- Manage annual budget, approve monthly expenditures, and ensure company resources are optimally allocated.- Perform Accounting functions to include strategic analysis of the P&L and Income Statement.- Conduct regular and ongoing vendor evaluation and negotiations.- Supervise and Coach a Nationally Ranked Service Team. - Deployed an automated billing process which reduced the time to send invoices by 2.5 days.- Promote a culture of high morale and intellectual collaboration. - Build meaningful and genuine relationships with our client base.- Adaptability to the ever changing and evolving technology industry.- Create annual marketing plan.

- Responsible for software deployments at customer sites. Specifically I am a connectivity specialist who takes applications designed for copiers and make them work on a customer's network. I specifically deal with circumstances such as: managing print output, document hierarchies, workflows, interfacing with active directory, Mac, Google Cloud and more.- Personally ensures major account customers have seamless day to day operations and I am their single point of contact for any issue. I take a personal approach to customer service. - Make technical recommendations for implements in an organization such as types of software necessary to simplify workflows and print management. - Oversaw and deployed E-Automate, a total company operations software. I was responsible for the design, training, and execution of this software within the organization. Deployment was Oct 2013. - Responsible for any major systems deployment where customer has multiple installations and special requirements. Also ensure remote printing is functional on hosted clients. - Analyze processes for their effectiveness and change/implement processes to fit the needs of the organization.

- For 2012, implemented controls which saved 13% on the company's total bottom line.- Formed and sustained the Quality Management System. Developed procedures parallel to ISO 9001 standard for records management and retention.- Identify nonconformities which had a negative impact on the company's bottom line. Implement controls to prevent the recurrance of the nonconformities.- Perform all supplier negotiations and purchasing. Responsible for controlling inventory.- Propagate marketing letters to current and potential customers to drive sales.

- Delivered two zero finding ISO 9001 ABS external audits; April 2011 and recertification audit in September 2011. - Responsible for all internal departmental audits. - Capture and report measurables. - Prepare Management Review.- Write SOPs and SPPS.- Perform Quality Surveillances.- Attend project meetings and report on the status of project checkpoint inspections.- SharePoint Administrator

- Responsible for continuous improvement projects for the organization. Initiated server room efficiency project which resulted in a more efficient layout and increased space in server racks. I served in the capacity of Project Manager on the server room efficiency project. - Implemented the usage of pivot tables to control the inventory of software and equipment. Spreadsheets included the acquisition date, associated license keys, and expected date of expiration/warranty end.- Implemented the use of Pivot Tables for more efficient data referencing in the accounting department. - Improved document control system by rewriting work instructions for clarity and organized index for continuity.- Maintained network system and VOIP phone system. Responsible for daily tape backup rotation.- Provided end user computer support. - Provided end user support for software applications to include: Microsoft Office suite, Firefox, Thunderbird, MailRX, InfoSYS, and Gmail.

- Create databases and electronic forms for statistical capturing.- Write and modify company standard operating procedures (SOPs) and policies in accordance to ISO 9001. - Perform statistical analysis and root cause corrective actions based on Six Sigma concepts. - Perform internal audits and surveillances to ensure compliance with company procedures and ISO standards in regards to Weld, Welder, Welding, Consumables, Procedures, and other areas of production processes to ensure compliance. - First Time Quality Team Member.- Family Fun Day Committee/Coordinator.

- Maintain network and telecom infrastructure with emphasis on Cisco switching, routing, wireless equipment, and Siemens VOIP system – Specifically Hi-Path 4000 and Xpressions.- Performed Network Upgrade from 10Mbps to 100Mbps.- Performed phone system upgrade from Centrex to VOIP phone system which supports VOIP, Digital, and Analog lines. I also programmed the Optipoint 410 standard and Optipoint 420 standard phones.- Provide PC support to end users on Windows XP and Windows 2000 Operating systems.- Configuration of Zyxel wireless equipment that consisted of assigning the channel, IP address, and wireless encryption key.- Siemens Hi-Path 4000 v3.0 phone system. Build extensions, edit name on caller id, assign numbers to PRI, restrict/permit nationwide and international calling, set call forwarding rules, add side car for multiple extensions for answering of multiple extensions.- Cabling computer networks, network design, cable end terminations.- Configure Cisco 2950, 3560, and 4506 switches with IP addresses, VLANS, telnet capabilities, enable and enable secret passwords.- Proficient in Office 2007.- Responsible for weekly tape backups.- Make recommendations to the company as to which network upgrades are acceptable and which equipment to purchase.- ORA (Ownership Responsibility Accountability) yard safety instructor.- Member SHCC (Safety Hazard Control Committee).- Supervise and Manage contractors for large and small infrastructure projects. Up to 10 people at a time.

- Assigned to the Identification unit as an AFIS (Automated Fingerprint Identification System) operator.- Scanned fingerprints into the AFIS database to make comparisons.- Fingerprinted applicants for various reasons and printed identification badges.- Worked in the Traffic Safety Division. Primary duties were to direct traffic at assigned school crossing zone and crowd control at various city functions.