing and integration of network equipment and services, with an effective annual deployment over $3.5 million of capital equipment, resulting in network services in excess of $10 million• Management of the statewide network deployment, implementation and integration for the Minnesota state colleges and universities (MnSCU) Wide Area Network, supporting IP, IPX, and SNA• Planned and executed the development, installation, implementation and integration of the Capitol Campus FDDI ring and the fiber optic extension of this network to the Department of Human Services campus, providing for the direct connection to the state’s IBM mainframe computers, which saved state departments and agencies the recurring costs of telecommunications access circuits
-
Electronics Technician 1St Class (E-6)Us Navy 1974 - 1981Electronics technician in communications and radar systems; specialties in Satellite Communications (NAVMACS A+) and Anti-Submarine Warfare (ASW) – Fast Time Analyzer Systems (CV-FTAS)• Honorable Discharge• Top Secret Clearance (BI)• Letter of Commendation• Letter of Appreciation• National Defense Medal• Good Conduct Medal
Terry Thorvilson, Itil V.3, Cppm Skills
Terry Thorvilson, Itil V.3, Cppm Education Details
-
3.6 / 4.0 -
Certified Professional Project Manager (Cppm) -
University Of The State Of New YorkSociology
Frequently Asked Questions about Terry Thorvilson, Itil V.3, Cppm
What is Terry Thorvilson, Itil V.3, Cppm's role at the current company?
Terry Thorvilson, Itil V.3, Cppm's current role is Navy Veteran ITSM / ITIL Analyst / QA - Project Manager Steers Efficiencies and Performance.
What is Terry Thorvilson, Itil V.3, Cppm's email address?
Terry Thorvilson, Itil V.3, Cppm's email address is tt****@****ris.com
What schools did Terry Thorvilson, Itil V.3, Cppm attend?
Terry Thorvilson, Itil V.3, Cppm attended Iowa State University, University Of St. Thomas, University Of The State Of New York.
What skills is Terry Thorvilson, Itil V.3, Cppm known for?
Terry Thorvilson, Itil V.3, Cppm has skills like Network Hardware, Engineering, Software.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial