Teryn Pulka Email & Phone Number

San Francisco, California, United States

Orlando, Florida, United States

Project manager for a live services team consisting of designers, artists, and engineers Plan upcoming sprints and ensure scope of work is completed within expected timelinesUtilizes JIRA to monitor project KPIs in order to communicate project progress, identify risks or challenges, and anticipate roadblocksCollaborates with Product Owners to identify potential scope of work for the next cycle based on current labor resourcesTasked with the additional project of updating and maintaining the Credits for Madden 23

Tracked project progress for Holiday Entertainment offerings and maintained schedulesAssisted Production Manager with project estimating Partnered with project team to analyze and award bids from potential vendorsDeveloped staffing and operational plans within the scope of the budgetIdentified risks and collaborated with all divisions to minimize challenges

Orlando, Florida, United States

Supports production management and operates park-wide events including: Halloween Horror Nights, Grinchmas: Who-liday Spectacular show, Universal’s Holiday Parade, Mardi Gras, and main stage concertsExecutes each event within scope of the budget and presents financial efficienciesDevelops scheduling plans to ensure effective operations of the eventProposes to leadership various ways to improve processes and creates capital requests to support proposal - Mardi Gras 2020, created a virtual line process for float riders which increased Guest satisfaction as well as overall team efficiencyPartners with Show Direction to uphold show quality standards per the Universal Orlando Resort brand as well as other intellectual propertiesManages the production of video and photo shoots to support larger eventsCollaborates with other departments to maintain a seamless operationManages the interviewing, hiring, and training process for all coordinators, character escorts, and Mardi Gras bead captainsFocuses on development for salaried assistant stage managers, coordinators, and character escorts and provides feedback to support individual growthUtilizes Kronos Workforce to ensure all timecards and schedules are accurate

Orlando, Florida

Supported stage management and operated park-wide events including: Halloween Horror Nights, Grinchmas: Who-liday Spectacular show, Universal’s Holiday Parade, Mardi Gras, and main stage concertsManaged up to 300+ talent and escorts, and developed documentation to manage all Team Members effectively Developed scheduling plans to ensure effective operations of the eventPartnered with Show Direction to uphold show quality standards per the Universal Orlando Resort brand as well as other intellectual propertiesManaged the production of video and photo shoots to support larger eventsCollaborated with other departments to maintain a seamless operationManaged the interviewing, hiring, and training process for all coordinators, character escorts, and Mardi Gras bead captainsFocused on development for the coordinator team and character escorts within each event and provided feedback to support individual growthUtilized Kronos Workforce to ensure all timecards and schedules are accurateCreated and developed the Escort Lead program for Universal’s Holiday Parade ft. Macy’s, including the interviewing, training development, grids and expectations, and continuous adjustments for efficiencies based on feedback and observations.

Orlando, Florida

Assisted with the daily management of various Entertainment venues including: Hogsmeade Entertainment, Grinchmas, Raptor Encounter, T2:3DCompleted scheduling and timecards utilizing the Kronos systemManaged daily staffing to offer the highest level of show quality to our guestsEnsured all safety policies were followed and concerns were investigatedCompleted Weapons 101 and 103 in order manage the live weapons process utilized at Terminator 2: 3D

Busch Gardens Williamsburg

Assisted with the creation and development of events and entertainment attractionsManaged the operations for the following events, shows, and attractions:- Food & Wine Festival, Howl-o-Scream (haunted attractions and scare zones), Christmas Town (park-wide lighting, atmospheric entertainment, and dining)- All costumed character entertainment offerings, including Sesame Street character meet & greets, shows, and atmospheric interactions- Special events including concerts, media events, department celebrations, client events, weddings and proposals, etc. Managed the production and operations for the Glory at the Gardens 2016 concert series (featuring Skillet, Disciple, Family Force 5, Newsboys, Hawk Nelson, and Ryan Stevenson) and the KIDsiderate 2016 concert series (featuring Choo Choo Soul, Laurie Berkner, Imagination Movers, and Kidz Bop!)Facilitated the hiring, training, development, and evaluation of all Team Members, including stage managers, technicians, event coordinators, and performersConsistently observed all performances and analyzed for quality assurance and communicated notesDeveloped efficient staffing plans to ensure departmental budget goals were reachedCreated incentive programs to boost morale and promote a positive team culture

Managed production files, schedules, and meeting notes in a timely manner to assist the entire project team Worked with the Production team during events and project installsMajor projects include: Star Wars Weekends, Resort Showcase media event

Supported venue management during Halloween Horror NightsCreated and executed the break schedule for all Coordinators within the East Streets zoneCoordinator for the Opening Moment cast, Street of the Year for 2013

Orlando, Florida

Fantasmic! at Hollywood Studios-Performed a variety of roles needed to operate a large-scale theater operation-Created memorable guest interactionsKali River Rapids at Disney's Animal Kingdom-Ensured the safety of guests and other Cast Members while working with a unique ride system-Strived to enhance the guest experience through story-telling

Orlando, Florida

Assisted Sales Managers in the sales and booking process to bring groups to Walt Disney WorldHandled telephone and email inquiries related to Disney Youth ProgramsAssisted on-site and in the office with many of the events, such as Festival Disney, Home School Days, Girls Unite, and Night of Joy. Researched and analyzed prospects and created databases to effectively communicate dataUtilized software applications such as Siebel, DSCS, Avail, BOLT, Kana, and OnStage Database

Orlando, Florida

Theme Park InternshipActively sold either a game, product, or experience to a guest while providing excellent guest serviceResponsible for cash handling as well as product and inventory controlReceived several awards for breaking sales records in the vending departmentAttended leadership and development classesShadowed leadership in the department

Certificate, Graphic Design

Bachelor Of Science (B.S.), Hospitality Management

Activities and Societies: UCF Marching Knights, Kappa Kappa Psi