- Collaborate with client's key managers to analyze existing processes/systems, conduct requirements gathering, and recommend optimal solutions.- Create proposals that define deliverables, including scope of work, schedules, and cost estimates.- Routinely interact with client to resolve and negotiate design changes.- Hands on management of all software development projects from concept to implementation.- Communicate project status to stakeholders through scheduled status meetings.- Serve as Product Manager for Qualitech's proprietary BPI System, a customizable, web-based process improvement and corrective action solution.- Led and mentored the project team from both technical and functional perspectives including data architecture, database development, requirements identifications, integration development, testing, and project management.- Developed reusable assets such as solution architectures and business object generator.- Instrumental in developing business with existing clients, managing long-term client relationships, and retaining accounts.- Occasionally involved and supported sales team in presentation to prospective clients.- Architected/developed a solution for Duke Energy which increased daily productivity of 130 customer service representatives by nearly 50%.- Architected/developed a Bankruptcy Tracking System for Duke Energy which tracks over $1.5M in claims annually.- Architected/developed a Dynamic Scheduling System saving New Horizon Electric Cooperative $5M annually.

- Planned and directed multiple projects for clients Piedmont Natural Gas and Duke Power. Worked closely with client managers, including weekly status meetings and presentations.- Led a 24 month project with a team of 10 programmer/analysts to build front-end and back-end capacity to allow easy access and certification of equipment data for Duke Power's nuclear sites.- Earned top ratings from Duke Power in every area, including: leadership, relationship building, problem solving, technical abilities, work quality, productivity, and professionalism.

- Supported the Relationship Analysts Group. Worked with group managers to define system requirements. - Sole systems engineer in the development and implementation of the group's first internal transfer system.

- Actualized owners' vision for a Time and Attendance System. - Designed, programmed, and implemented the product, including supervisor/operator training. - With the national success of the product, and growth of the company, was made co-owner and the technical sales director (1988-92); continued as the SDM.- Directed internal and contract developers. - Provided technical support to staff, resellers, and distributors. Planned and conducted annual user-group conferences.- Continually enhanced the T&A System to meet the demands of a changing market.- Sold Deltron to ADS. Stayed on as the Program Development Manager (1992-94).