Jian Yi Tan Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

What I do:- Daily Store Operation (Merchandising, Stock Count, Backend Opening Closing)- Client Telling Service with Quality Standard (Min 93%)- Watch Specialist with Multi-brand Knowledge and Branding Sales Technique

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

What I do:- Head of 3 main categories in charge (Skincare, Makeup & Essential) in store- Supervise store categories KPI in Sales, Education and Sales Activities- Store Management TeamAchievements:- Completed Floor Manager in Charge training by Sephora- Coaching 3 main categories Master with previous experience to improve their public speaking, presentation skills and monthly MS Powerpoint task by training manager.- Coaching Master projects completion 100% and hand in on time.- Successfully guiding categories master creating up to 8 store activities in quarter of year.- Managing store crisis in customer complaints, store fire incident, customer product dissatisfaction with ease.

Malaysia

What I do:- Store operation: Store Opening & Closing, Daily Sales report, Daily Schedule planning- Store management (Managing store Beauty Advisor team)- SAP system- Sales Floor People Management- Store management teamAchievements:- Leading 3 new joiners to get prepare with the Sephora daily practice on customer service and SOP, received compliments from store manager.- Sephora UNWIND with Beauty 2022 Winner- Fresh Love Sephora 2021 – SEA Malaysia : First Runner Up- Handling store daily meal break and shift schedule- In charge of store daily operations in management team- Top 3 in Overall Sales in 2021

Malaysia

What I do:- Skincare Category Education & Sales Management in charge- Master expertise in more than 55 Skincare brands - In charge of in store brand newness product training - Create strategies to boost monthly sales in New Launch or Slow Moving skincare brands.Achievements:- Monthly consistent store training on skincare category for more than 90% store headcount coverage.- Skincare brand Sulwhasoo store sales activity boosted total brand sales of 258% compared to previous month with no brand supported promotions.- New launch Fresh Rose Oil Infused Serum top 3 in store sales up to Rm15,000 in single month.- Fresh Vitamin Nectar Serum total sales increase up to 75% compared to previous month.- Fenty Skin Brand Malaysia launch successfully trained 100% coverage store headcount and sales up to RM14,000 since brand launched.- Sephora Skincare E-learning assessment complete rate 90%.- Various activities held during MCO in collaboration with other categories lead and other store lead.- Customer Service feedback highest compliment in whole 2020.- Sephora Malaysia 'How Skintellectual You Are' Top 3 in whole Malaysia.- Set up and support for Sephora Farenheit 88 in February 2020, the largest beauty playground in Asia.

Malaysia

What I do:- Involve store on floor sales- Cashier opening & closing- In charge of Sales categories: Makeup, Skincare, Fragrance & HaircareAchievements:- Top 3 in Overall Sales in 2020

Selangor, Malaysia

Produce video for future promotion campaign and new launch apps on the social media. (Facebook, Instagram) Also schedule posting ads promotion for marketing purpose in Facebook and Instagram.

Malaysia

Settle event venue and date. Check and rehearse the sound system, projector and the availability of space in venue.

Serves food , allocate jobs to other waiters and do basic set up.

Midvalley, Kuala Lumpur

Customer serving, make beverage, brew coffee, cashier, opening and closing store, cleaning.