Tesa Bauer Email & Phone Number

Remote

As a Lead, Benefits Configuration I support cross-functional teams during implementations.-Manage team members in the delivery of benefit configuration, testing and documentation aspects of the plan build and maintenance responsibilities.-Manage employee performance through defined performance metrics-Provide ongoing feedback and coaching to ensure.

Green Bay, Wisconsin, United States

• While acting as Manager, Plan Build, my day-to-day responsibilities are the following:Overseeing daily operations to ensure smooth running of daily activities; orchestrating staffing, scheduling, and inventory.
• Delivered builds with a remarkable 97%+ accuracy rate.
• Resolved issues promptly and collaborated effectively with cross-functional teams.
• Provided invaluable guidance to diverse onshore and offshore teams in various medical insurance segments.
• Fostered strong customer relationships through impactful communication and efficient Plan Builds execution.
• Achieved operational excellence by enhancing team performance, driving continuous contributions, and implementing Human Capital strategies.

• I served as a consultant and was accountable for:Assuming leadership and mentorship roles for diverse teams and business divisions to drive enhanced performance and outcomes; acquiring business requisites through the.
• Achieved project advancement by communicating in various presentation settings on mid-sized projects.
• Strengthened project goal attainment through cross-functional collaboration.
• Ensured equitable healthcare access and industry compliance by implementing Mental Health Parity at Humana.

Green Bay, Wisconsin Area

• I performed as a Project Manager, and my responsibilities included:Defining project scope, goals, and deliverables; communicating project expectations to team members; offering leadership and guidance to team members.
• Monitored and boosted team accomplishments.
• Executed project planning and strategy by defining scopes.
• Fostered collaboration between business and development.
• Effectively communicated project progress to stakeholders.
• Enhanced project clarity by ensuring well-defined project goals.

• As a Product Build Supervisor, I was responsible for:Spearheading Commercial build team responsible for system programming dedicated to claims adjudication; overseeing and suggesting enhancements to enhance team.
• Optimized ID card process within Account Installation.
• Boosted team competence and product quality by delivering training to offshore staff in Product Build.
• Demonstrated proficient understanding of plan development procedures and service level agreements.
• Spearheaded ASO/Custom Build team launch, resulting in streamlined operations and improved efficiency.
• Introduced system enhancements for offline grids, aligning operations with customer service needs and enhancing user satisfaction.

Green Bay, Wisconsin, United States

• My responsibilities are the following while performing Various Roles:Effectively coordinating, auditing, and providing support to teams consisting of approximately twenty-four associates to ensure seamless operational.
• Ensured vital information integrity with precise Data Entry proficiency.
• Elevated healthcare financial transaction accuracy through efficient Medical Claims Processing.
• Improved team competency through Claims Training, resulting in streamlined claims processing.

Associate’S Degree, Organizational Leadership

Received Associate Degree May 2017

Education record