Terry Winchester Email & Phone Number

Washington, District Of Columbia

Contractor at Blue Cross and Blue Shield Association in Washington DC.

Herndon, Virginia

Wrote user guides and installation procedures for Managed Security Services installable and online applications. Developed text for configuration and administration manuals for use with critical applications. Scripted instructional content for online and in-application use. Worked with computer hardware engineers, network and systems administration specialists, computer support specialists, and software developers to manage the flow of information and documentation of all… Show more Wrote user guides and installation procedures for Managed Security Services installable and online applications. Developed text for configuration and administration manuals for use with critical applications. Scripted instructional content for online and in-application use. Worked with computer hardware engineers, network and systems administration specialists, computer support specialists, and software developers to manage the flow of information and documentation of all processes.Accomplishments:* Evaluated the findings of usability studies to aid in the improvement of design solutions.* Performed requirements checks, in person and via survey, to determine and ensure needs of the end user base, both inside and outside the company.* Collaborated with the internalization team to have content translated into several languages.* Presented solution samples/templates to product owners, marketing representatives, and development teams.* Used a single-sourcing content management system (CMS) to automatically standardize content.* Applied graphical elements to documentation, such as photographs, drawings, diagrams, and animation, to increase users’ understanding of content.* Planned the deployment of the group's own JIRA/Confluence instances, including the recovery of two years and several gigabytes of data.* Learned Python to extract Agile team metrics data from JIRA, saving Scrum Masters several hours per cycle of calculating the same metrics manually.* Researched and identified a replacement solution for the group's outdated service desk, resulting in a $90k annual savings and better integration with the sales and development teams. Show less

Alexandria, Virginia

* Created technical documentation for Symantec Corporation’s Managed Security Services mission-critical software applications.* Edited written materials ensuring correct grammar, punctuation, and spelling.

Vienna, Virginia

* Composed technical documentation and user guides for the American Red Cross.* Produced clear, readable reference tools that were easily understood by both technical and non-technical personnel.

Arlington, Virginia

* Devised technical reports and reference tools for the United States Patent & Trademark Office High-Level Enterprise Architecture program. * Established a system for document management and reference.* Analyzed the contract documentation cycle to streamline operations, decreasing processing delays, and reducing delivery time without sacrificing quality.* Acted for a time as the Proposal Manager, overseeing T&H’s Federal and State RFP response team while writing and editing large… Show more * Devised technical reports and reference tools for the United States Patent & Trademark Office High-Level Enterprise Architecture program. * Established a system for document management and reference.* Analyzed the contract documentation cycle to streamline operations, decreasing processing delays, and reducing delivery time without sacrificing quality.* Acted for a time as the Proposal Manager, overseeing T&H’s Federal and State RFP response team while writing and editing large portions of the company’s proposals. Show less

Alexandria, Virginia

* Developed instructional manuals for graphical and character-based user interfaces, in addition to software release notes, relating to the Military Traffic Management Command’s Integrated Booking System (IBS) software development program. * Ensured quality of published materials by partnering with contract quality assurance staff to perform in-depth reviews of drafted documents. * Updated documentation listing on the IBS Information website.

Mclean, Virginia

* Authored and edited commercial software application documentation including project planning material, user guides and tutorials, system administration manuals, installation and configuration manuals, readme files, quick reference sheets, web-based online help, and application programming interface (API) references.* Refined expertise in FrameMaker by developing and modifying templates in addition to acting as a program expert for the documentation team.* Ensured a thorough… Show more * Authored and edited commercial software application documentation including project planning material, user guides and tutorials, system administration manuals, installation and configuration manuals, readme files, quick reference sheets, web-based online help, and application programming interface (API) references.* Refined expertise in FrameMaker by developing and modifying templates in addition to acting as a program expert for the documentation team.* Ensured a thorough understanding of software under development by interviewing the development and quality assurance teams, analyzing design specifications, evaluating use cases, and conducting hands-on testing. Show less

Fairfax, Virginia

* Managed multifaceted internal and external projects leading cross-functional teams in the pursuit of organizational objectives.* Created technical publications including user manuals, test plans, and statements of work with responsibility for drafting and editing text in addition to designing full-color covers for proposals, manuals, and mouse pads. * Implemented internal and external customer websites using graphics applications and HTML editors.

Herndon, Virginia

* As an independent contractor to EDS, actively participated in the largest Federal system conversion effort to date: the Federal Aviation Administration's Computer Resource Nucleus (CORN) project. * Wrote over a dozen sets of manuals (each set containing a programmer's maintenance manual, an operations manual, a user's manual, and a troubleshooting guide), and acted as a knowledge base for other team members. * Reviewed sets of manuals from the other writers for contractual… Show more * As an independent contractor to EDS, actively participated in the largest Federal system conversion effort to date: the Federal Aviation Administration's Computer Resource Nucleus (CORN) project. * Wrote over a dozen sets of manuals (each set containing a programmer's maintenance manual, an operations manual, a user's manual, and a troubleshooting guide), and acted as a knowledge base for other team members. * Reviewed sets of manuals from the other writers for contractual compliance. Show less

Bethesda, Maryland

* Researched IBM proprietary project components that were under development, interviewed software developers, wrote outlines, and content plans.* Reviewed publications of the other writers.

Manassas, Virginia

* Rewrote, edited, formatted, and proofread technical papers, reports, and proposals using BookMaster 3.0, under VM/CMS, and WordPerfect 5.1. * Acted as the Resident Supervisor for approximately six months. In this position, managed day-to-day activities of four to eight writers and editors and acted as the administrative and technical liaison between IBM and Sykes Enterprises, Inc., at the Manassas site.

Laurel, Maryland

* Developed, designed, wrote, and edited large system specifications documents, functional requirements documents, user guides, marketing flyers, newsletter articles, and proposals. * Acted as the sole point-of-contact for technical publication development in the company's Applied Sciences Division. * Performed internal user support duties such as training company personnel in the installation and use of software applications systems as well as performing minor hardware- and… Show more * Developed, designed, wrote, and edited large system specifications documents, functional requirements documents, user guides, marketing flyers, newsletter articles, and proposals. * Acted as the sole point-of-contact for technical publication development in the company's Applied Sciences Division. * Performed internal user support duties such as training company personnel in the installation and use of software applications systems as well as performing minor hardware- and software-related troubleshooting tasks. Show less

Silver Spring, Maryland

As an independent contractor to InfoPro, wrote, edited, and created graphics for various financial system user guides and other technical documentation.

Silver Spring, Maryland

* Known at the time as Johnson, Bassin & Shaw, Inc.* Edited and proofread technical, scientific, and training materials.* Designed deliverable outlines.* Organized all phases of production of workshop technical manuals and training aids.

Worldwide

* Served as a cryptologic linguist, linguist trainer, signals intelligence analyst, and computer systems operator.* Performed critical tasks during in-flight and ground-based SIGINT operations and exercises.* Possessed a Top Secret/Special Intelligence security clearance.* Received an honorable discharge at the rank of Staff Sergeant (E-5).