Terry Yates Email and Phone Number

Manage the overall trucking operations which consists of a team of eight CDL drivers and one mechanic. Direct personnel in areas such as team building, budgeting, training, and scheduling. Develop business through effective relationships with freight brokers and negotiate load rates to optimize ROI. Create reports evaluating profits and losses and present to upper management for review and adjustment where necessary.

Develop resumes for applicant’s who are searching for a better position. Prepare an applicant's resume so that it makes a favorable impression quickly and presents qualifications, job history, and experience in a clear and readable format. Design resumes enhancing an applicant's work experience in a variety of ways to catch the attention of potential employers.

Designed and sold projects for foundation, waterproofing, crawlspace, and concrete repair by meeting with potential customers and thoroughly inspecting their home to identify issues of concern. Developed and proposed solutions from information attained through inspections which include photographs, diagram, instructions for repair crew, and job inventory. Presented information to customers and answered any questions or concerns about projects resulting in earning their trust and closing the sale.

Managed the overall facilities maintenance project at 3M / Decatur, AL which consists of a team of 20 direct reports and 1.5 million square feet. Directed personnel in areas such as team building, budgeting, training, and quality control. Utilized software such as Artie for staffing, GoSpotCheck for quality control, and Kronos for payroll. Developed systems for monitoring vehicle maintenance, safety, and inventory control. Selected Contributions:♦ Implemented processes to increase annual profit margin from .2% to 10% by restructuring the overall project for optimum efficiency. ♦ Initiated strategies to decrease employee turnaround from 70% to 5% in a 12-month period by providing effective leadership. ♦ Facilitated overall training in safety procedures and conduct weekly safety reviews which decreased incidents from 25% to 1% in a 12-month period.

Managed the overall operations of the cleaning contract on the Redstone Arsenal and monitored systems for staffing, supply budget, vehicle maintenance, and safety. Directed a staff of six zone Supervisors, two supply clerks, two mechanics, and 250+ janitorial employees in maintaining facilitates for approximately 7.5 million square feet. Facilitated the planning and meeting of quality control, budget, manpower, and schedule requirements and audited these areas to maximize efficiency and cost savings to the company.Selected Contributions:♦ Developed systems using MS Office products and ADP payroll software to monitor staffing which led to a cost savings of more than $12,000 a month in labor costs. ♦ Managed the supply warehouse and worked with our Supply Sales Representative to find ways to improve our efficiency and saved an average of $1,000 a month in supply costs. ♦ Increased productivity in the maintenance department by developing programs to maintain vehicles and equipment in a more efficient manner.♦ Decreased workman compensation injuries from 365 lost days a year down to 21 lost days a year which saved the company in workman compensation costs.

Supported and assisted 40 Franchise Owners by helping them grow their business, and educated them on developing systems to monitor staffing and supply budget. Inspected 150 accounts for quality control, followed up with discrepancies, and solved any issues that may arise with accounts. Developed business within existing and new accounts, negotiated contracts, and acted as a liaison between Franchise Owners and customers. Selected Contributions:♦ Consulted Franchise Owners in effectively increasing their overall profit margin by an average of 2% to 4%. ♦ Trained Franchise Owners in how to efficiently complete project work which saved them an average of 2% of their normal labor cost and 3% of normal supply cost. ♦ Increased project work sales by an average of 5% to 10 % each month.