Teryn Hampton Email & Phone Number

Cary, Nc, Us

Raleigh, North Carolina, United States

• Spearheaded the planning and execution of a wide range of meetings, conferences, and events, from departmental meetings to large corporate gatherings, ensuring seamless logistics, timely execution, and exception attendee experience.• Collaborated with vendors and suppliers to coordinate office and event-related services, including catering, audio-visual equipment, event materials, and office supplies maintaining strong relationships with vendors to guarantee top-notch goods and services.

Linville, North Carolina, United States

• Managed operations of 3 dining venues ranging from casual dining to fine dining ensuring that food and staff service exceed expectations for all members on a daily basis, paying close attention to dietary preferences and allergies.• Listened actively to members' wants and desires and worked to meet each request that they had in a timely and sufficient manner. • Responded to all member concerns and complaints finding solutions that benefitted both the member and organization.• Organized and Orchestrated member events with extensive attention to detail, ensuring that it represented the club and theme well and ran smoothly from start to finish.

Blowing Rock, North Carolina, United States

• Hired, trained, scheduled, and monitored performance of a guest services team of 20-25 individuals including, front desk agents, night auditors, concierges, inn keepers and reservationists. Ensuring that tasks were executed to standards in a timely manner and that guest expectations were met.• Constructed and implemented controls (over time, safety deposit boxes, master keys, register banks, guest billing etc.) and audited them on a timely basis to ensure the accuracy and completeness of all work handled by the guest services associates.• Collaborated with various department heads throughout the resort property to ensure that operations ran efficiently, and that needed information was communicated continuously and effectively.

Blowing Rock, North Carolina, United States

• Implemented a new innovative marketing plan through product placement and signage, which increased gift shop sales from the previous year thus, increasing gift shop revenue by $8,000.00 in less than 1 year.• Revised the point-of-sale merchandising, making ease of sales more efficient and created less wait time between transactions, which made it easier for agents to collect payment and process sales

Blowing Rock, North Carolina, United States

• Produced and assembled employee training materials for enhanced learning, which created more informed problem solving for agents, and overall increased guest customer service ratings by one star.• Enhanced guest experience and satisfaction by administering a new personal amenities list which increased room add on sales and gave more options to guests in each resort room.

Trapper Creek, Alaska, United States

• Planned over 20 hours of tour material which provided guests with a wealth of information and entertainment enhancing guest experience and knowledge of the Alaskan Wilderness and culture.• Created a safe and trusting environment for all passengers by demonstrating effective communication skills and thorough knowledge of motorcoach mechanics and emergency procedures.

Trapper Creek, Alaska, United States

• Coordinate over 800 guest going to 8 different locations on motorcoaches everyday to ensure ease of transportation of departures and arrivals which efficiently saved un• Greeted and informed all incoming guests of lodge and area amenities of a 500 room resort facility, creating understanding and satisfaction of guests.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Science In Business Administration, Hospitality And Tourism Management

Study Aborad, International Business

Associate Of Arts - Aa, Business/Commerce, General

Associate Of Science - As, General Studies

Activities and Societies: Weber State Student Association. Weber State University Convocations Chair, Emerging Leaders, Weber State.