Terseetta Martin Email & Phone Number

Coventry, England, Gb

Aberdeen, Scotland, United Kingdom

In my capacity as a dedicated Graduate Systems Developer, I spearheaded significant advancements in ERP functionality. I specialized in customizing the ERP system to enable advanced business intelligence and seamless data access, crafting and updating dynamic dashboards, queries, charts, and data exports using Epicor, Excel, and Power BI. My proficiency extended to executing flawless integrations between the ERP framework and supporting applications, guaranteeing data integrity through systemic upgrades. I optimized cross-platform accessibility by extending ERP features to desktops and tablets, contributing to a streamlined user experience. Additionally, my global role involved providing 1st and 2nd line remote desktop support, ensuring uninterrupted operations across diverse locations. My responsibilities also encompassed managing network integrity, user permissions, and security protocols, coupled with maintaining comprehensive technical documentation to support efficient system operations. Furthermore, I played a pivotal role in enhancing communication and user engagement by keeping stakeholders informed and trained on system updates and features. My journey at Elastomer Tech Company reflects my commitment to driving technological excellence and facilitating seamless operational processes. #SystemsDevelopment #EpicorConsultant #ERPFunctionality #BusinessIntelligence

Liverpool, England, United Kingdom

To make outbound and take inbound calls from customers assisting them in utilizing their legal expenses insurance or providing options if they did not purchase this productTo collate data accurately and effectivelyTo convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them.To provide an excellent customer experience by way of a friendly telephone manner and active listeningTo provide clear communication to customers and/or their representativesTo meet own targets and SLAsTo liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claimTo resolve any issues avoiding expressions of dissatisfaction escalating into complaintsTo contribute towards continuous improvement with generation of ideasTo question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do businessTo drive your own development by actively seeking development opportunitiesTo ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRATo take responsibility for your own actions ensuring you keep up to date with all communications, processes and proceduresTo adhere to company policies and proceduresTo actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Kochi, Kerala, India

As a Junior Software Engineer at Cognizant Technology Solutions, responsibilities encompassed the meticulous review and enhancement of VBA macros for Excel sheets, ensuring optimal functionality. Active engagement included participation in daily scrum meetings, facilitating team updates and maintaining collaborative workflows.A key role involved contributing to the analysis of text data utilizing clustering algorithms such as K-means, Q-means, and DB scan. Notably, evaluated the efficacy of DB scan analysis for text data, contributing insights that improved overall data clustering processes.The culmination of efforts resulted in a comprehensive final presentation on Clustering Algorithm analysis proof of concept. This endeavor demonstrated adeptness in communicating intricate technical concepts to diverse stakeholders.Significant achievements include the successful optimization of VBA macros, enhancing the efficiency of Excel sheets. Currently seeking new opportunities to leverage expertise in data analysis, algorithm implementation, and collaborative problem-solving within a dynamic software development environment.#SoftwareEngineer #DataAnalysis #AlgorithmDevelopment #VBA #TechInnovation #DataClustering #Python #StakeholderManagement #Scrum

Kochi, Kerala, India

Served as a Programmer Analyst Trainee at Cognizant Technology Solutions, contributing to the dynamic landscape of web development. My role involved adeptly crafting and adapting user stories and test cases for diverse web interfaces. Simultaneously, I oversaw the meticulous upkeep of the Technology Database Data, ensuring its accuracy and relevance.A significant part of my responsibilities encompassed the administration of a comprehensive Data Collection process for specified technologies. This involved assessing end-of-life and end-of-support scenarios, ensuring compatibility, and vigilantly tracking the latest versions. This meticulous process substantially fortified the reliability of technological data, facilitating well-informed decision-making within the organization.During this tenure, I underwent specialized training as a Java Full Stack Developer with a focus on the Spring Boot framework. This not only deepened my understanding of web development but also honed my skills in both front-end and back-end technologies. Additionally, I gained exposure to AngularJS, enhancing my proficiency in front-end development.In alignment with contemporary technological trends, I became acquainted with AWS microservices. This exposure provided insights into the modern paradigm of scalable and efficient cloud-based architectures.#ProgrammerAnalyst #JavaFullStackDeveloper #WebDevelopment #DataManagement #TechnologyDatabase #TechInnovation #AngularJS #AWS

Master'S Degree, Project Management

Bachelor Of Technology, Computer Science