Tersilin Philip, Pmp, Itil Email & Phone Number
Who is Tersilin Philip, Pmp, Itil? Overview
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Tersilin Philip, Pmp, Itil is listed as Identity and Access Management Lead (IAM) at Énergie NB Power, a with 1376 employees, based in Fredericton, New Brunswick, Canada. AeroLeads shows a matched LinkedIn profile for Tersilin Philip, Pmp, Itil.
Tersilin Philip, Pmp, Itil previously worked as Identity and Access Management (IAM) Lead at Énergie Nb Power and IT Electronicworkplace Manager at Zurich International Life Ltd. Tersilin Philip, Pmp, Itil holds Master Of Computer Science from University Of New Brunswick.
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About Tersilin Philip, Pmp, Itil
People Leader with over 18 years of expertise in Cyber Security -Identity and Access Management, IT Service Delivery, & IT project management. I am a multi-tasking team player who can interact easily with people of diverse backgrounds, cultures, and professional levels. Proficient in managing multiple projects simultaneously and ensuring alignment to operational priorities for project activities through teamwork, collaboration, and employee engagement. I am a certified PMP professional and a scrum master.Key Strengths:Identity Access Management | IT Service Delivery | Escalation Management | Customer Support | Major Incident Management| Project/Program Management| Product Management | Agile| Waterfall| Requirements Gathering| Solution Design| Risk Mitigation| Digital Solutions| Process Analysis| | Team Management| Budgeting| Data Mining| Analytics| Machine Learning| Critical Thinking| Analytical| Executive Communication| Vendor Management| Product Releases| Testing| Collaboration with Cross-Functional teams| Project Budgeting| Project Scheduling | Take Ownership| Servant Leadership | Results oriented| Data Driven| Diversity and Inclusion| Innovation| Process Improvement | Business Analysis | Requirements Gathering | Customer Experience Enhancement | Analytical thinking | Stakeholder Communication | Solution-oriented | Project Management | Data Analysis | Stakeholder Communication | Strategic Planning | Risk Mitigation | Agile Methodologies | Vendor Management | Change Management | Leadership Operational Efficiency | Problem Solving | Decision Making |Results oriented| Data Driven | Innovation| Process Improvement | Conflict Resolution| Team player Technical Skills:ZDESK | JIRA | Service Now | Share point| Remedy | VDI | MS Visio | MS Project | CITRIX| Power BI | SQL Server | SharePoint | Android | MDM | Lotus Notes| Microsoft O365 | Tableau |Active Directory |OKTA| DLP| AIP| Crowd Strike| Tanium| SAP| MS Teams| MS Access| Global Protect| Python| Power App| Atlassian Confluence | Lotus Notes | Azure | AWS| MS Telephony
Tersilin Philip, Pmp, Itil's current company
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Tersilin Philip, Pmp, Itil work experience
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It Electronicworkplace Manager
• Service Delivery: I make sure IT support is provided to the end users of Zurich business units (Life& CI) in UAE, Bahrain & Qatar on time, within the agreed SLA with great efficiency all the while adhering to Zurich ethics.• Escalation management: I am responsible for addressing the escalation of business team leads by making sure issues are addressed in a customer-centric way. ESAT surveys are reviewed and actions are taken based on the feedback received.• Tackling and addressing the issues that affect multiple users, as well as coordinating the joint troubleshooting sessions with the subject matter experts.• Managing the Major Incident Management (MIM) and dealing with the escalation from the business team leads.Project ManagementManaged planning and delivering multiple complex projects.• Led the team on a large-scale migration of legacy platforms from on-premises to cloud solutions. Exercised leadership while leveraging technical and domain knowledge of the project.• Responsible for end-to-end planning, including project charter development, project/program planning, risk, and dependency tracking, and clear and concise communication to leadership and stakeholders.• Engaged in GAP analysis during the initial discovery phase of migration.• Facilitate the development of architectural framework and design for each part of this program.• Track the sprint backlog, agile product backlog, epics, stories, and tasks for the successful completion of agile sprints.• Developed weekly status reports and dashboards for senior management and leadership, presenting these statuses during steering committee meetings. Interacted with all levels of management.• Co-ordinate with project teams and operational teams focusing on the delivery of the project on schedule and within the budget.• Exercised leadership while leveraging technical and domain knowledge of the project.• Strongly support the lean methodology in project implementations
Information Technology Technical Specialist
Colleagues at Énergie NB Power
Other employees you can reach at nbpower.com. View company contacts for 1376 employees →
Nathan Stewart
Colleague at Énergie Nb PowerMiramichi, New Brunswick, Canada
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Jeff Mccluskey
Colleague at Énergie Nb PowerQuispamsis, New Brunswick, Canada
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Dana Moore
Colleague at Énergie Nb PowerRothesay, New Brunswick, Canada
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Evan Mawhinney
Colleague at Énergie Nb PowerMaces Bay, New Brunswick, Canada
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Joshua Brown
Colleague at Énergie Nb PowerBay View, New Brunswick, Canada
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Matt Cowan
Colleague at Énergie Nb PowerGreater Moncton Metropolitan Area, Canada
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Rachel Levesque
Colleague at Énergie Nb PowerNew Brunswick, Canada
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Kevin Smith
Colleague at Énergie Nb PowerNew Brunswick, Canada
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Russ Steele
Colleague at Énergie Nb PowerRothesay, New Brunswick, Canada
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Frank Whitenect
Colleague at Énergie Nb PowerLepreau, New Brunswick, Canada
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Tersilin Philip, Pmp, Itil education
Master Of Computer Science
Bachelor Of Engineering (Be), Information Technology
Schooling, High School/Secondary Diplomas And Certificates
Frequently asked questions about Tersilin Philip, Pmp, Itil
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What company does Tersilin Philip, Pmp, Itil work for?
Tersilin Philip, Pmp, Itil works for Énergie NB Power.
What is Tersilin Philip, Pmp, Itil's role at Énergie NB Power?
Tersilin Philip, Pmp, Itil is listed as Identity and Access Management Lead (IAM) at Énergie NB Power.
Where is Tersilin Philip, Pmp, Itil based?
Tersilin Philip, Pmp, Itil is based in Fredericton, New Brunswick, Canada while working with Énergie NB Power.
What companies has Tersilin Philip, Pmp, Itil worked for?
Tersilin Philip, Pmp, Itil has worked for Énergie Nb Power and Zurich International Life Ltd.
Who are Tersilin Philip, Pmp, Itil's colleagues at Énergie NB Power?
Tersilin Philip, Pmp, Itil's colleagues at Énergie NB Power include Nathan Stewart, Jeff Mccluskey, Dana Moore, Evan Mawhinney, and Joshua Brown.
How can I contact Tersilin Philip, Pmp, Itil?
You can use AeroLeads to view verified contact signals for Tersilin Philip, Pmp, Itil at Énergie NB Power, including work email, phone, and LinkedIn data when available.
What schools did Tersilin Philip, Pmp, Itil attend?
Tersilin Philip, Pmp, Itil holds Master Of Computer Science from University Of New Brunswick.
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