Global Escalation Manager Customer Service
Current
Mar 2014 - Present
AeroLeads people directory · profile
Terry Wilkinson Email & Phone Number
Global Escalation Manager Customer Service
at
EMC
2 work emails found
@emc.com
1 phone found area 508
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Escalation Manager Customer Service
Location
Roseville, California, United States
Company size
Who is Terry Wilkinson? Overview
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Quick answer
Terry Wilkinson is listed as Global Escalation Manager Customer Service at EMC, a with 270292 employees, based in Roseville, California, United States. AeroLeads shows a work email signal at emc.com, phone signal with area code 508, and a matched LinkedIn profile for Terry Wilkinson.
Terry Wilkinson previously worked as Senior Account Service Representative (ASR) at Emc and Senior Customer Engineer (CE) at Emc. Terry Wilkinson studied at Isilon Administration.
Company email context
Email format at EMC
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{first}.{last}@emc.com
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AeroLeads found 2 current-domain work email signals for Terry Wilkinson. Compare company email patterns before reaching out.
Profile bio
About Terry Wilkinson
Highly motivated, focused, professional with 15+ years’ experience in account management, operations, and customer service. Strengths include tenacity, excellent time management, goal-oriented, self-motivated, excellent written and verbal communication, ability to handle multiple priorities and positive willing attitude.
Listed skills include Storage, Data Center, Cloud Computing, Virtualization, and 21 others.
Current workplace
Terry Wilkinson's current company
Company context helps verify the profile and gives searchers a useful next step.
Emc
4 roles
Terry Wilkinson work experience
A career timeline built from the work history available for this profile.
Senior Account Service Representative (Asr)
• Lead ASR for Region 57000 - Provide leadership for 8 ASR’s, assisted in the development of best practices, allowing standardization of processes within the group. Provide training to 14 ASR’s within the Division, holding several ASR training sessions to assist all Division Level ASR’s in utilization of new processes developed.• Account Management - Develop and maintain account information documentation for each account, including; installation dates, equipment models and serial numbers, microcode levels, installation status. Monitor and track customers Break/Fix and Upgrade Service Requests. Work closely with customers to notify of Field Change Order (FCO), and Trackable Service Events (TSE). Review benefits and risks associated with changes and upgrades with customers. Facilitate hardware and code upgrade coordination and scheduling.• Backup Field Service Manager - Participate in Root Cause Analysis including incident and problem management activities. Manage escalations and provide Service Request status updates to CS management, account team and director level customers. Assist customers identify concerns, and ensure proper support personnel are working the issue, following the Service Request to completion. Implemented Technical Skills Standardization to improve efficiency and strengthen redundancy within the district
Aug 2008 - Mar 2014
Senior Customer Engineer (Ce)
• Primary Customer Engineer for multiple accounts associated with a major telecommunications company - Perform installation and configuration, preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments. Able to work under limited supervision with little direction from management, and adheres to administrative policies and escalation procedures. Diagnoses complex system malfunctions to isolate problems to EMC, other OEM vendors or software, and develop/execute appropriate action plans.• Account Management - Develop and maintain account information documentation for each account, including; installation dates, equipment models and serial numbers, microcode levels, installation status. Monitor and track customers Break/Fix and Upgrade Service Requests. Work closely with customers to notify of Field Change Order (FCO), and Trackable Service Events (TSE). Review benefits and risks associated with changes and upgrades with customers. Facilitate hardware and code upgrade coordination and scheduling.• Backup Field Service Manager - Participate in Root Cause Analysis including incident and problem management activities. Manage escalations and provide Service Request status updates to CS management, account team and director level customers. Assist customers identify concerns, and ensure proper support personnel are working the issue, following the Service Request to completion.
Aug 2000 - Apr 2008
Previous Experience Includes U.S. Government Contractors And Active Duty U.S. Navy.
