Natasa Tertlidou Email & Phone Number

Athens, Gr

Athens, Attiki, Greece

Οverseeing the end-to-end management of innovative solutions, including loyalty schemes with gamification and NLP chatbots for businesses. Plus, being the Product Manager for the development team responsible for creating and refining chatbot solutions, ensuring that we deliver cutting-edge, AI-driven tools tailored to our clients' needs.Key Achievements:● Successfully managed multiple client accounts, delivering tailored solutions that enhance customer engagement and loyalty.● Led the development team in creating NLP-powered chatbot solutions, enabling businesses to streamline customer communication and improve user experiences.● Played a critical role in defining product roadmaps based on data-driven insights and emerging market trends.Responsibilities:● Facilitate client meetings and provide clear, actionable project documentation, including project plans, reports, and minutes.● Act as the primary point of contact for stakeholders, ensuring continuous communication and alignment on project milestones, risks, and deliverables.● Collaborate with and manage the development team to ensure timely delivery of chatbot solutions while addressing any challenges that arise.● Lead quality assurance efforts to ensure project deliverables meet or exceed client expectations.● Stay ahead of market trends to refine and adapt product strategies that cater to evolving customer needs.

Athens, Attiki, Greece

● Evaluating and translating clients’ business needs into system features, testable acceptance criteria and tracking the progress of delivery● Actively participating in discussions with stakeholders and development teams● Analyzing, maintaining, and improving our team’s organizational performance as a Continuous Improvement (CI) Driver● Handling backlog project tickets by analyzing the case and coordinating the process of collecting the information from all stakeholders.

Athens, Attiki, Greece

Edtech start-up • Learning with purpose • Online tutoring platform ● Planning weekly sprints with development team ● Coordinating the IT team on executing the weekly schedule● Delivering weekly revisions on the online platform● Research execution and analyzing, in order to identify market gaps, needs and opportunities● Transferring data from research and sales to insights for marketing● Marketing campaigns planning, creation and execution, based on our insights● Handling monthly and yearly brand budgets● Brand communication strategy management through the relevant media channels

Athens, Greece

● Liaison between clients and the creative team. My duties are understanding business needs, briefing the team, and creating a communication strategy along with them. We are working on 360 campaigns: digital, tvc, radio, outdoor, print.● Managing the delivery of websites and digital applications, while leading groups of 3-8 people.● Project Management: Making the time plan, organizing and managing my team's members, in order to meet our deadlines and deliver to our clients.● Account Management: Communication with clients, take feedback and discuss it with my team, prepare financial offers and ensure timely billing.Worked on 360 campaigns: digital, tvc, radio, outdoor, print. My clients protfolio includes: Unilever, BMW, Coca-Cola 3E, Frezyderm, Marmoline, eFresh, Alma Zois.

My contribution to this initiative refers to searching for the new tendencies in education, composing original or summarize scientific research articles, drafting questions and interviewing education or learning and development specialists, organizing community meet-ups about crucial education issues and promoting them in the social media. ● Community coordinatorResearching and curating workshops regarding career development,personal branding and growth● Building and maintaining community online and offline● Content curator and creator● Content curation and creation● Learning and development Coordinator

Bachelor Of Science - Bs, Psychology

Ba In Philosophy And Education, Specialisation In Education

Thesis: "Reconstructing gender stereotypes; An instructional plan"