Terry Tracz Email & Phone Number

Windsor, Ct

Senior business analyst responsible for documenting interface requirements for a new Claims processing application.

Cigna, Windsor, Ct

Lead Business Analyst on multiple high impact, large scale initiatives. • Projects included: Implementation of electronic document management system, enhancements to tax processing system, and replacement of existing medical billing system with a vendor product• Performed gap analysis between multiple vendor products and prioritized high-level business requirements• Created Requirements Strategy document summarizing project scope, roles and responsibilities for completing the detailed requirements and functional specifications• Created Plan for eliciting detailed requirements within tight timeframe, including session topics and required attendees• Facilitated requirements gathering sessions with business subject matter experts, architects, developers and vendor representatives • Influenced outcomes by conducting weekly status meetings to confirm progress and track/resolve issues• Coordinated input from multiple business analysts into master documents to maintain consistency• Created Context & Workflow Diagrams to confirm project scope and enhance discussion of complex use cases • Created Functional Specification documents to specify interface requirements• Facilitated peer development by performing quality reviews, providing feedback and recommendations• Identified gaps in existing documentation and facilitated re-work without impact to project deadline • Provided input to QA Team in creation of Test Strategy and Test Cases• Created end-to-end integration test plan, negotiating data flow between multiple test environments• Key player in creation of data conversion specifications• Documented detailed test cases for User Acceptance Testing• Collaborated with business customers to develop, document, and facilitate implementation of rollout strategy

Lead Business Analyst to implement 1099 tax reporting and backup withholding functionality. • Assumed Lead Business Analyst role to implement requirements after loss of key resources on original team• Identified gaps between business requirements and development that was in progress; made recommendations to management on how to mitigate identified gaps within project deadlines• Provided direction and leadership to team of three analysts to complete business requirements• Developed and directed QA test plans for the entire initiative• Implemented functionality on time with no high-impact production issues • Functioned as technical writer to document system knowledge from both technical and business points of view• Completed high-level estimates and requirements for multiple smaller maintenance requests as a business analyst on Peoplesoft Accounts Payable system

Client-server Developer for front-end claims handling system.• Developer on strategic projects to implement a new front-end claims handling system and then integrate with the Peoplesoft Accounts Payable system• Participated in all phases of the projects, including business analysis, functional design, technical design, coding, unit testing, integration testing and implementation• Self-taught Visual Basic 6.0 and Oracle stored procedure coding• Implemented a Business Rules Engine for integration with the claims handling system• Collaborated with business customers to elicit, document, enter and test over 300 business rules • Documented complex Rules Engine design from both technical and business points of view

Mainframe Developer – Maintenance and Production Support • Effectively resolved production support issues on complex COBOL/IMS mainframe system with 70+ backend job streams• Received IM MVP Award for displaying strong leadership for directing my teammates in resolving the most complicated production support issues• Implemented Micro Focus Workbench and IMS Stingray as an analytical tool for debugging mainframe issues• Responded to customer inquiries and provided ad hoc reports to various business areas

Developer on a project team to develop an automated inventory control system and track work-in-progress in the production of spare parts for aircraft engines.

Bachelor Of Science, Computer Science, Operations Management

Graduated Summa Cum Laude

Master Of Science, Business

Graduated Summa Cum Laude