Oct 1981 - Aug 2000
Team & coworkers
Colleagues at EMC
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
LL
Leslie Lach
Colleague at EmcWest Mifflin, Pennsylvania, United States
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KS
Krishan Sharma
Colleague at EmcShimla, Himachal Pradesh, India
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LM
Lars Malcher
Colleague at EmcLeipzig, Saxony, Germany
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SP
Sean Pollard
Colleague at EmcMethuen, Massachusetts, United States
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BA
Bürgel Adelheid
Colleague at EmcDelmenhorst, Lower Saxony, Germany
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BB
Bastab Bora
Colleague at EmcBengaluru, Karnataka, India
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JL
Jun Ling Sim
Colleague at EmcPenang, Malaysia
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SA
Shahzad Ahmed
Colleague at EmcPakistan
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MY
Muhammad Yasir
Colleague at EmcIslamabad, Islāmābād, Pakistan
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TC
Tina Cook
Colleague at EmcShrewsbury, Massachusetts, United States
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Leslie Lach
Colleague at EmcWest Mifflin, Pennsylvania, United States
View →
KS
Krishan Sharma
Colleague at EmcShimla, Himachal Pradesh, India
View →
LM
Lars Malcher
Colleague at EmcLeipzig, Saxony, Germany
View →
SP
Sean Pollard
Colleague at EmcMethuen, Massachusetts, United States
View →
BA
Bürgel Adelheid
Colleague at EmcDelmenhorst, Lower Saxony, Germany
View →
BB
Bastab Bora
Colleague at EmcBengaluru, Karnataka, India
View →
JL
Jun Ling Sim
Colleague at EmcPenang, Malaysia
View →
SA
Shahzad Ahmed
Colleague at EmcPakistan
View →
MY
Muhammad Yasir
Colleague at EmcIslamabad, Islāmābād, Pakistan
View →
TC
Tina Cook
Colleague at EmcShrewsbury, Massachusetts, United States
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19 education records
Terry Wilkinson education
Education record
Isilon Administration
Education record
Nas Installation And Maintenance
Education record
Centera Installation And Maintenance
Education record
Clariion Disk Library Installation And Maintenance
Education record
Symmetrix Dmx-3 Installation And Maintenance
Education record
Clariion Installation And Training
Education record
Connectrix B-Series Switches And Directors
Education record
Connectrix M-Series Switches And Directors
Education record
Celerra Installation And Configuration
Education record
Basic Unix
Education record
Basic Open Systems Host Configuration
Education record
Symmetrix Installation And Maintenance
Education record
Basic Networking Environment
Education record
Solano Community College – Candidate Associate Of Science In Electrical Technology Degree
Education record
Mark-1F Instrument Landing System School
Education record
Naval Modular Automated Communications School
Education record
Data Systems Technician "C" School
Education record
Data Systems Technician "A" School
Education record
Basic Electricity And Electronics School
FAQ
Frequently asked questions about Terry Wilkinson
Quick answers generated from the profile data available on this page.
What company does Terry Wilkinson work for?
Terry Wilkinson works for EMC.
What is Terry Wilkinson's role at EMC?
Terry Wilkinson is listed as Global Escalation Manager Customer Service at EMC.
What is Terry Wilkinson's email address?
AeroLeads has found 2 work email signals at @emc.com for Terry Wilkinson at EMC.
What is Terry Wilkinson's phone number?
AeroLeads has found 1 phone signal(s) with area code 508 for Terry Wilkinson at EMC.
Where is Terry Wilkinson based?
Terry Wilkinson is based in Roseville, California, United States while working with EMC.
What companies has Terry Wilkinson worked for?
Terry Wilkinson has worked for Emc and Us Navy.
Who are Terry Wilkinson's colleagues at EMC?
Terry Wilkinson's colleagues at EMC include Leslie Lach, Krishan Sharma, Lars Malcher, Sean Pollard, and Bürgel Adelheid.
How can I contact Terry Wilkinson?
You can use AeroLeads to view verified contact signals for Terry Wilkinson at EMC, including work email, phone, and LinkedIn data when available.
What schools did Terry Wilkinson attend?
Terry Wilkinson studied at Isilon Administration.
What skills is Terry Wilkinson known for?
Terry Wilkinson is listed with skills including Storage, Data Center, Cloud Computing, Virtualization, Storage Area Networks, Hardware, Enterprise Storage, and Customer Service.
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